Just came back from a business stay at this wonderful hotel in Lucerne.
The GM has changed but THE HOTEL still provides the best service you could expect (the Director was also very kind to introduce himself personally). Early arrival at 11.00, the room was ready. A personalized note from the Manager was waiting in the room. Quick fresh-up and off to Zürich (3mins walk from the Lucerne Train Station - 45mins trip to Zürich). After several meetings in the financial capital, I took the train back ang got to the hotel very quickly. As I got there, a hand-written note was hanging outside my door saying: "The DO NOT DISTURB sign was on (damn I forgot to swith it off!) therefore we we'ren't able to do the turn down. Have a lovely stay and do not bother to call for any further needs". Great stuff. Took a nap in the HUGE and incredibly comfortable bed, had a shower and then off to dinner at "La Cucina", a parent restaurant. Before leaving I made sure I filled the Breakfast card for the following morning. Got back from a memorable night, fell asleep right away. 7.15 AM the alarm was on, 7.30 sharp (as requested on the card on the previous day) my breakfast was ready: fresh squeezed OJ, large choice of bread, jams, butter, eggs & bacon, jogurt, meet, cheese, fruits, cereals. Perfect start of the day. Checking out at 8.00 AM, they never forget a small bottle of water for your trip home.
Very careful, Claudia is brilliant, tiny little details make the difference here. Plus, the design is great, the room is warm and you really couldn't find a better place in Lucerne. Bam Bou (the restaurant) is wonderful, shame I was invited somewhere else for dinner. Next time in Lucerne? Too easy: The Hotel!