Friendly staff and fluent in English. Definitely worth staying again when in Lucerne.
LOCATION (4 stars)
We parked our car and did not use it until we left. The location is near the many attractions in Lucerne. It is also within the vicinity of multiple food and drink places (e.g., restaurants, cafes, etc.). There is also a medium-sized park right next to the building, so it serves as a good spot to relax after a day of walking. However, there is a church also located next to the park that has the tendency to ring its bells loudly at certain times. You can hear these bells in the hotel room especially if you have a view of the park, but to me, it is not annoying. Also, there didn't seem to be any grocery stores or shops with basic necessities within the immediate vicinity. I'm sure there are some within walking distance, but we didn't encounter any at the time we were there.
INTERNET (5 stars)
Free WIFI service with no pass codes required. The connection was fast enough to watch movies on Netflix as well as conduct Skype video calls.
SERVICE (5 stars)
Friendly staff and very accommodating. It also helped that they were fluent in English as our grasp of the local language were non-existent. The staff also helped us with our luggage upstairs. I'm not sure if this is standard procedures, but it certainly help especially with me carrying a baby. Also, seeing that we had a baby with us, the staff also requested a crib for us.
PARKING (3 stars)
Hotel parking was extra, but it gets you a spot right in front of the building. Other parking options are available such as free street parking or paid parking at the parking garage, but this may not be always available or you will have a few minutes walk. A possible parking garage is near the Lucerne Main Train / Rail station, which is about a 10 minute walk from the hotel.
ROOM SPACE (5 stars)
Lots of space in our room. Even with a king bed, a chaise, closet, and the other amenities there was enough space to not bump into each other. The room size reminded me of a typical American chain (e.g., Hilton, Holiday Inn, etc.).
COMFORT (5 stars)
The bed was excellently comfortable. It was not too firm nor too soft. It was just right. The leather chaise with an ottoman was also very comfortable to relax after walking outside. The refrigerator is also stocked with some delicacies to include drinks (including alcoholic and juices) and also some chocolates, but I assume these are extra charges. But it is a nice to have just in case. The hotel also has a built-in air conditioning system. No standing fans required.
DECOR (4 stars)
This hotel is very modern looking. It even features buttons on the side of the bed that can activate the lights, the night stand lights, the window shades, and so on. It's definitely a cool feature. I especially like that the night stands had some internal lighting that makes it emit a subtle light. It definitely helps if you want to get out of bed at night and not necessarily get blinded by the lights. Also, the position of the lights and the paint used on the room also adds a nice touch.
There's also huge poster print on the ceiling that matches the movie theme of the room. (Side note: Although, when I found out that the movie was a "homoerotic" film, it certainly gave a new meaning to the two guys on the ceiling. Nothing against it, but I thought it was amusing.)
PRIVACY (3 stars)
The bathroom features a solid, sliding door, but does not have any locking mechanism. Not an issue for me, but this may be an issue for others. Also, it seems that the walls are indeed thick enough to block the sounds because one of the staff did not hear me when I replied that everything was good in the room. She opened the door, but luckily I just had enough time to put my shirt on. Not a big deal for me, but this may be for others.
AMENITIES (4 stars)
We did not see any ironing board and iron in the room, but I suspect that you can request one from the staff. The room comes with a small refrigerator that is pre-populated with some drinks and eats (for an extra charge possibly). The television that we got was a bit smaller in size, so for those with spectacles / glasses, you may have a hard time reading the text on the screen. There's also a safe, a shoe shine kit, and an umbrella. A small drawer and closet are also available. You also get bathroom slippers as well as shampoo, body wash, etc. The automated window shutters are also a nice feature. It completely kept the room dark, which allowed us to get some straight sleeping.
NOISE LEVEL (4 stars)
No problem with the noise. Although there's a church within a stone throw away, the bells ringing are muted in the room. You can still hear it occasionally, but it was not annoying to me.
- Official Description (provided by the hotel):
- The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more less
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- Also Known As:
- Hotel Lucerne