I stopped to the Hermitage for a night on a trip back to Italy with my family during summertime. The hotel it's in a very beautiful location on the shore of the lake. The room was very beautiful and clean. So far so good, now comes the knotty points: the service during the dinner and breakfast. When we entered the restaurant we were welcome by a waitress that could barely understand/speak english. Since we were dining on the outside terrace (with a splendid view) during sunset the waiter came lighting the candles (the only source of light) in all the tables except ours. We had to ask for a baby seat for our youngest child (who is 14 months old) when in most restaurants is the most obvious question that waiters ask (Do you want a baby seat?). In the morning we had to ask for a baby seat again and we were even ignored by the waitress until, after wating more than 5 minutes, I had to go myself picking up one. The wine for the dinner arrived only after the dishes and because I reminded to the waiter. These and other details gave us the impression that we were treated a bit like second-class customers with respect to the (mostly German speaking) habitués.
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- Also Known As:
- Seehotel Hermitage Luzern Lucerne