We stayed one night at Palace Luzern and we loved it! The room was beautifully decorated and the view is out of this world amazing!
However the service was a little disappointing especially with our arrival experience. No one came to greet us at the entrance. We had to drag our own luggage up the stairs and to the check in counter. Also at the bar, we sat for 10 minutes being ignored with no menu and no service. We had to go back to the check in counter to ask for staff.