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“Modern, clean and well located: good value for money” 4 of 5 stars
Review of Ibis Styles Luzern City

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Ibis Styles Luzern City
3.0 of 5 Hotel   |   Friedenstrasse 8 | 6004 Luzern, Lucerne 6004, Switzerland (Formerly NH Luzern)   |  
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Ranked #31 of 64 Hotels in Lucerne
Copenhagen, Denmark
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“Modern, clean and well located: good value for money”
4 of 5 stars Reviewed March 21, 2014

This hotel is located close to the lake (5min walking) and the train station (15min walking). As in Ibis style hotel, the furniture is modern and colourful. The hotel is very clean and the staff very friendly. Breakfast buffet is not very big but contains standard brzakfast items (fruits, dairy, viennoiserie, cereals, boiled eggs). The hotel has its own restaurant but I would not recommend the cheese fondue (tasteless and definitely better to go on a restaurant in the area). Typical package includes internet and breakfast which makes this hotel usually a very good value for money choice in this city.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at Ibis Styles Luzern City, responded to this review, May 12, 2014
Dear guest

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
Hotel ibis Styles Lucerne City
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347 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Ramsbottom, United Kingdom
Top Contributor
170 reviews 170 reviews
13 hotel reviews
Reviews in 56 cities Reviews in 56 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed March 18, 2014

Room was pretty standard , a bit funkier than usual Ibis. Had a family room with a pull down bed, worked out fine for us for just one night with our three year old. Nice clean and modern. Staff all very friendly. Buffet breakfast outstanding. Also great spot in the middle of town.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at Ibis Styles Luzern City, responded to this review, May 12, 2014
Dear guest

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
Hotel ibis Styles Lucerne City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anderson, South Carolina
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 12, 2014

Room was clean, staff was very friendly, breakfast was outstanding by most European standards. Minor issues consist of only one chair in the room, one waste receptacle in the room and a new style of plug required to use as an adapter. All in all a fair stay

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at Ibis Styles Luzern City, responded to this review, May 12, 2014
Dear mr. Chuck G

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
Hotel ibis Styles Lucerne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 26, 2014

Clean and comfortable with a nice decor. The breakfast was excellent and free coffee was available in the lobby. Walking distance from the lake, city centre and the Lion Monument.
Good relaxing stay, though a hotel parking would have helped!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at Ibis Styles Luzern City, responded to this review, May 12, 2014
Dear guest

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
Hotel ibis Styles Lucerne City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth ,Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 24, 2014

We stayed for two nights at this hotel as part of our Cosmos Tour. The location was great, and we were able to explore the city easily from this hotel. As per many of the Ibis group there was no fridge in the room, and the room itself was very basic. The walls were quite thin and we could hear everything going on around our room. The toiletries in the bathroom were very basic. There is no tea or coffee in the room, but you could get it downstairs in the lobby at no cost. The internet was handy to have in the room. All in all, we would probably stay again for a short time, as it was easy to get around Lucerne from the location.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at Ibis Styles Luzern City, responded to this review, May 12, 2014
Dear guest

Thank you for taking the time to tell us about your experience at the ibis Styles Luzern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Hotel ibis Styles Lucerne City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prestatyn, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 22, 2014

We stayed here for two nights. In terms of location this was fine, within easy walking distance of the train station and near to bus stops, it was just a couple of hundred yards from the lake and very convenient for the old town, Lion Monument etc. we had single rooms and whilst quite small, were perfectly sufficient at this price point. Breakfast was included and was a good choice and there was free coffee in the reception as was a computer terminal which was good for checking train times etc. my one gripe was that in the evenings when we stayed the hot water was very lukewarm. Apart from that I would recommend the hotel to anyone wanting to stay in this lovely area.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at Ibis Styles Luzern City, responded to this review, May 12, 2014
Dear guest

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
Hotel ibis Styles Lucerne City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, New Zealand
Top Contributor
94 reviews 94 reviews
62 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 16, 2014

I spent 3 nights here in Dec 2013.
The staff were and friendly and helpful
The room was simple, clean and bright and colourful.
The free Breakfast was amazing and worth it...free coffee in the lobby was a plus
The location is handle to old town and the lake


.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at Ibis Styles Luzern City, responded to this review, May 12, 2014
Dear guest

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
Hotel ibis Styles Lucerne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Luzern City

Address: Friedenstrasse 8 | 6004 Luzern, Lucerne 6004, Switzerland (Formerly NH Luzern)
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#5 Best Value Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis Styles Luzern City 3*
Number of rooms: 115
Official Description (provided by the hotel):
This stylishly designed, non‐smoking hotel is located in the historic center of Lucerne, just a stone's throwfrom the old town and its charming boutiques and cafés. The Culture and Congress Center (KKL), the trainstation and the lake that plays host to the Chapel Bridge are all just a short walk from the hotel. The Rigi,Pilatus and Titlis mountains are perfect for day trips and can be reached easily by boat or train. ... more   less 
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Also Known As:
Nh Hotel Lucerne
Nh Luzern Lucerne

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