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“Good hotel, nice location, but the room was just ok.” 3 of 5 stars
Review of Ibis Styles Luzern City

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Ibis Styles Luzern City
3.0 of 5 Hotel   |   Friedenstrasse 8 | 6004 Luzern, Lucerne 6004, Switzerland (Formerly NH Luzern)   |  
Hotel amenities
Ranked #34 of 69 Hotels in Lucerne
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
“Good hotel, nice location, but the room was just ok.”
3 of 5 stars Reviewed January 10, 2013 via mobile

Excellent location, very nice service (the Portuguese person in the reception was very helpful, showing the key attactions of the city in a map to us and recommending good restaurants). Room was just ok - big, clean, but the bed was small and not very good. The shower in the bathroom had some issues also. Overall, a good cost/benefit hotel for Luzern!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at Ibis Styles Luzern City, responded to this review, April 12, 2013
We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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395 reviews from our community

Traveler rating
    75
    183
    91
    32
    14
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Geneva, Switzerland
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

We had a family room with 2 double beds for children and us parents. Clean, quiet, not too cramped, free wifi. Close to city centre so you do not need public transport. Good value for money for Swiss prices.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 19, 2012

I was there for a night stay. Allowed to check-in earlier in the morning. The environment there was clean, comfortable, quiet. Free Wifi provided. It is good to have a playground in the lobby where my son was enjoying there. Some little improvements needed so that to improve the customer experience such as to provide an electric kettle in the room (troublesome to get hot water from the water dispenser in the hotel lobby, air-cond (my room was no A/C and a fan was provided - but the weather that time is just nice without the A/C), more variety of food for breakfast.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonn, Germany
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 4, 2012

We had a room located at the top floor with a massive terrace! The room we stayed in had A/C and was really clean with seemingly new furniture. We also had unlimited WIFI during our whole stay. This hotel is like 10-minute walk away from the Luzern's main train station and situated in the heart of the city. The only thing missing was furniture in the big rooftop terrace. A coffee table partnered with at least two chairs would have been great as you enjoy the views of snow-capped mountains on a clear day. Overall, we had a pleasant stay at ibis Styles Luzern.

Room Tip: Try to get a roof at the top floor with an enormous terrace.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 4, 2012

its a 2 star hotel as according to the swiss tourism deptt..rooms are smaller accompanied by smaller bathroom...restaurant serves good quality of breakfast...staff is realy helpfull n friendly...near to the lucerne main station (10 mins by bus from station- bus no.1) n the lion monument...

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC
Top Contributor
92 reviews 92 reviews
91 hotel reviews
Reviews in 85 cities Reviews in 85 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed November 30, 2012

For a three star hotel in very expensive Switzerland it is fine and does the job. Location is good - it's less than a ten minute walk to teh train station and its well located for almost everything.

Beds are quite comfortable and breakfast was excellent. Bathroom was fine.

Good for the price and well located.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Australia, Australia
Top Contributor
119 reviews 119 reviews
52 hotel reviews
Reviews in 71 cities Reviews in 71 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed November 23, 2012

The hotel is in a convenient location. We were just passing through and stopped one night for a quick look around. Parking is nearby. Rooms were clean, although noisy and a bit on the small side. Bedding comfortable. Staff were very helpful with recommendations and requests, even with the language barrier.Breakfast was as you would expect from this standard. Overall, satisfactory.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Luzern City

Address: Friedenstrasse 8 | 6004 Luzern, Lucerne 6004, Switzerland (Formerly NH Luzern)
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #34 of 69 Hotels in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis Styles Luzern City 3*
Number of rooms: 115
Official Description (provided by the hotel):
This stylishly designed, non‐smoking hotel is located in the historic center of Lucerne, just a stone's throwfrom the old town and its charming boutiques and cafés. The Culture and Congress Center (KKL), the trainstation and the lake that plays host to the Chapel Bridge are all just a short walk from the hotel. The Rigi,Pilatus and Titlis mountains are perfect for day trips and can be reached easily by boat or train. ... more   less 
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Also Known As:
Nh Hotel Lucerne
Nh Luzern Lucerne

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