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“Beautiful building.” 4 of 5 stars
Review of Hotel Monopol Luzern

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Hotel Monopol Luzern
4.0 of 5 Hotel   |   Pilatusstrasse 1 | Direkt beim Bahnhof Luzern, Lucerne 6002, Switzerland   |  
Hotel amenities
Ranked #15 of 69 Hotels in Lucerne
Certificate of Excellence 2014
Chennai (Madras), India
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Beautiful building.”
4 of 5 stars Reviewed September 3, 2013

Impressive structure, good rooms, great location overlooking the river and bang next to the railway station. God send if you are travelling with a lot of luggage like we did. Rooms are not bad. We had specifically requested for a double bed with one mattress-we were travelling with a baby but we did not get that. They are also particular about the check in times-only post 2PM-that was inconvenient.

Breakfast spread is good.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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470 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Spanish first
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English first
Gottingen, Germany
Top Contributor
90 reviews 90 reviews
68 hotel reviews
Reviews in 49 cities Reviews in 49 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed September 3, 2013

Except the perfect location just next to the train station and the old city overall experience is rather average. The receptionists were rather emotionless and probably because of a coffee shop down the hall it stinks extremely at the entry.

The room was big but ancient and... ugly, very ugly. Bathroom without window and gloomy. Of course both perfectly clean. But for the good rate we got I wouldn't complain. Anyhow, surely this is not 4* hotel.

The breakfast was rather poor, but they had oatmeal and if I have it, I'm happy.

The best thing is the bar on the top of the building (not a part of the hotel thou). Nice cocktails and the most beautiful view of the city!

All together I wouldn't recommend this place (except the bar).

Room Tip: As for the room at the Hofseite. Rooms heading street, as I believe, must be extremely laud.
See more room tips
  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this review, September 13, 2013
Dear me_not_likey

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback.

We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. We assure you to take your valuable feedback serious. It helps us to improve our grade of friendliness and to scrutinize our standard procedures.

We hope to have another chance in the future in order to convince you of our improvements.

Yours sincerely,

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhopal
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 30, 2013

During my last trip to Lucerne, I saw this building and thought that this might be a nice place to stay. However, as other reviewers have pointed out that the outer glamour and charm do not transfer inside.

- The entrance is very crowded and noisy.
- The receptionists are very robotic and non personal.
- The rooms, though big and clean, are very basic.
- Wifi is quite costly and the free Starbucks Wifi available downstairs works sporadically.


+ The location of the Hotel is excellent, near the train station, Lake Lucerne and the shopping areas. However, that results in noisy nights. So room windows cannot be opened. However, they do provide with stand fans though.

Our expectations were much higher from a 4* Hotel in Lucerne, Switzerland.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this review, November 3, 2013
Dear Bohpal

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. We assure you to take your valuable feedback serious. It helps us to improve our grade of friendliness and to scrutinize our standard procedures.

Our hotel MONOPOL Lucerne is directly next to the train station Lucerne and in the middle of the centre Lucerne, Chapel Bridge and the shopping areas. It is absolutely normally that it cannot be very absolutely silent.

At the moment we have only WIFI in the hotel lobby but we are happy to tell you that approx. in five weeks we can offer in all hotel rooms free WIFI. Every day we try to improve something in our hotel **** MONOPOL Lucerne.

Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. It would be great to welcome you back again in our hotel MONOPOL Lucerne and we hope you had a safe journey home.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF
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Toronto, Canada
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 22, 2013

The hotel is absolutely fabulous on the outside. As others have said, any charm in the entrance is hampered completely by Starbucks, which dominates the ground floor. Initially, we were given a "superior" room with a terrible view of huge ducts in rear courtyard; however, our room was promptly changed upon request. The manager's quick response was very much appreciated. A nice buffet breakfast was included.

The location of the hotel was just great and allowed us to walk to great restaurants and sight-see without incurring expensive taxi fares. Location of the hotel couldn't be more handy to the train station, which is directly across the street. Shopaholics will drool over the fabulous stores in the immediately vicinity. Close-by there are charming old streets with outside dining.

Room Tip: Speak directly to manager if dissatisfied with room.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this review, November 3, 2013
Dear maguscano

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. We assure you to take your valuable feedback serious. It helps us to improve our grade of friendliness and to scrutinize our standard procedures.

Thank you very much for your kind feedback about the location then our hotel MONOPOL Lucerne is directly next to the train station Lucerne and in the middle of the centre Lucerne, Chapel Bridge and the shopping areas. There are many charming old streets with outside dining.

We are very happy that we could change your room and at the end you had a nice and spacious Superior double room with beautiful view and completely new renovated bathroom.

Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. It would be great to welcome you back again in our hotel MONOPOL Lucerne and we hope you had a safe journey home.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Top Contributor
116 reviews 116 reviews
114 hotel reviews
Reviews in 75 cities Reviews in 75 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed August 19, 2013

It is a normal hotel, a bit below the Swiss standards though. It is very conveniently located at the train station, right in the city center. The room was spacious, although a bit old, so was the bathroom. The balcony was nice though. There were only two twin beds pushed together, serving as a king bed, not very comfy. Breakfast was ok, but also below Swiss standards. Delicious bread though (I will never understand tourists who eat toasts instead of the amazing delicious Swiss bread!)! I think I will choose a different hotel next time in Lucerne as the price/quality ratio did convince me at all.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this review, November 3, 2013
Dear papeetee

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies.

The hotel MONOPOL Lucerne is directly next to the train station of Lucerne and in the middle of the city. We are very happy that you enjoyed the spacious hotel room. We do not have any king size beds in our hotel, because we need more twin rooms for our clients.

Thank you very much for your feedback about our delicious Swiss bread.

Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies.
It would be great to welcome you back again in our hotel MONOPOL Lucerne and we hope you had a safe journey home.

Warmest regards

Ursula Schelbert
Deputy Manager
Dipl. Hôtelière-Restaurantrice HF
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 13, 2013

very nice hotel and just situated front of train station....lake is just a step away from hotel....if you would like to eat indian food no worries its not faar from this hotel just about 10 minutes walk and you can fine kanchi the indian restaurant there....had a nice stay but little expensive hotel....i may come back again!!

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this review, September 13, 2013
Dear Manpzgujral

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback.

We always try our best that our guests feel welcome and are very pleased to hear that you have enjoyed your stay with us. In summer season (peak season) and in the middle of the town Lucerne could be that the room rates are a little bit higher.

We are looking forward to welcoming you to another occasion in our hotel MONOPOL Lucerne.

Many sunny greetings from Lucerne
HOTEL MONOPOL LUZERN

Ursula Schelbert
Deputy Manager
Dipl. Hôteliére-Restaurantrice HF
Report response as inappropriate
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Geneva, Switzerland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 11, 2013

The staff at the reception is not friendly. The simple rooms are small and neglected: the TV does not work. The minibar makes a big noise during the night. And in general the servicies are poor: no spa, no room service (or shall we consider the starbucks coffee if we want to drink something during the night?), only a soap in the bathroom as shampoo, hand soap and shower gel.
I don't understand how they get 4 stars. Only the location is good: opposite to the train station and the bar on the roof is nice.

  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_MONOPOL_Luzern, Leiter Öffentlichkeitsarbeit at Hotel Monopol Luzern, responded to this review, September 13, 2013
Dear gralo1213

We thank you for your stay at the Hotel MONOPOL Lucerne and for taking the time to give us your important feedback.

We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. We assure you to take your valuable feedback serious. It helps us to improve our grade of friendliness and to scrutinize our standard procedures.

Correct, we are not a wellness hotel, the hotel MONOPOL Lucerne is a city hotel , directly next to the train station and the old town of Lucerne.

Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. We hope to have another chance in the future in order to convince you of our improvements.

Many sunny greetings from Lucerne
HOTEL MONOPOL LUZERN

Ursula Schelbert
Deputy Manager

Dipl. Hôteliére-Restaurantrice HF
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Monopol Luzern

Address: Pilatusstrasse 1 | Direkt beim Bahnhof Luzern, Lucerne 6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#9 Business Hotel in Lucerne
#12 Luxury Hotel in Lucerne
#13 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Monopol Luzern 4*
Number of rooms: 73
Official Description (provided by the hotel):
A CORDIAL WELCOME to the Hotel **** MONOPOL Lucerne, directly at the railway station and the KKL Culture and Convention Centre, in the middle of the center, by the lake and the world famous Chapel Bridge, the tourist sites and in the old town. 73 greatness rooms with bath/shower, toilet, hairdryer, telephone, minibar, safe, Sat-TV and radio. Enjoy the gastronomic experience pure in and around the Hotel MONOPOL. On the top of the hotel, there is the elegant lounge bar SUITE, with most beautiful panorama of the whole city Lucerne. It offers you a view of the lake, the mountains Pilatus, Rigi and Titlis. The special architecturally fascinating Hotel **** MONOPOL is the most historic fascinating hotel from the city. The baroque façade with rococo elements, stocked with the Savonnière stone in 1899 and the columns, the capitals of glided iron, the balcony railing and the beautiful copper dome, give to the hotel a inestimable majestic splendour and looks like a Parisian or Viennese palace. ... more   less 
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Also Known As:
Monopol Swiss q Lucerne

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