I had read the reviews prior to booking, and hesitated to book, but I wanted something really close to the train station and this hotel fit the bill. The check in staff was very welcoming and everything went well with my check-in. We had a quiet room on the 6th floor, but our view was an interior view of the rooms on the other side of the hotel. It was a little loud from the rooftop lounge, but not too bad.
The room and bathroom were very generous in size. However, the decor is very dated. The room could definitely use some updating. There is a flat screen T.V. and a few English speaking stations. The bed was comfortable and the toiletries were adequate. There is a hair dryer, but you had to hold down the power button the whole time you used it which was annoying.
The breakfast was very average and if it wasn't included I wouldn't pay for it. There is no free wi-fi, but there is a Starbucks on the main floor and it was easy to access the internet from there.
The location was excellent. We were able to walk all over Lucerne and catch our excursion at the Travel Bureau at the train station. Staying here enable us to avoid taxi charges to/from the train station as it was right across the street.