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“Great Hotel Great Location” 5 of 5 stars
Review of Hotel Monopol Luzern

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Hotel Monopol Luzern
4.0 of 5 Hotel   |   Pilatusstrasse 1 | Direkt beim Bahnhof Luzern, Lucerne 6002, Switzerland   |  
Hotel amenities
Ranked #11 of 63 hotels in Lucerne
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391 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Gilbert, Arizona
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 1, 2012

We stayed at the Monopol the second week of September and were amazed at the size of our room. It was clean with a huge bathroom that had two sinks which we really appreciated. The room also had a nice sitting area. It is next to the train station and easy to find. We enjoyed the free Wifi that Starbucks offered which is located in the hotel. My only complaint was that the staff was not very friendly. They just starred at us when we arrived and did not greet us. An employee was standing in the aisle and did not attempt to move as I tried to pass her with my suitcase. I accidently brushed her foot and she gave me a disgusted look. I excused myself and got no response back from her. Definitely rude staff. The hotel also was a bit noisey. I could hear people talking long after we went to bed. This is a nice hotel if you are only staying 1-2 nites. Very big and very impersonal. McDonalds is also in this hotel and a Burger King is near if you must have american food. The breakfast was included with our hotel stay and it was very good.

Room Tip: The elevator is slow and small so if your in a hurry dont stay on the upper floors. Taking the stair...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philly Burbs
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 27, 2012

This place is right across from the train station! Pretty key if you don't have a car. It is a beautiful old building, but with modern conveniences such as Starbucks and McDonalds downstairs.

The hotel rooms are spacious and bright. Plenty of room to stretch your legs out and relax. Comfy beds, spacious bathroom, ICE MACHINE (unheard of in Switzerland!) and some English channels on the TV other than CNN Europe and BBC.

The staff was super friendly and helpful.

The only cons are no wifi in rooms, and no air conditioning. They do provide a fan in room, but a summer stay here would be a challenge.

Also, if you are here on a weekend night and leave your windows open for fresh air, expect to hear bar hoppers on the street below until at least 4:30 am. And then the street sweeping begins at 5:30 am.

Overall though, a great hotel with an old world feel. You are steps away from the train station to grab a snack when everything else is closed, and a short walk from the river to cross to the other amazing shopping that Lucerne has. I would definitely stay here again, and would highly recommend it to others. Enjoy your stay! Oh, and the breakfast was pretty good too!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jeddah, Saudi Arabia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 16, 2012

**good loction,Varied breakfast , Friendly Staff
**Staff uncooperative,does not have parking,Bad smell in the lobby and entrance,None Services (tea, coffee, water heater) in the room ,There is no Internet in room ,Does not have air conditioning in the room ,At the entrance there is Starbucks and cause congestion at the entrance and the only way to use Wi-Fi by Starbucks.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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CANADA
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 12, 2012

We were very pleased with our 1 night stay here. Our room was spacious and very comfortable. The bathroom was huge and there was an entrance hallway area that was nice. The windows blocked any noise and there was a fan in the room which we used. If you go to the lobby you can use Starbucks WIFI at no charge. Super location right across from the train station. Would definitely stay again!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Adelaide, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 10, 2012

Built in the grand style of the late 19th century, this hotel has been well looked after and retains the grace of yesteryear but with the refinements of the 21st century; we were luck to have an upgrade, which provided us with two very large windows overlooking the lake. The room was spacious and comfortable, no air-conditioning which was a bit of a problem as the temperature outside was getting up to the 30c mark, bit a fan was provided and this provided some relief from the heat. There was a brief note from the hotel staff about the lack of air-conditioning that due to the historic nature of the hotel they were prevented from incorporating this feature? Staff were helpful in providing the upgrade and also the best solution for car parking which was a scratchy card which cost 20CHF per day provided you parked in the “blue zone” which basically covered a fairly large area around the hotel streets. I think the times were from 9am till 6 pm after that it was free. The hotel is fairly easy to find but the entrance/reception area is more difficult as it is in a side road on the western side of the hotel. Also on the ground floor level there is a McDonalds, a bar which is not connected to the hotel and a coffee shop just to add to the confusion. As with most European hotels there is no tea and coffee making facilities and the mini bar charges are expensive. Just across the road in the railway station is a supermarket where the beer and soft drink prices were significantly better if you want better value for money.
Overall a very pleasant experience and would recommend this hotel for a stay of a few days.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Keswick, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 10, 2012

Everyone else's reviews are on the money. It is a great old hotel, well situated very close to railway station. No Wi Fi unless you pay. No airconditioning so summer visits can be a little warm to hot. It was very expensive in my view at euro 244, could be just our time of visit. Reception is good, rooms are good, and the hotel is well looked after for an historic building. Rooms can. E noisy if you leave your double glazed windows open for freaks air or in an endeavour to cool down, however if you close them vittually all noise is eliminated.

Room Tip: Don't stay here if summer heat worries you, as hotel has no aircon. Other than that and price a...
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Monopol Luzern

Address: Pilatusstrasse 1 | Direkt beim Bahnhof Luzern, Lucerne 6002, Switzerland
Location: Switzerland > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#8 Business Hotel in Lucerne
#11 Romantic Hotel in Lucerne
#11 Luxury Hotel in Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Monopol Luzern 4*
Official Description (provided by the hotel):
A CORDIAL WELCOME to the Hotel **** MONOPOL Lucerne, directly at the railway station and the KKL Culture and Convention Centre, in the middle of the center, by the lake and the world famous Chapel Bridge, the tourist sites and in the old town. 73 greatness rooms with bath/shower, toilet, hairdryer, telephone, minibar, safe, Sat-TV and radio. Enjoy the gastronomic experience pure in and around the Hotel MONOPOL. On the top of the hotel, there is the elegant lounge bar SUITE, with most beautiful panorama of the whole city Lucerne. It offers you a view of the lake, the mountains Pilatus, Rigi and Titlis. The special architecturally fascinating Hotel **** MONOPOL is the most historic fascinating hotel from the city. The baroque façade with rococo elements, stocked with the Savonnière stone in 1899 and the columns, the capitals of glided iron, the balcony railing and the beautiful copper dome, give to the hotel a inestimable majestic splendour and looks like a Parisian or Viennese palace. ... more   less 
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Also Known As:
Monopol Swiss q Lucerne

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