We arrived at the hotel after driving for 13 hours as Luzern was our stop of our road trip to Greece last summer. We were all tired and hungry wanting to relax have some room service and clean ourselves. When we arrived at night it was raining heavily and we had to take the children in side in a hurry so that they don't get wet. First surprise was that there is no valet service, noone to greet us or help us take the bags out of the car and into the hotel. My poor husband had to park outside the hotel while the receptionist warned him that he has to move the car asap otherwise he will get a ticket... So my husband was rushing in and out trying to unload the car and once that was done he had to find a place to park the car (it took him ages and he got lost a couple of times). The staff never offered to help him. The room was clean, it had a stale smell so I had to keep the windows open, the room service was limited and average. The breakfast buffet was ok and the ladies at the restaurant very sweet and helpful. For a short stay it was ok for a longer stay I would definitely prefer to stay in one of the hotels on the lake they must have incredible views.
- Official Description (provided by the hotel):
- Renaissance Lucerne Hotel - a superior, first-class hotel offering a blend of personalised, stylish ambiance and cutting-edge technical amenities. Fine dining at the Renaissance Lucerne Hotel in the restaurant PACIFICO: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a unique ambiance. Spacious and tasteful decor. ... more less
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- Also Known As:
- Schiller Hotel Lucerne