We were customers of the restaurant before and we used to love the food there, it was this fusion new cuisine and it was exquisite, the ambiance in the restaurant was always one of luxus and elegance, but that all changed since they re-opened recently.
Obviously the chef changed and the service became terrible, I think it belongs now to a hotel school in Luzern, but apparently they still have lots to learn.
I start saying that before, this was a place you went to have a special dinner, a celebration or a special business event, it used to be very elegant and the people going there use to dress for the occasion. That is not the case now. We arrived, and you could see people with jeans and t-shirts, with sport shoes and flip flops sitting on the tables, which surprised my greatly, as this wasnt somethign I've seen before in this place, nevertheless, we sat in a table next to the window and received our menus.......that is when I clearly understood what changed the most!!!!!!, the menu was not very interesting, the range now went from Bratwurst (!!!!!) to the most expensive dish Chateaubriand........so no wonder....
Finally we ordered, and it took FOREVER to get our food, when I mean forever, I mean more than an hour!!!!!!, terrible, really. When finally our first course came and went, and our meat came, it was served in a cold plate, so it got immediately cold, of course!, then the second portion was served most probably in a hurry and the side dishes were awful and different than the ones we got with the first portion, although this time (after telling them that the plate was cold the first time) they served it in a warm plate. The problem is that it took so long, more than 3 hours to have a starter and a main course, that we skipped the dessert and left.
The service was terrible, it was horribly hot inside, we open the window and the supposed to be "managerin" scream at us (from 3 tables away!!!) to close it as other people were cold, which we would have understood if she would have approached and spoke to us like a civilized person!!!, so all and all a shame that this beautiful place is wasted with such incompetent staff, it is really a shame.
We will not be coming back, except if there is a re-opening again.......let's see how it goes.
Ahhh and last but not least, I read the answer from the administration to one of the critics here and they mentioned they had more than 700 guests since they re-opened, let me say in here that i clearly understand WHY, if you have the option of going to a street stand wearing jeans and flip flops and eat a bratwurst there or go to the Chateau Gutsch and do the exact same thing, I will also go there......no more comments.
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