Upon arrival - with a confirmed booking, guaranteed with my credit card - I was advised that there was no room available and that they had taken the liberty to book me into a nearby hotel (Hotel Central) with equal standard. As it was rather late I saw no option but to accept - offered a free 3-course meal in the restaurant and free overnight parking in their garage - but with no reduction in price (CHF230.-).
I was rather disappointed, as the offered hotel and room did not live up to the 4 star standard (which I payed for). The remote control for the TV set was taped, but didn't work anyway. At breakfast the request for a cappuccino was reluctantly met with "We have self-service". And I don't think this is the standard for Hotel Flora. But I might be wrong...
But the worst part is that I'm not able to do - and trust - another reservation at Hotel Flora, where I previously have been staying in, as I felt set aside and seriously don't believe this would have happened to any of their more "distinguished" guests.
"Where are we staying tonight?" - "In Lucerne, at Hotel Flora." - " Will we get a room there at this hour?" - "No problem, I have a reservation!" - Curtain...
Do you see the problem?
- Official Description (provided by the hotel):
- The Ameron Hotel Flora is in a prime location, 500 ft from the Chapel Bridge and 320 yards from the train station and Lake Lucerne. It has stylish rooms. You can park your car on site and reach the historic Old Town or the KKL Culture and Congress Centre within a 5-minute walk of the property. The modernly furnished rooms feature air conditioning, minibars and satellite TV. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Flora
- Best Western Lucerne
- Lucerne Best Western