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“Great location, air-con a plus” 4 of 5 stars
Review of Ameron Hotel Flora Luzern

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Ameron Hotel Flora Luzern
4.0 of 5 Hotel   |   Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6002, Switzerland   |  
Hotel amenities
Ranked #24 of 64 Hotels in Lucerne
West Sussex, England
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
“Great location, air-con a plus”
4 of 5 stars Reviewed July 12, 2013 via mobile

Only a couple of minutes from the station and a minute from the lake it is an ideal place to stay for business or pleasure. Had a superior room which was well fitted out if not particularly large. Bathroom has both bath and shower but it is somewhat tight for space - especially the toilet.

It is somewhere to get a good nights sleep. The beds are very comfortable and nice big pillows. The air conditioning is good (air con is the exception rather than rule in Luzern) and not too noisy. Mini-bar fridge gurgles a bit but you get used to it. Electric blinds also help keep the room cool / dark in summer and the free bottle of water is appreciated.

Breakfast buffet is okay - not bad but not exceptional. Staff were all very friendly so I'm not sure why there have been comments to the contrary on here. Finally, free wi-fi worked well in my room on 6th floor so it looks like problems previously reported have been resolved.

Stayed July 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 15, 2013
Dear Guest

thank you very much for your detailed comments which show that contrary reviews have been resolved or happend by mistake.
We do hope to have the pleasure welcoming you soon back among us and wish you all the best,

sincerely yours, Jessica Ternes - General Manager -
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776 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
London, United Kingdom
Top Contributor
62 reviews 62 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 8, 2013

As other reviewers have stated the best thing about this hotel is the location. 5 mins from the train station, the lake front and about 2 mins from the famous Lucerne bridge. The hotel seemed to be packed out the entire time we were there which probably means that the staff are rushed off their feet and too busy to assist their guests. Staff on reception were ok - not particularly friendly but we did not find them rude. There was one girl who was cheery and actively lifted her head when we passed by en route to breakfast to greet us.
Our room (214) was not fantastic. For a start we had paid for a superior room, thinking it would be larger and certainly large enough for 3 adults. Hmmm.. it only just fitted two adults. We spent the entire time we were there falling over each other and our belongings. Not enough storage space at all.
The window frame in our room was rotten, not a major problem but not something I would expect to see in a hotel of this calibre. Also, the sink was cracked and the shower...?! Well, it was ridiculous - it was a plentiful supply of hot water but the shower head wouldn't face any other way but against the tiles so if you wanted to wash your hair you had to hold the shower head above your head, taking it off the riser. More significantly, and worryingly, the position of the bath screen meant that to turn the bath taps on or off you had to actually get into the bath. If you weren't careful you could scald yourself.
Good points about the hotel - the breakfast was varied - fruit, yoghurt, muesli, cereal, coffee, tea, juices, and cooked items such as eggs and sausages. Breakfast staff were very hard working clearing tables as fast as they could.
As I said at the start, the best thing is the location, and the price is not too bad for Switzerland. WiFi is free, and seemed pretty reliable.

Room Tip: Don't choose 214! And don't go for one at the front over the nightclub!
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 12, 2013
Dear Guest

thank you for your review. Your remarks will help us to adapt your standards and as already confirmed and stated in person, we already took messures to fix the conditions of the room you stayed in and hope that you accept our sincere apologies.
We do hope that you will give us a second chance to convince you that we are able to do better on a future stay and wish you all the best, sincerely yours, Jessica Ternes and the Flora-Team
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Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 7, 2013

location of hotel is the best part of this hotel.Every thing is nearby. THE BUS STATION, train station, lake front, market & other places of importance are all near by.
Nice breakfast, but menu is the same every day.
The staff is good but they are very specific in their answer. They do not behave friendly. The rooms are not spacious,but clean.
Value for money

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 12, 2013
Dear Guest

tahnk you very much for your comment and top rating. We are very happy to learn that you enjoyed your stay and returned rich of nice memories.
Please note that beside our menu in the brasserie we offer daily specialsof salad, fish and meet!
Hope to welcome you soon back among us and remain,

with kind regards, Jessica Ternes -General Manager -
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Sydney, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 7, 2013

Location was close to train station and an easy walk to old town / lake. Directions from train station: take the exit "Pilatusstrasse" (come up on the right side of the street), turn right after 150 meters into the "Seidenhofstrasse". Good selection at breakfast. Clean room. Stayed only one night. Tour bus / groups.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 12, 2013
Dear Guest

thank you very much for sharing your impressions and experiences with us and other travellers. We are glad that you enjoyed your stay and pointed out the location of the hotel as an ideal staring point for shopping and sightseeing! Best regards, Jessica Ternes - General Manager -
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Dublin
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 7, 2013

A very well located hotel, 5 mins walk from the lake and the main railway station. Simple but very comfortable rooms. Free internet. Very helpful reception staff. Good (if not brilliant) buffet breakfast.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 11, 2013
Dear Guest

we could learn from your review that you liked the good location and the friendliness of our team but that we still have potential concerning comfort of our rooms and breakfast buffet.
We will take your remarks in consideration and please give us a chance on a second visit to convince you totally from our quality and service!

see you soon, Jessica Ternes and the Flora-Team
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Denver, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 6, 2013

We stayed in Hotel Flora for three days. The location of the hotel was great, right of the Chapel Bridge.The service quality was also excellent. The rooms were very comfortable, and clean. The staff was also nice and the receptionists were very helpful. The breakfast was fresh. The price of the hotel was also great for the services provided with it. It is a great hotel and definitely worth the value of your money.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 11, 2013
Dear Guest

we are very glad to learn that you have been convinced by our quality and service and gave us a top rating for value for money. We know that Switzerland is quite expensive for foreign travellers and therefore we are happy that we could meet your expactations on a fair level.

Sincerely yours, Jessica Ternes - General Manager -
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Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 4, 2013

We stayed here for 3 nights in June 2013. The room was cosy but lovely. The breakfast was very good, the staff were very friendly and the hotel was really nice and in the perfect location for easy walking access to most places. Was a bit pricey but worth it for the nice comfy rooms and nice feel of the hotel. Definitely recommend.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 11, 2013
Dear Guest

thank you for your Top rating and for your nice recommandation.
This is very important to us and we are sure that your kind words will hepl us to convince more travellers to choose the Ameron Hotel Flora for their hotel of favor in Lucerne!

Thanks a lot and smart greetings, Jessica Ternes and the Flora-Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ameron Hotel Flora Luzern

Address: Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#16 Luxury Hotel in Lucerne
#18 Business Hotel in Lucerne
#18 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameron Hotel Flora Luzern 4*
Number of rooms: 161
Official Description (provided by the hotel):
The Ameron Hotel Flora is in a prime location, 500 ft from the Chapel Bridge and 320 yards from the train station and Lake Lucerne. It has stylish rooms. You can park your car on site and reach the historic Old Town or the KKL Culture and Congress Centre within a 5-minute walk of the property. The modernly furnished rooms feature air conditioning, minibars and satellite TV. ... more   less 
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Also Known As:
Best Western Flora
Best Western Lucerne
Lucerne Best Western

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