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“Great location” 4 of 5 stars
Review of Ameron Hotel Flora Luzern

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Ameron Hotel Flora Luzern
4.0 of 5 Hotel   |   Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6002, Switzerland   |  
Hotel amenities
Ranked #28 of 69 Hotels in Lucerne
Certificate of Excellence 2014
San Francisco
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great location”
4 of 5 stars Reviewed July 4, 2013

The hotel is about 5 min walk from the train station and 2 min walk to Chapelle bridge. Overall we had a great stay. We arrived on a weekend and the hot breakfast was open until 2 pm. The room and bathroom were clean and reception staff was helpful with suggesting near by restaurants and providing us with maps to local attractions. We were able to use the mini bar fridge to keep our daughters milk cold and the coffee machine downstairs had a warm milk option which worked out perfectly for our 2 yr old.

The only con was I asked for an extra pillow since there were 3 of us and they didn't have any pillows. It was a bit uncomfortable for me to sleep without a pillow for 2 nights.

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 11, 2013
Dear Guest

thank you very much for your feedback and please accept our sincere apologizes for not having extra pillows at your disposal. Your remark will allow me to double cleck with my team and re-adapt our service to our general standard.
We do hope that you will give us a second chance to show that we are able to do better on a future visit....all the best, Jessica Ternes and the Flora-Team
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820 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 1, 2013

Excellent hotel, excellent location literally 2-3 minute walk from the railway station and 10 seconds from the main attraction. Rooms were wonderful, big, airy and clean, the staff were always willing to help and always did so with a smile. Breakfast is served until 2pm for late risers! and was great, good variety and quality; would highly recommend

Room Tip: Great hotel, comes highly recommended
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 3, 2013
Dear guest

thank you for your top rating! We are so happy that we were able to meet your expactations and that you returned home rich of nice impressions. Thank you for underligning the heartly and friendly service and attention and we are glad that you appreciated our late breakfast on Sundays till 2pm.
We would be happy to welcoming you soon back among us and send you smart greetings!
Jessica Ternes and the Flora Team
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Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 29, 2013

The location of this hotel is excellent, few minute walk from the main station and you can see the chapel bridge from the front. The rooms were comfortable and clean.

Breakfast was included in our room rate and was excellent, huge selection of both hot and cold breakfasts. Was more on the expensive side but worth it!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 1, 2013
Dear Guest

thank you very much for your nice review and the Top 5 rating. This means a lot to us and we are so happy to learn that we were able to meet your expactations!
Smart greetings from Lucerne to Australia, Jessica Ternes and the Flora-Team
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Singapore, Singapore
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 27, 2013

Spent two night at this nice wonderful modern hotel which is super good in its location. It is very near to the train station and yet at the corner of the street which makes it a comfortable quiet place to rest after long outings out to the mountains near Lucerne!

It was not difficult to find the hotel at all, we dragged our luggage across the street from the train station and there were signs that will lead us to the hotel. This location allowed us to be able to always go back to the hotel to rest for a while before heading out again to view the city since night fall is much later in the summer months. The deco of the hotel is wonderfullly modern and nice and everything seems new and very clean and nice!

The hotel is within 100m away from the tower bridge and also on Thursdays, and Saturdays mornings, the roads leading to the tower bridge is closed for their market! Vendors were selling delicious fruits, vegetables, flowers, cheese, meats fish and all sorts of nice market foods. It was a pity that we did not stay in Lucerne long enough to have a place with a kitchen to cook all the wonderful food which could be bought from the market.

The staff were helpful in providing us with the directions if we needed and also the breakfast was wonderful too. Not a lot of variety but rather good enough!

It is definitely a wonderful place to stay if you are going to be in Lucerne!

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, June 28, 2013
Dear Guest

thank you very much for your detailed description of your stay at the Ameron Hotel Flora.
We are so glad that you enjoyed your stay and appreciated our services!
All the best and we do hope to have the pleasure to welcome you soon back among us.

Sincerely yours, Jessica Ternes
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australia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 26, 2013

What a great stay! Literally less than 5 minute walk from the main train station, which means it is right in the heart of the city (and what a beautiful city it is). Staff were helpful and delightful (however perhaps more staff could be on during peak times), the room was comfortable and luxurious. Overall very happy would definitely come back and stay here again or recommend to friends/family.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, June 27, 2013
Dear Guest

thank you very much for your recommendation! This is the best compliment to us and a big motivation for the team. We are happy that you returned home rich on nice souvenirs and do hope to welcome you back in near future!
Best regards, Jessica Ternes - General Manager -
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1 review
5 of 5 stars Reviewed June 25, 2013

We stayed at the hotel Flora form the 13th to the 17th June 2013, We found the staff very helpful and friendly,we stayed in a smart premium room, the bed was comfortable and the room was a nice size had everything you needed to make your stay comfortable,it had a balcony and although the view wasn't great it was nice to be able to sit outside.Breakfast was great cooked and cold buffet with a good choice of meats/cheese/fruit/cereals ect thoroughly enjoyable,
The hotel is modern (which we liked) and was very convenient for the old town (2 mins away) and the rail station (5 mins away)all in all exellent we wished we could have stayed longer, would defiantly recommend.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 3, 2013
Dear Guest

thank you for recommending the Ameron Hotel Flora! You mentioned that " you wished you could have stayed longer" - that one of the best compliments a guest can give us! Thank you so much!
This is a great motivation for the entire team and we do hope that we will have the pleasure to welocming you soon back among us!
Best regards, Jessica Ternes and the Flora Team
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Tacoma, WA
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed June 25, 2013

Lucerne turned out to be one of our favorite cities during a recent holiday to Switzerland and Italy, so it's not so surprising that we were also charmed by the hotel we picked. The Ameron Flora is clean and modern yet inviting, with great little amenities such as robes and slippers, free wifi and ample breakfast included. We got the deluxe room with a Mt. Pilatus view and a balcony, which was small by American standards, but still very comfortable. Bedding and pillows were top-notch.

Lucerne is a pleasure to walk, and attractions such as the Kapellbrucke Bridge, water tower and Museggmauer (Musegg Wall) with the nine towers are just minutes away from the hotel.
The train station, the Wilhelm Tell Express cruise dock, and the city bus to Kriens and the Mt. Pilatus tram are all within a block as well, so being on foot is easy here.

Hotel staff were also friendly and helpful, except in the bar. Upon check-in, we each got a ticket for a free small beer, which the waiter took without even a "hello" "goodbye" or "thank you" despite the fact we ordered a second round, so it's not like we were just grubbing for the freebie. That was the only sour point on our visit, though, and it had no impact on our overall stay.

If and when I do return to Lucerne, which I plan to do at some point, I would definitely stay at the Ameron Flora, although I'll be skipping the bar next time :-).

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, July 3, 2013
Dear Guest

thank you very much for your detailed description of your stay at the Ameron Hotel Flora. We are glad that you liked your stay and we would like to apologize for the incident at the bar.
Your remark will allow us to adapt the standards and as you noticed a warm and heartly welcome is very important to us.

Thank you very much for giving us a second chance on your next trip to Lucerne!
Sincerely yours, Jessica Ternes and the Flora-Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ameron Hotel Flora Luzern

Address: Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#14 Business Hotel in Lucerne
#16 Luxury Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameron Hotel Flora Luzern 4*
Number of rooms: 161
Official Description (provided by the hotel):
The Ameron Hotel Flora is in a prime location, 500 ft from the Chapel Bridge and 320 yards from the train station and Lake Lucerne. It has stylish rooms. You can park your car on site and reach the historic Old Town or the KKL Culture and Congress Centre within a 5-minute walk of the property. The modernly furnished rooms feature air conditioning, minibars and satellite TV. ... more   less 
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Also Known As:
Best Western Flora
Best Western Lucerne
Lucerne Best Western

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