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“Very smart and well located” 4 of 5 stars
Review of Ameron Hotel Flora Luzern

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Ameron Hotel Flora Luzern
4.0 of 5 Hotel   |   Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6002, Switzerland   |  
Hotel amenities
Ranked #24 of 64 Hotels in Lucerne
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
15 helpful votes 15 helpful votes
“Very smart and well located”
4 of 5 stars Reviewed May 21, 2013

Hotel is in perfect location as is a minute walk from the main train station and is basically on the same street as Luzerns famous wooden bridge. Rooms were super tidy and had a few high tech features. The wifi was very fast, the toilet flushed very well and the lighting was perfect. The bathtub was also very large and of a good shape. My room had a balcony with great view of both mount pilatus and the wooden bridge. Breakfast buffet was top class with great quality bacon and scrambled eggs and excellent choices when it came to continental foods and beverages. The hotel staff were very cheerful and polite. The only reason why i do not rate this hotel a 5/5 is because the temperature control in our room was dodgy. It seemed we had no choice but to turn the air conditioner on thus making the room extremely cold while sleeping or leave the default setting which resulted in a very hot and stuffy room. This was a problem when trying to get a good nights sleep. I only stayed for 2 nights so didnt bother asking for help, given my experience with the hotel and its staff i am sure they would have fixed the air conditioner situation had i asked.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, June 3, 2013
Dear Guest

we are very glad to learn that we are able to meet your expactations and that you enjoyed your overall stay. Please note that we feel sorry that the aircondtion in your room did not work well and of course, if we would have been informed on property, we would have solved the problem as soon as possible.
We are always on your disposal to assist you ...hope that we will have the chance to proof you on a future occassion.
Best regards, Jessica Ternes - General Manager -
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776 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 21, 2013

Stayed one night here on 11may. The location, cleanliness and environment is good but service could be better.

I nearly have no room to stay as my room was cancelled without any notice. I booked my room thru LateRooms.com so the hotel had to charge as its a advance purchase. The hotel was unable to charge my credit card and they claimed that they tried to contact me but cant reached me so they cancel the room. BUT I did not received any call from anyone, not even an email. Isn't it logical to send your guest an email if you can reach them thru call? The guest service executive also claimed that its lateroom.com who asked them to cancel the room but laterooms.com say they will not ask hotel to cancel. So who to believe?

In the end i had to pay a much higher rate for my room. What will happen to me if the hotel was fully booked on thar day?!

I hope this incident can be review.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, June 3, 2013
Dear Guest

I am sorry to learn from your review that you had problems by reserving a room with us. I would have prefered to assist you on property and please note that I will stay at your entire disposal to sort things out. Looking forward to your news and remain
with best regards, Jessica Ternes - General Manager -
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Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 18, 2013 via mobile

Best thing about this hotel is definitely the location, which is perfect for accessing pretty much everything you need to as a visitor to Lucerne. Stone's throw away from the train station and the old town with the charming Chapel Bridge. Other than that it is quite reasonable, but as others have said, nothing special. Rooms are smallish, even though we went for a superior. Spotlessly clean though and the standard of furniture you might get in a Premier Inn in the UK. View from the window is onto a car park at the back of the hotel and an industrial building than can be a bit noisy in the morning. As others have said, you can hear that thump thump thump from the nightclub nextdoor at weekends. Seems to have a lot of Asian tour parties and business conferences and oddly the business conferences use the main lobby, presumably due to a lack of available space elsewhere. You can therefore often find yourself pushing your way through big groups of business people 'networking' around standing tables when trying to get to and from your room. Breakfast is Ok, although the staff could be more efficient at replenishing basic stocks of cutlery and crockery. The onsite restaurant is a different story though, with excellent food at very reasonable prices.

Stayed May 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, June 3, 2013
Dear Guest

thank you for your review. Seems that you visited us on a quite busy week and that you did not find the space you needed. We feel sorry if we did not meet your expacations this time and that we only could "win" by our location. The well-being of our clients is our aim and your review a big motivation to convince you on a future stay! We would be happy if you will give us a chance...
Sincerely yours, Jessica Ternes -General Manager -
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Dubai, United Arab Emirates
Top Contributor
61 reviews 61 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed May 18, 2013 via mobile

The best part about this hotel is its location...100 mtrs away from the chapel bridge About 3 minutes from the main lucerme train station Very clean with a good breakfast which is served until 11am on week days and 2pm on weekends.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, June 3, 2013
Dear Guest

thank you for this wonderful rating! We offer a smoth Sunday by providing the buffet breakfast till 2pm...no rush on Sundays! Charge your energy for the next week while enjoying our various offer and large choise of cereals, fruits, homemade dips....
Hope to welcome you soon back among us, Jessica Ternes and the Flora-Team
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Zurich, Switzerland
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 17, 2013

Good location, only a 2 min walk from the lake and the train station.
Reception staff not very friendly/helpful; when we arrived with our baby at 10 pm and lots of luggage and a stroller, nobody tried to help (even though the night porter was standing in front of the building)
We had a superior room, which was not very big - the baby bed which was put into the room didn't leave much space.
Breakfast was good.
The hotel seems to cater mainly for Asian tourists and business travelers, so maybe not the place you want to choose if you travel with your family.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, June 3, 2013
Dear Guest
Thank you very much for the time sharing your experiences.Your remarks will help me to adjust our standards and services.A warm welcome is very important to us and please be assured that the behavior of my night auditor will have consequences.

We do hope that you will consider the Ameron Hotel Flora on a future stay!
Best regards, Jessica Ternes - General Manager -
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Henderson, Nv.
Top Contributor
114 reviews 114 reviews
37 hotel reviews
Reviews in 71 cities Reviews in 71 cities
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed May 17, 2013

Hotel flora is located two blocks from. The train station, one block from the chapel bridge and river, and a five minute walk to the center of town. The hotel was well kept, clean and quiet. The room was well decorated and had plenty of room for storage and movement. The chair was less than comfortable. There is almost no place to sit in the lobby. A very nice breakfast is included in the lovely breakfast room.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, June 3, 2013
Dear Guest

we are happy to learn that you enjoyed your stay and underligned our various and vaste breakfast offer as well as the ideal location of the Ameron Hotel Flora!

We do hope to have the pleasure to welcome you back soon. Sincerely yours, Jessica Ternes and the entire Flora Team
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Wyong, Australia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 16, 2013

Great location, 2 minutes walk to the railway station and 5 minutes across the wooden carved to the centre of town, very nice rooms, really nice breakfast too,whole place has a quality feel to it. As others have commented lots of noise at night, there is a nightclub just round the corner and a lot of merryment (and some not so merry!) as they left at all hours. A room away from the street would definitely be a lot better.

Room Tip: Try for a room away from the street
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, May 31, 2013
Dear Guest

we are sorry to learn that you could not find a good nights sleep while staying with us. Our rooms to the court are more quiet. The Club is open only from Thursday to Sunday and we will get in touch with their Management to reassure that our guest will have a pleasant and quiet stay among us. Thank your for your remark which will allow us to take messures.

Sincerely yours, Jessica Ternes - General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ameron Hotel Flora Luzern

Address: Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#6 Best Value Hotel in Lucerne
#16 Luxury Hotel in Lucerne
#18 Business Hotel in Lucerne
#18 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameron Hotel Flora Luzern 4*
Number of rooms: 161
Official Description (provided by the hotel):
The Ameron Hotel Flora is in a prime location, 500 ft from the Chapel Bridge and 320 yards from the train station and Lake Lucerne. It has stylish rooms. You can park your car on site and reach the historic Old Town or the KKL Culture and Congress Centre within a 5-minute walk of the property. The modernly furnished rooms feature air conditioning, minibars and satellite TV. ... more   less 
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Also Known As:
Best Western Flora
Best Western Lucerne
Lucerne Best Western

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