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“A wonderful experience here” 4 of 5 stars
Review of Ameron Hotel Flora Luzern

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Ameron Hotel Flora Luzern
4.0 of 5 Hotel   |   Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6002, Switzerland   |  
Hotel amenities
Ranked #28 of 69 Hotels in Lucerne
Certificate of Excellence 2014
Taipei, Taiwan
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
“A wonderful experience here”
4 of 5 stars Reviewed January 18, 2013

Flora is located very close to Luzern railway station, almost 2 minutes walk. The location is great. It is convenient to anywhere by train or by walk and almost all the famous places like Kapellbrücke, Lake Luzern are nearby.
Although the room is not very big, but the room is clean, the staffs are friendly.
I stayed there almost a month for business and can have fun in Luzern.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, January 22, 2013
Dear Sir

we are happy that you enjoyed your stay at the AMERON Hotel Flora. Especially, when you are staying for business reasons on longterm, a warm and welcoming service as well as a various breakfast offer and a cozy room become more important.

We are glad that we have gain a new AMERON Hotel Flora fan!
Sincerely yours, Jessica Ternes - General Manager -
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820 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 13, 2013

We stayed for 2 nights in early December and had 2 rooms. The hotel is in a great location for those arriving via train as the distance is an easy 60 - 70m walk along a main street. This means that the bus station is also very near. The famous bridge is just behind the hotel. Shops, eateries, all nearby. The Christmas market was nearby as well.

The rooms were very modern, bathrooms and fittings excellent. It gave me some ideas for our bathrooms back home!

Breakfast was a good spread and readily replenished.

The reception was always helpful with a smile. I would strongly recommend this place if visiting Lucerne.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, January 22, 2013
Dear Sir

thank you very much for your very good rating. This means a lot to us as our motivation is everyday to take care that you will travel back home rich of nice impressions.

It's nice to hear that the design of our hotel rooms inspired you, too.

Hope to welcoming back among us on your next journey to Europe!
Sincerely yours, Jessica Ternes - General Manager -
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Jakarta, Indonesia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 10, 2013 via mobile

When we got into our room, we were startled by the fact that the shower room glass wall was see through! It was a funny thing and we laughed a lot because of it. Thankfully there was another shower on the bathtub so we didn't have to exhibit ourselves. Room was nice and comfortable and has free wifi access which was important to us.

Stayed December 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, January 11, 2013
Dear Guest

nice to hear that you had a special funny among us. Furthermore, we hope that you reached home rich in nice impressions about your stay at the Ameron Hotel Flora!

Sincerely yours, Jessica Ternes - General Manager -
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Palmyra, Tennessee
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 9, 2013

We stayed here for 4 days in November. The room was small but this Europe. It is close to every thing you might need. The hotel staff was superb. The included breakfast is very good, too. The weather had warmed up and the a/c was turned off. We had to open the windows all night to keep cool. Even so, we enjoyed the hotel very much and would stay again.

Room Tip: I was with a group so my room was chosen for me.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, January 22, 2013
Dear Guest

we have been very surprised that we had more than 15°C in January - that's very special and therefore we only set the airconditioning on heating and not cooling. Unfortunaltely, the system can't be switch easily ...
anyway, we are happy that you still had a good night sleep and enjoyed your stay among us.

Sincerely yours, Jessica Ternes -General Manager -
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Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 7, 2013

My wife and I stayed at the Hotel Flora in December of 2012. Although we had never stayed there before, friends recommended it highly, and I can confirm that their recommendations were justified. The hotel is located on a quiet street, one-half block from the Kapellbruecke, which leads across the Reuss to Luzern's picturesque old town, and one-block from the train station--all in all, an ideal location. Our sixth-floor courtyard-facing room was, though a little small by American standards, well-appointed, clean, attractive, and provided with all of the usual amenities. Most importantly, the beds were comfortable, making for a good night's sleep after an active day. The staff were uniformly & impressively courteous, professional, and eager to help, in our case making an extra effort to facilitate an early a.m. check-out. The breakfast was excellent, with a wide-range of offerings to suit every palate and culinary preference. We in particular enjoyed the thinly sliced ham, rolls, cheese, yogurt, and hot chocolate. While the hotel does seem to cater to groups--something of an anomaly in this price range--we were never disturbed in any way. However, cognizant that groups do tend to leave early in the morning, we did, as mentioned above, take the precaution of arranging an early check-out in order to avoid possible lines. Because we did not eat at the Brasserie, I cannot speak to its quality. However, extrapolating from the breakfast offerings, I would expect the food to be more than passable and noted for future reference that Geschnetzeltes, a local speciality that I urge everyone to sample while in the Zurich orbit, is on the menu.

Room Tip: Ask for an interior courtyard-facing room on the 6th floor, Groups are apparently housed on lower fl...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, January 22, 2013
Dear Guest

we are thankful for your very detailed comments which will
certainly help us to gain more Ameron Hotel Flora fans!

We really hope that we will have the pleasure to welcoming you back among us on a future visit to Lucerne.

Best regards, Jessica Ternes - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chapel hill, nc
Top Contributor
91 reviews 91 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 1, 2013

The Flora is a pleasant hotel located in Downtown Lucerne, convenient to both the train station and the old town. As is typical of European hotels, the room was fairly small but well appointed. Our room faced the back, by the loading dock and such. As a result it got fairly noisy first thing in the AM. The room was on the warm side, especially given the heavy comforters that have become de rigeur these days. The staff was helpful and friendly.

The hotel restaurant was fine and reasonably priced -- by Swiss standards. Our rate included breakfast, which was quite fine. All in all, a perfectly fine place to stay, but nothing out of the ordinary.

Room Tip: Try for a room facing the front.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, January 4, 2013
Dear Guest

we took note that you would prefer for a future stay a larger and more quieter room. Therefore we recommend you our newly renovated Smart Premium Rooms on the top floor with balcony.

We feel sorry that we did not really achieve to exeed your expactations. "adequate" shows that we still have potential and we hope you will give us the chance to convince you on a future stay.

Sincerely yours, Jessica Ternes - General Manager -
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new jersey
Top Contributor
70 reviews 70 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 21, 2012

On a recent two week tour of Europe the group stayed at the Hotel Flora. I was traveling solo and this was the one room out of six hotel rooms that truly was set up for the solo traveler. There was one twin bed in a small but very cozy room. The room had a wonderfully comfortable chair and ottoman. I can not say enough about the excellent location. It was very convenient to the old town which was helpful as the weather was cold and snowy. By being near the attractions, I was able to return to my room throughout the day to warm up for a time. The breakfast buffet was great and the first evening our group ate dinner at the hotel. They set the meal up also in a self-serve buffet with many different selections. We were able to pick and chose what we felt like eating.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktion_Flora, Manager at Ameron Hotel Flora Luzern, responded to this review, January 4, 2013
Dear Guest

thank you for giving us five points in your review - that's our biggest aim and motivation!
We are looking forward to welcoming you soon back among us!

Best regards, Jessica Ternes - General Manager -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ameron Hotel Flora Luzern

Address: Seidenhofstrasse 5 | 6002 Luzern, Lucerne 6002, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#14 Business Hotel in Lucerne
#16 Luxury Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameron Hotel Flora Luzern 4*
Number of rooms: 161
Official Description (provided by the hotel):
The Ameron Hotel Flora is in a prime location, 500 ft from the Chapel Bridge and 320 yards from the train station and Lake Lucerne. It has stylish rooms. You can park your car on site and reach the historic Old Town or the KKL Culture and Congress Centre within a 5-minute walk of the property. The modernly furnished rooms feature air conditioning, minibars and satellite TV. ... more   less 
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Also Known As:
Best Western Flora
Best Western Lucerne
Lucerne Best Western

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