We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing hotel in a beautiful city” 2 of 5 stars
Review of BEST WESTERN Hotel Krone

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added BEST WESTERN Hotel Krone to your Saves list
BEST WESTERN Hotel Krone
3.0 of 5 Hotel   |   Weinmarkt 12, Lucerne 6004, Switzerland   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #24 of 69 Hotels in Lucerne
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Disappointing hotel in a beautiful city”
2 of 5 stars Reviewed June 9, 2013

Having stayed at other Best Western hotels, we expected much more. We had several problems with our room: When we arrived, our room door was open with a filled cleaning bucket adjacent to our door. An electrical outlet was broken. The room had poor lighting and sleeping was difficult without room darkening window treatments.

Wi-fi was unsecured. Elevator was tiny. Breakfast had a poor selection.

Overall, it wasn't worth what we paid.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

256 reviews from our community

Traveler rating
    66
    116
    51
    13
    10
See reviews for
67
97
16
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Top Contributor
61 reviews 61 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 4, 2013

Family of four arrived via train a 10min walk to hotel good location lots of shopping in the area restaurants everywhere was easy to find just get map in tourist info at train station ,front desk very helpful ,close to bus stop I love lucerne would love to return again , room has high ceilings clean bathrooms , good breakfast would stay again for sure .

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 3, 2013

A friend and I few into Zurich from the US and took the train from the Zurich airport to Luzern and the Hotel Krone. It all worked out really well. The hotel was an easy walk from the train station even in our state of exhaustion. Everything was close enough to walk to from the hotel. Our room was clean, the bathroom reasonably large even by US standards and the staff was very helpful. The breakfast was excellent, more than I had expected. The hotel was located near a Co-op store and a restaurant that had take-out so two nights in order to cut down on expenses we bought take out and took it down to the waterway near the hotel to eat. We were there for 3 nights. We were on the piazza side of the hotel overlooking the fountain which was pretty. My only complaint was that the last night we were there, which was a Saturday, it was very noisy until about 5 in the morning. I mean really noisy with people partying.

Room Tip: If you are there over a Saturday night ask for a room on the side of the hotel that does not overloo...
See more room tips
  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 30, 2013

The hotel was in a great location in the middle of a pedestrian mall. However the cobbled streets was a pain to navigate with luggage.
We stayed 3 nights and were given a free upgrade to a city apartment across the street. This was a pleasant surprise, there was no lift, but the staff Ivan helped lug our 2 luggage up the 3 levels. On checkout, we sought his help again with the luggage, he readily did so.

The apartment had kitchen facilities and utensils were provided. There was a coffee maker(finally!, almost none of the hotels in europe had coffee makers), oven, stove, pots and pans and a set of utensils for 6.
There was a COOP supermarket just on the next street. It was a very convenient location for us. We loved the place.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 29, 2013

We stayed for one night in May. Great location, walking distance to train station and in the middle of old town.

Good selection at breakfast. The room we stayed in was similar to a budget hotel in England, (eg travel lodge) which does everything you need a hotel room to do but don't expect any luxuries.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 31, 2013

Excellent hotel, located in a pedestrian street in the middle of Luzern old town.
Price/quaity ratio os amazing. Rooms are clean and well furnished, staff very nice and location unbeatable!
A MUST in Luzern!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 16, 2013

This hotel allowed us to walk everywhere we needed to go and was very welcoming and clean. We did have trouble finding this hotel when driving into the city and, as a word of advice, hotel guests can disregard certain "pedestrian only" walkways. You can actually drive directly to the front door of this hotel for valet service.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN Hotel Krone? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Hotel Krone

Address: Weinmarkt 12, Lucerne 6004, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#16 Business Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Hotel Krone 3*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Priceline, Despegar.com and Agoda so you can book your BEST WESTERN Hotel Krone reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Krone
Best Western Lucerne
Lucerne Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Hotel Krone, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.