I have stayed at the Hotel in a "double room with hill side " at a price of 310 Swiss francs per night (breakfast not included ). It is a beautiful building in art decor style, as the name of the hotel implies. Very spacious and beautifully decorated room in the same architectural style.
Very good services in the front desk.
In the restaurant the food is very good and the view of Lake Lucerne is a memory forever. The dinner service on the first night was superb as the waiter was certainly one of the best - if not the best - that I met in Europe (see the photo bellow, a tribute to the outstanding professional).
Breakfast service was low: insufficient and very young staff.
Despite the unquestionable beauty, the architectural design of the room had a feature that seems to me as a mistake: bedroom and bathroom are integrated (no doors or walls at all) and the windows above the shower did not have curtains. Consequently, in the morning, the light coming from the bathroom lights the room. But the project is not the same in all rooms, so as you book you can just ask for a different kind of room.
The hotel does not have air conditioning in the rooms and public areas and I felt hot, at times. Therefore, I imagine that during a severe heat wave (something relatively common in the European summer in this era of global warming), the guest can feel very uncomfortable. It is something that depends on the susceptibility of each person.
There was a flaw in the service after my departure : I received an email from the hotel in which was reported a minibar consumption of some snacks and alcoholic beverages that I did not consumed at all.
The e- mail was extremely polite, but I was slightly annoyed at first, because when checking out I had informed clearly that consumed only mineral water. I think that if the system is based on honor is unreasonable to assume that a guest would commit such a error (stating that had consumed only water while consuming many other different items).
After I answered the email I received a new message in which it was said that they would not charge the expense. Despite of the incident I would stay in the hotel again.
If you decide to stay in the hotel: (1) have a drink in the late afternoon at the pleasant terrace bar; (2) Use the free bikes for a memorable stroll around the idyllic Lake Lucerne and (3) Do as the locals (and many tourists): sunbathe and swim in the lake using the "SEEBAD" (see photo below), a kind solarium on the lake shore (the hotel provides free vouchers) .
If you are a light-sleeper ask for a room different from the one I stayed in.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It is a real pleasure to read your great and extensive comment on TripAdvisor. Your feedback is a big motivation for the whole team and we are pleased that you enjoyed your stay at the Montana.
Your constructive criticism is also very appreciated as we are able to improve our service even more.
It would be great to welcome you again in the near future.
Your Montana team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.