Our room was spacious, immaculate, importantly the room was lovely and quiet. We had a hillside room but this did not offer any views to the mountains.The room did have a small balcony and the furnishings in the room were of a high standard.
On arrival our room was not ready which was not a problem so we sat on the balcony and had a drink and a snack, the views from the terrace restaurant over the lake/ mountains were just beautiful. When our snacks arrived the chicken looked good and it was after one mouthful that my husband discovered that the chicken was not cooked fully, we explained to the waiter and a replacement arrived, thankfully there were no ill effects from this. We did explain to the wait staff that were were concerned about the potential of illness from inadequately cooked chicken. Following written feedback survey on the hotel we did have an opportunity to discuss our concerns the next day with the manager who understood our concerns and was following up . We were impressed with the concierge who provided very good customer service.
- Official Description (provided by the hotel):
- Appealing Art Deco-style Hotel located on a hill overlooking Lake Lucerne. The epitome of outstanding hotel management, individuality and joie de vivre. With fantastic views across Lake Lucerne towards the central Swiss Alps, the hotel is in a peaceful location, yet still only a few steps away from Lucerne's picturesque old town. ... more less
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- Also Known As:
- Art Deco Lucerne