It is probably an very unusual occurence when a hotel receives five stars from someone who has never stayed there. I had booked for a one night stay in early August, 2013, through Booking.com.
Unfortunately, I was not able to do any travel this summer due to the illness and eventual death of my father. In the midst of the confusion of dealing with all of this, I did not cancel the reservation in a timely manner.
Emails were sent to three hotels. One did not bother to respond, one said basically, they were sorry but policy was policy. I still had to pay for a one night stay at these places.
But Art Deco Hotel Montana not only responded with kind words, they did not charge me the rate for a room as the others did.
I will be recommending Art Deco Hotel Montana to all I know who are planning to visit Lucerne and my hope is that in the future, I can stay here, at a hotel that really cares about its visitors.
- Official Description (provided by the hotel):
- Appealing Art Deco-style Hotel located on a hill overlooking Lake Lucerne. The epitome of outstanding hotel management, individuality and joie de vivre. With fantastic views across Lake Lucerne towards the central Swiss Alps, the hotel is in a peaceful location, yet still only a few steps away from Lucerne's picturesque old town. ... more less
- Reservation Options:
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- Also Known As:
- Art Deco Lucerne