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“A lovely experience” 5 of 5 stars
Review of Hotel des Balances

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Hotel des Balances
4.0 of 5 Hotel   |   Am Weinmarkt, Lucerne 6000, Switzerland   |  
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Hotel amenities
Ranked #2 of 63 hotels in Lucerne
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“A lovely experience”
5 of 5 stars Reviewed January 26, 2013

This hotel is perfectly located in the old town and on the lake. The staff upgraded me to a lake view without me asking-nice touch. The L'Occitane gift bags each morning were a lovely touch as was the welcome drink and nibbles in the room. The staff were most helpful in providing information on local attractions. I would love to stay here again.

Room Tip: Try to get a lakeside room - the views are spectacular
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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497 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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Lakelands
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 24, 2013 via mobile

I had booked two rooms at Hotel des Balances & both were upgraded on arrival! The view from our rooms was simply stunning. Lucerne is such a pretty little city and this hotel's location would have to be the best in the city. Everything about this hotel is fantastic: the staff, our rooms, breakfast, bar, lounge area, all superb!

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2013

My boyfriend and I stayed at this hotel for two nights in a double room facing the river. Lucerne was the last real stop on our week-long trip around Switzerland (Geneva--> Montreaux --> Interlaken --> Wengen / Lauterbrunnen / Grindlewald / Murren --> Lucerne --> Zurich)... hopefully I'll get around to writing about the places we ate at / stayed at for each of these places!

First, when we arrived at the hotel, the facade of the building was gorgeous with its elaborate paintings. The interior of the hotel was glitzy and the room was cozy (read: small), but we were given a room on the top floor with a private balcony (complete with very comfortable rattan deck furniture) that overlooked the river... and MAN WHAT A VIEW. We could see the Chapel bridge and down to Lake Lucerne, and my boyfriend had a fun time running across the river to take a picture of me waving from our balcony. The bed was comfy and the room was so beautiful I was afraid to disturb it. Some stale candy / nuts were gift-wrapped and available in the room upon arrival, and some very sweet cookies were provided during the afternoon. The location really was perfect - walkable to all of the sights in Lucerne and on Sunday morning, we awoke to find a bustling farmer's market and flea market right across the river! We loved our stay here and would gladly come back again.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 15, 2013

I just spent four nights at this beautiful hotel on the absolute waterfront in Old Lucerne in a river view suite overlooking the Chapel Bridge. The view from the balcony was picture postcard perfect. Fairytale quality!

There is really nothing I can say to fault this hotel. It bills itself as four star and yet I have stayed at five star properties that are nowhere near the quality of Des Balances. The staff were wonderful and helpful, even going so far as to let me use an internal computer to print a document I needed urgently faxed to Australia when the Business Centre internet connection was down. The rooms were simply furnished but immaculately clean and well appointed. There was a welcome tray of sweets in the room on arrival and the bathroom amenities were from L'Occitane of Provence. Not to mention the oil infuser in the bathroom that was an added bonus and a lovely touch. There were two ipod docks in the room that were very handy. We were given a voucher for a welcome drink in the bar which ended up becoming a nightly ritual considering the drinks and the service were so amazing!

I can't recommend this hotel highly enough. It was a wonderfully relaxing stay and I was very disappointed to have to move on.

Room Tip: The river view rooms with a balcony are just fabulous. There is no better view in Lucerne!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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All over
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 14, 2013

I booked this hotel after reading T A. We were very pleased from the word go. Our sons were upgraded to a river view, which we had booked for ourselves. The staff were all relaly helpful and friendly and the rooms are lovely. We had great meals and the position is very convenient, as well as being beautiful. Free WiFi topped it for the teenagers. Lucerne is lovely and we would have liked to have stayed an extra night.

Room Tip: River views are worth it nad some have little balconies.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Desert
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 10, 2013

You will take delight in the outstanding location of this great little hotel. Arrive Lucerne by train and take a short 10 minute walk by the river and across the Chapel Bridge! Everything is very close... shopping, sights and great food. Enjoy a great meal in the front of the hotel in the plaza of fabulous risotto and listen to the beauty of the alpine horn. The rooms are always spotless... ask for a river view and watch the swans glide by.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 10, 2013

Hotel des Balences is probably one of the nicest hotels I have stayed in. my husband and I were upgraded to a river facing suite and it was amazing. The room was spacious, the beds were comfortable, the bathroom was beautiful.

We unfortunately only stayed there one night and loved every minute - hope to go back soon....

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel des Balances

Address: Am Weinmarkt, Lucerne 6000, Switzerland
Phone Number:
Location: Switzerland > Lucerne
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Romantic Hotel in Lucerne
#5 Business Hotel in Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel des Balances 4*
Official Description (provided by the hotel):
The Hotel Des Balances - a four star superior property – is located in the beautiful heart of Lucerne’s Old Town. The ideal starting point for shopping and sight seeing.It has 56 tastefully renovated rooms and suites with a view of the famous Chapel Bridge, Jesuit Church and Mount Pilatus.Enjoy market fresh creations in our Restaurant Balances with lounge, bar and terrace directly at the river Reuss. 14 Gault Millau points stand for culinary art.Individual premises impressively combine tradition and modern comfort and provide the perfect framework for your unique event.Treat yourself to insBrational moments at the Hotel des Balances. ... more   less 
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Also Known As:
Des Balances Hotel
Des Balances Lucerne

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