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“Excellent value, surprisingly good” 4 of 5 stars
Review of Hotel ibis budget Luzern City

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Hotel ibis budget Luzern City
1.0 of 5 Hotel   |   Kellerstrasse 4/6/8, Lucerne 6005, Switzerland (Formerly Etap Hotel Luzern City)   |  
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Ranked #35 of 64 Hotels in Lucerne
GreenLeadersBronze level
Lucerne, Switzerland
1 review
2 helpful votes 2 helpful votes
“Excellent value, surprisingly good”
4 of 5 stars Reviewed December 10, 2012

Tonite is our last nite here at the Lucerne Ibis Budget. We wanted a clean, moderately priced place to stay each night after sightseeing the lovely town, lake and mountains. We got what we paid for and more! The room room has quite a modern, fun feel. The lights in the room can be set for any feel, from practical, relaxing, to romantic. The staff also are helpful and friendly.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara C, Manager at Hotel ibis budget Luzern City, responded to this review, December 31, 2012
Dear Guest, Thank you very much for your feedback regarding your stay at our place. We are happy that you enjoyed your lucerne visit and that you chose the right hotel for your purpose. We are always openminded to honest comments, and are always trying to improve our services for our guests! Thank you and all the best, B. Caluori & Team
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980 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 8, 2012

Since it is a budget hotel, we didnt expect too much. We needed a room for one night to explore Lucernce and chose this hotel because of its resonable price. We were pleased with the cleanliness of the room. Size of the room is a bit small but just nice for 2persons. We walked from main train station to hotel.It was 10-12mins walk. I like the lighting system which allows guest to read at night w/o disturbing the partner.Stayed at 1st floor and wfi is excellent. Check in/out process is quick and smooth. There is a supermarket next building and we bought drink and titbits there as Switzerland is an expensive country.
The only minus point is the shower room's glass door which gives little privacy.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara C, Manager at Hotel ibis budget Luzern City, responded to this review, December 31, 2012
Dear Guest, Thank you very much for your feedback regarding your stay at our place. We are happy that you enjoyed your lucerne visit and that you chose the right hotel for your purpose. We are always openminded to honest comments, and are always trying to improve our services for our guests! Thank you and all the best, B. Caluori & Team
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Cyberjaya, Malaysia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 27, 2012

Check-in and reception staff were friendly and helpful. The room was very comfortable and clean, and internet connectivity is also very good and fast.

Location wise, it is very near Luzern bahnhof, and just 1 bus (bus 4) ride away, taking around 4-8 minutes.

This hotel is highly recommended and gives great value for money!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara C, Manager at Hotel ibis budget Luzern City, responded to this review, November 30, 2012
Dear Guests,
We would like to thank you so much for your comments regarding your stay with us. We feel happy that we could meet your expectations, and hope you will come back one day in the future!
Thank you very much, best regards, B.Caluori
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Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 27, 2012

This is a very standard budget hotel but considering the fact that it is more expensive than other more well equipped hotels, I must say this hotel did not meet our expectations. Space is very limited even for me and my wife's luggages and clothes. The shower room was also very small and we didnt have space to our shopping bags. The good point is the breakfast was good with variety and the rooms are very clean and sound proof.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara C, Manager at Hotel ibis budget Luzern City, responded to this review, November 30, 2012
Dear Guests,
We are very sorry that we could not met your expectations regarding the size of our rooms. However, we hope you still could enjoy your stay in lucerne and you will come back to our city once in the near future. best regards, B. Caluori
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Jakarta, Indonesia
Top Contributor
53 reviews 53 reviews
31 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 9, 2012

When I first arrived at the main train station, we went directly to the bus stop (did a lot of research prior to our trip) but the hotel was a bit challenging to be found. Luckily when we stop and get out from the bus, an old gentlement (which turned out that works on tourism board!) helped to show where the hotel is located by walking with us although he just finish off work. Such a great first impression about the city itself.

Ok, compare to other Etap, this is my number two expensive Etap hotal (the first is the one in Geneva!). Everything is standard, but seriously, both toilet and shower box are small, accidently hit myself couple of times. Other than that, it looked good to me :)

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara C, Manager at Hotel ibis budget Luzern City, responded to this review, November 12, 2012
Dear guest, Thank you for your feedback regarding your stay with us. Actually it is really easy to get from the Trainstation to the Hotel by bus. The Bus Nr 4 takes you directly in front of the hotel Etap. We are glad that you got help of a local person !...We wish you all the Best for your future travels, regards, B. Caluori
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Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 8, 2012

This hotel is located 15-20mins from the main train station and walking to the hotel could be challenging while dragging your luggage. Room is clean and quite big but the toilet and shower room is separated. The shower room has no place to hang your towel or clothing, meaning after shower, you have to open the door (with no lock but a peephole) to get your towel and cothing. It is very troublesome. After shower the floor will be wet due to the peephole so it a good idea to place a towel outside the shower room while showering. Also, since the shower room has a glass door, you must be comfortable who you travel with. Not recommended for non-couple.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara C, Manager at Hotel ibis budget Luzern City, responded to this review, November 12, 2012
Dear Guest, we would like to thank you for your comments regarding your stay with us. The modern and compact design of the etap rooms, are especially made for travelers who dont want to spend too much money on a luxury and spacious room with many extras,...but rather as much to spend a night in a clean and safe enviroment. We still hope you could enjoy your stay and wish you all the best,! Regards, B. Caluori
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Jakarta, Indonesia
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 13 cities Reviews in 13 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed November 6, 2012

Going to Switzerland often requires people to have a good financial backing, especially for hotels since truthfully hotels in Swiss are not cheap by any rate. Imagine our surprise for find a less than Euro 90 hotel in the heart of Lucerne :). Sure it lacks the charm or the local touch since all Ibis and Etap hotel seems to share the same designer wherever they are.

As a hotel, I have to say that the Etap Lucerne is much better than its sister in Zurich. The room is slightly bigger in terms of size and the service level offered by the staff is also higher. Staff here is much more helpful and willing to go beyond just answering your needs. Internet is also good, with connection available for 3 days, instead of the one in Zurich where we have to change password every single day since the connection is only 24 hours long.

Location wise, it is about 20 minutes away from the Luzern HB or the main train station by foot. It is a leisure walk anyway, but if you feel too lazy to walk, just catch the number 4 bus and you can stop near the hotel from the train station.

The room is a triple room, so people bringing a child (or two) should be okay, since you don't have to share one bed with everybody. Might be a bit tight, but for sleeping purpose only, it is still quite comfortable, unless if you plan to lounge in your room all day. Shower room is again separated with the closet and it has transparent wall, so I would not recommend this for non-couple visitors :)

Another thing, the room has an air conditioner, which make it more comfortable than the one in Zurich.

Reading other reviews about the cramped room, me and my wife personally think that it is not a major problem. Sure, it is not a suite at the Ritz Carlton, but for the price that you pay, I think it is tolerable and the bed is quite comfortable indeed, which is the main point of renting the room. So if you have a tight budget and plan to spend most of your time touring the city, this is just a perfect little hotel to stay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara C, Manager at Hotel ibis budget Luzern City, responded to this review, November 12, 2012
Dear Guest, Thank you so much for your comments regarding your stay in our house. We are glad that you chose the right hotel for your purpose. Indeed, we are not a 5* hotel and our prices and Products are adapted to low budget travelers, who want to spend time with sightseeing and not in the hotelroom. We thank you and hope you will come back one day ! Best Regards, B. Caluori
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Additional Information about Hotel ibis budget Luzern City

Address: Kellerstrasse 4/6/8, Lucerne 6005, Switzerland (Formerly Etap Hotel Luzern City)
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #35 of 64 Hotels in Lucerne
Price Range (Based on Average Rates): $
Hotel Class:1 star — Hotel ibis budget Luzern City 1*
Number of rooms: 128
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