I stayed in the hotel for 3 nights. It is a small hotel but the rooms are big and very convenient. It seems that the palce was renovated or decorated recently. The service was very good and polite. The hotel is not located in the old city but it is quite near - within . Breakfast seemed a bit expensive but since Geneva is very expensive in general, it might be the customary rate.

That's what we were looking for, and that's exactly what we got at the EastWest. We were upgraded to a Junior Suite under the eaves on the top floor, facing the courtyard. At that height we could glimpse the top of the Jet d'Eau fountain spraying into the sky - otherwise, it's rooftops and the neighbor's living rooms. Being at that height also cuts down on the noise, I'm sure.

We ordered room service for a snack and then dinner, as the dining room of the restaurant had not opened. The snacks were great, a house-smoked salmon and delicious soup with some crisp whites. Dinner was a little over-produced and I would have traded a bit of style and presentation for taste and proper serving temperature. The restaurant needs to alter their offering slightly for service in the room, rather than sur la table. Ordering had its challenges despite our fluency in English, French and German. Double confirm all your orders!

The bed and bath are highlights - and for a romantic weekend, well, that's a great thing.

The turn-down service brought by some chocolates and a little atomizer of spiced room spray. I quickly found my answer to the 'why the spray' question as the restaurant kicked into busy mode and the atmosphere was inundated with grille exhaust. If you like the smell of grilled meats - this is heaven for you. Opening the window didn't help...equally smoky.

The in-room ventilation system doesn't respond very well (as others have noted), so kitchen odors aside, being able to open the windows is a requirement to cool the room.This is a problem.

All in all we had friendly service in a stylish boutique hotel. I'd probably forgo room service and go to the restaurant directly. There are also a number of nice and varied restaurants very close by. Go for a high floor, facing the courtyard, not the street. And I think the deluxe room is probably just fine - we didn't end up using the sitting room part of the suite - but that's part of the joy of the romantic weekend, isn't it?

Stayed here at the start of January, we had got married on the same day in London and arrived tired but happy and quite late in the evening. The welcome was very friendly and we were upgraded immediately, we were delighted. upon entering our room we were surprised to see that the hotel had scattered fresh rose petals all over our room, bed and bathroom- and what a bathroom it was! Separate walk-in shower and huge bath tub with separate loo. Luxury products and proper hairdryer too. Comfortable soft bathrobes and slippers were a welcome addition. The bed was firm but comfortable with perfectly laundered high quality bed linen. Breakfast was a simple, yet elegant, self-serve affair - staff were friendly and helpful without being intrusive. This hotel was simply gorgeous and well located for the airport, 15 minutes maximum by taxi and positioned less than a five minute walk to the lake.

We stayed at Eastwest for 2 nights before heading out to hike the Tour du Mont Blanc. We contacted many different hotels before settling on Eastwest. We were so pleased with Eastwest's responsiveness via email. They responded promptly and answered all our questions thoroughly. That, combined with Tripadvisor reviews convinced us Eastwest would be a good choice. We were not disappointed. We took the free train from the Geneva airport and walked the few blocks to the hotel. After our overnight flight from the U.S., we arrived at Eastwest around 10am hoping we could at least leave our bags until check-in but they let us check in right away which was really great. We were able to shower and nap before we went out to explore Geneva. Front desk staff all speak English well. Our room was small but clean and we liked the separate closet room where we could stow our bags. Even though we received the free tourist transit pass at check-in, we really didn't use it as we walked everywhere. We really enjoyed Old Town and spent much of our short stay in Geneva there. We were in Geneva in August, holiday time for the locals, so we did not get to dine at Bistrot du Boeuf Rouge, but it is conveniently located right across the street from the hotel! A word about the neighborhood--the street Eastwest is on is perfectly fine, lively, and has many restaurants and cafes. We had read that Eastwest is located in the "red light district" but didn't really picture what that meant so even though we were aware of this, it was still surprising to see prostitutes actually standing on the street corner (at 10am!) on many of the side streets just near the hotel. They weren't aggressive but it still felt kind of creepy. So if you stick to the main streets, you should be able to avoid them. Eastwest was a really good value as it was clean, stylish, convenient to transportation and attractions, and customer service was very good.