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Eastwest Hotel: Traveler Reviews

4.0 of 5
Rue des Paquis 6, Geneva 1201, Switzerland
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Eastwest Hotel
Ranked #4 of 105 hotels in Geneva
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368 reviews from our community

Traveler rating
    251
    98
    15
    1
    3
See reviews for
Families
57
 
Couples
144
 
Solo
39
 
Business
101
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Boston
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“A lot of good, a little bad...”
4 of 5 stars Reviewed October 29, 2012

I was confliced as to whether to give this hotel three stars or four. Ultimately I'm giving it four, because I feel like a lot of my issues (internet, parking) were ones that the average traveler won't be bothered by as much as I was.

The good:
The boutique hotel is very beautiful, the rooms are large for European rooms, the bathroom area is nice and an expresso machine right in the room. It's also very quiet. There's a bakery right across the street for a cheap, delicious breakfast. The location is solid, you can save some money when compared with the hotels on the waterfront.

The bad:
The internet was free but TERRIBLE. I can't tell you how many times we had to call the front desk. Given that I was there on business, this was a real issue. While I'd say that the hotel is overall in a positive location, it is about a block or so from the Red Light district. It doesn't feel unsafe at all, but do be prepared to see the ladies selling their wares if you head away from the water. Finally, if you're arriving with a car, it's rather stressful. There's nowhere to pull over, and they don't explain to you that in order to park you just have to block one lane of traffic, hop out with your flashers on, and find a hotel staff member to valet park it. Not ideal.

The verdict:
At the end of the day, it wasn't a bad stay. In fact, the hotel is beautiful and quite luxurious. But would I stay there again? Probably not. If I were to return to Geneva for business, I'd try to find a comparable deal on a larger, perhaps waterfront hotel with easier parking. The price difference wasn't all that exceptional when putting up with all those annoying business inconveniences. I'd say I'd recommend it if you're staying for pleasure, but if I was vacationing (and without a car) I'd probably try to stay across the bridges in the old part of the city, which is just charming.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
“Must stay......”
4 of 5 stars Reviewed October 28, 2012

I'm a first time visitor to Geneva and stayed east west for one night. Despite the scale of operation is small, I love this hotel as it has everything that is just good enough. It is clean, tidy, and well decorated. Location is convenient as it is near the lake which you can easily get across to the other of the area through the bridge, where the core commercial area is located.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville< KY
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Worst service I received in Geneva”
2 of 5 stars Reviewed October 27, 2012

The hotel was nice and our room was great, but small. The bed was amazing. However, we experienced the worst service there of probably any comparable hotel in the world we have visited. The was no Concierge, and while the desk clerk tried to be helpful, she just wasn't very knowledgeable of the area. She was, however, the high point. Restaurant service was non existent. We tried breakfast there, but it was dreadful, our server completely ignored us but spent a whole lot of time straightening the silverware on an empty table and cleaning dirty dishes from another table. Ah, the Swiss, I guess order trumps humans. At dinner, we did get menus eventually but the server wasn't intuitive to know what people do with menus - he never returned and we walked out and went somewhere else with our thirst, appetites and our wallets.

GO SOMEWHERE ELSE TO DO ANYTHING BUT SLEEP HERE!!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask livewelldinewell about Eastwest Hotel
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Marc-Antoine N, Directeur général at Eastwest Hotel, responded to this review
November 16, 2012
Dear Madam, Dear Sir,

First of all, we warmly thank you for choosing Eastwest Hotel during your recent stay in Geneva.

We feel disappointed that our hotel did not reach your expectations in terms of service and we present you our most sincere apologies for all the inconvenience it may have caused to you. We inform you that we have taken all the necessary action.

Once again, we are deeply sorry that you did not have a memorable visit and do hope you will nevertheless give us another chance to welcome you to the hotel in a next future.

Best regards,


Marc-Antoine Nissille
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Top Contributor
176 reviews 176 reviews
176 hotel reviews
Reviews in 54 cities Reviews in 54 cities
130 helpful votes 130 helpful votes
“Would definitely stay here again without a doubt”
5 of 5 stars Reviewed October 25, 2012

Had requested a room on a higher floor(there are only 5 ) not only got one on the 5th floor we also were pleasantly surprised to get an upgrade to a junior suite. Very nice, large room especially by european standards. It had a seating area with a couch, tv, coffee machine & desk area. Loved the bed & pillows. Soft & comfortable. The bathroom had a bathtub with a shower as well as a separate enclosed shower. Simple, clean & modern designs through out the entire hotel. We loved it! Staff was very helpful & friendly too. We would stay at the Eastwest again the next time we are in Geneva.

Stayed July 2012, traveled as a couple
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Singapore
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
“I really liked it”
5 of 5 stars Reviewed October 24, 2012

I was here for 5 days on a conference. The location is very convenient. The hotel is close to both the lake and the train station. Lots of good restaurants around. It is a small boutique hotel with fusion decor (Asian/European). I had a room facing the street and you could hear the street traffic but not to a point where it bothered me. There was a Nespresso machine and a great shower. Breakfast was very good. The selection was not huge but every item I had was excellent. The hotel service was fine. They come around every day in the evening to offer a cookie and a card with the next day's weather forecast. They also seemed to take a lot of effort folding and hanging up my clothes and arranging personal items. I stay in five star hotels all the time for business so it must have been exceptional because this isn't something I think about or notice. This is not a five star resort by any means. It is a very good, reasonably priced, 4 star business hotel and I would not hesitate to stay here again or to recommend it to others.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Eastwest Hotel

Also Known As:
Eastwest Hotel Geneva
Address: Rue des Paquis 6, Geneva 1201, Switzerland
Phone Number:
Region: Switzerland > Geneva
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service
Hotel Style:
#1 Business Hotels in Geneva
#2 Romantic Hotels in Geneva
#3 Family Hotels in Geneva
#4 Luxury Hotels in Geneva
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A few steps from the lake, close to the business and shopping areas, Eastwest Hotel is the ideal home away from home to make the most of your stay in Geneva. The old town and the international organizations are a few minutes away. ... more   less 
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