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Eastwest Hotel: Traveler Reviews

4.0 of 5
Rue des Paquis 6, Geneva 1201, Switzerland
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Eastwest Hotel
Ranked #4 of 105 hotels in Geneva
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369 reviews from our community

Traveler rating
    251
    99
    15
    1
    3
See reviews for
Families
57
 
Couples
145
 
Solo
39
 
Business
101
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Louisville< KY
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Worst service I received in Geneva”
2 of 5 stars Reviewed October 27, 2012

The hotel was nice and our room was great, but small. The bed was amazing. However, we experienced the worst service there of probably any comparable hotel in the world we have visited. The was no Concierge, and while the desk clerk tried to be helpful, she just wasn't very knowledgeable of the area. She was, however, the high point. Restaurant service was non existent. We tried breakfast there, but it was dreadful, our server completely ignored us but spent a whole lot of time straightening the silverware on an empty table and cleaning dirty dishes from another table. Ah, the Swiss, I guess order trumps humans. At dinner, we did get menus eventually but the server wasn't intuitive to know what people do with menus - he never returned and we walked out and went somewhere else with our thirst, appetites and our wallets.

GO SOMEWHERE ELSE TO DO ANYTHING BUT SLEEP HERE!!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask livewelldinewell about Eastwest Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc-Antoine N, Directeur général at Eastwest Hotel, responded to this review
November 16, 2012
Dear Madam, Dear Sir,

First of all, we warmly thank you for choosing Eastwest Hotel during your recent stay in Geneva.

We feel disappointed that our hotel did not reach your expectations in terms of service and we present you our most sincere apologies for all the inconvenience it may have caused to you. We inform you that we have taken all the necessary action.

Once again, we are deeply sorry that you did not have a memorable visit and do hope you will nevertheless give us another chance to welcome you to the hotel in a next future.

Best regards,


Marc-Antoine Nissille
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Top Contributor
176 reviews 176 reviews
176 hotel reviews
Reviews in 54 cities Reviews in 54 cities
130 helpful votes 130 helpful votes
“Would definitely stay here again without a doubt”
5 of 5 stars Reviewed October 25, 2012

Had requested a room on a higher floor(there are only 5 ) not only got one on the 5th floor we also were pleasantly surprised to get an upgrade to a junior suite. Very nice, large room especially by european standards. It had a seating area with a couch, tv, coffee machine & desk area. Loved the bed & pillows. Soft & comfortable. The bathroom had a bathtub with a shower as well as a separate enclosed shower. Simple, clean & modern designs through out the entire hotel. We loved it! Staff was very helpful & friendly too. We would stay at the Eastwest again the next time we are in Geneva.

Stayed July 2012, traveled as a couple
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Singapore
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
“I really liked it”
5 of 5 stars Reviewed October 24, 2012

I was here for 5 days on a conference. The location is very convenient. The hotel is close to both the lake and the train station. Lots of good restaurants around. It is a small boutique hotel with fusion decor (Asian/European). I had a room facing the street and you could hear the street traffic but not to a point where it bothered me. There was a Nespresso machine and a great shower. Breakfast was very good. The selection was not huge but every item I had was excellent. The hotel service was fine. They come around every day in the evening to offer a cookie and a card with the next day's weather forecast. They also seemed to take a lot of effort folding and hanging up my clothes and arranging personal items. I stay in five star hotels all the time for business so it must have been exceptional because this isn't something I think about or notice. This is not a five star resort by any means. It is a very good, reasonably priced, 4 star business hotel and I would not hesitate to stay here again or to recommend it to others.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napa, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great spot in Geneva”
5 of 5 stars Reviewed October 14, 2012

We stayed at the Eastwest twice during a trip in May/June 2012. We loved both rooms (one street-side, and one courtyard-side). If you like modern design that is still cozy, this is your spot! The location was fantastic, with proximity to the water, various neighborhoods, and the train station. The staff was friendly and helpful as well. We will definitely stay here again!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Potomac, Maryland
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Modern, Chic, Boutique Style Hotel - Highly Recommend It”
5 of 5 stars Reviewed October 10, 2012

We spent two nights at the EastWest Hotel, Geneva in early September, our first stop on a longer European trip. We arrived early in the morning with the usual trans-Atlantic journey ills: limited sleep and that generally awful jet-lagged feeling. The hotel staff was very accommodating and provided us access to our room shortly after arrival (we had not booked the additional “night before” arrival in order to be guaranteed an early check-in). The hotel is a modern, chic, boutique style property with a charming breakfast/bar area off of the reception area. Our room was comfortable, clean and the bathroom stocked with reasonably sophisticated toiletries. There was also a Nespresso coffee maker. The hotel’s location was perfect for us – two blocks from the lake, the Grand Hotels and a water taxi stop -- but other travelers should be aware that within a few meters of the hotel the neighborhood changes significantly, with a high concentration of brothels and streetwalkers. For us, this was a colorful, safe, backdrop and we did not encounter any problems whatsoever. We highly recommend the EastWest Hotel, and will return there on our next visit to Geneva.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Eastwest Hotel

Also Known As:
Eastwest Hotel Geneva
Address: Rue des Paquis 6, Geneva 1201, Switzerland
Phone Number:
Region: Switzerland > Geneva
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service
Hotel Style:
#1 Business Hotels in Geneva
#2 Romantic Hotels in Geneva
#3 Family Hotels in Geneva
#4 Luxury Hotels in Geneva
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A few steps from the lake, close to the business and shopping areas, Eastwest Hotel is the ideal home away from home to make the most of your stay in Geneva. The old town and the international organizations are a few minutes away. ... more   less 
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