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“Worst service I received in Geneva” 2 of 5 stars
Review of Eastwest Hotel

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Eastwest Hotel
4.0 of 5 Hotel   |   Rue des Paquis 6, Geneva 1201, Switzerland (Pâquis Navigation)   |  
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Hotel amenities
Ranked #5 of 105 hotels in Geneva
Louisville< KY
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
“Worst service I received in Geneva”
2 of 5 stars Reviewed October 27, 2012

The hotel was nice and our room was great, but small. The bed was amazing. However, we experienced the worst service there of probably any comparable hotel in the world we have visited. The was no Concierge, and while the desk clerk tried to be helpful, she just wasn't very knowledgeable of the area. She was, however, the high point. Restaurant service was non existent. We tried breakfast there, but it was dreadful, our server completely ignored us but spent a whole lot of time straightening the silverware on an empty table and cleaning dirty dishes from another table. Ah, the Swiss, I guess order trumps humans. At dinner, we did get menus eventually but the server wasn't intuitive to know what people do with menus - he never returned and we walked out and went somewhere else with our thirst, appetites and our wallets.

GO SOMEWHERE ELSE TO DO ANYTHING BUT SLEEP HERE!!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc-Antoine N, Directeur général at Eastwest Hotel, responded to this review, November 16, 2012
Dear Madam, Dear Sir,

First of all, we warmly thank you for choosing Eastwest Hotel during your recent stay in Geneva.

We feel disappointed that our hotel did not reach your expectations in terms of service and we present you our most sincere apologies for all the inconvenience it may have caused to you. We inform you that we have taken all the necessary action.

Once again, we are deeply sorry that you did not have a memorable visit and do hope you will nevertheless give us another chance to welcome you to the hotel in a next future.

Best regards,


Marc-Antoine Nissille
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Derby, United Kingdom
Top Contributor
174 reviews 174 reviews
174 hotel reviews
Reviews in 54 cities Reviews in 54 cities
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed October 25, 2012

Had requested a room on a higher floor(there are only 5 ) not only got one on the 5th floor we also were pleasantly surprised to get an upgrade to a junior suite. Very nice, large room especially by european standards. It had a seating area with a couch, tv, coffee machine & desk area. Loved the bed & pillows. Soft & comfortable. The bathroom had a bathtub with a shower as well as a separate enclosed shower. Simple, clean & modern designs through out the entire hotel. We loved it! Staff was very helpful & friendly too. We would stay at the Eastwest again the next time we are in Geneva.

Stayed July 2012, traveled as a couple
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Singapore
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 24, 2012

I was here for 5 days on a conference. The location is very convenient. The hotel is close to both the lake and the train station. Lots of good restaurants around. It is a small boutique hotel with fusion decor (Asian/European). I had a room facing the street and you could hear the street traffic but not to a point where it bothered me. There was a Nespresso machine and a great shower. Breakfast was very good. The selection was not huge but every item I had was excellent. The hotel service was fine. They come around every day in the evening to offer a cookie and a card with the next day's weather forecast. They also seemed to take a lot of effort folding and hanging up my clothes and arranging personal items. I stay in five star hotels all the time for business so it must have been exceptional because this isn't something I think about or notice. This is not a five star resort by any means. It is a very good, reasonably priced, 4 star business hotel and I would not hesitate to stay here again or to recommend it to others.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Napa, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2012

We stayed at the Eastwest twice during a trip in May/June 2012. We loved both rooms (one street-side, and one courtyard-side). If you like modern design that is still cozy, this is your spot! The location was fantastic, with proximity to the water, various neighborhoods, and the train station. The staff was friendly and helpful as well. We will definitely stay here again!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Potomac, Maryland
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 10, 2012

We spent two nights at the EastWest Hotel, Geneva in early September, our first stop on a longer European trip. We arrived early in the morning with the usual trans-Atlantic journey ills: limited sleep and that generally awful jet-lagged feeling. The hotel staff was very accommodating and provided us access to our room shortly after arrival (we had not booked the additional “night before” arrival in order to be guaranteed an early check-in). The hotel is a modern, chic, boutique style property with a charming breakfast/bar area off of the reception area. Our room was comfortable, clean and the bathroom stocked with reasonably sophisticated toiletries. There was also a Nespresso coffee maker. The hotel’s location was perfect for us – two blocks from the lake, the Grand Hotels and a water taxi stop -- but other travelers should be aware that within a few meters of the hotel the neighborhood changes significantly, with a high concentration of brothels and streetwalkers. For us, this was a colorful, safe, backdrop and we did not encounter any problems whatsoever. We highly recommend the EastWest Hotel, and will return there on our next visit to Geneva.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 9, 2012

I stayed at the EastWest on business earlier this year and had a fantastic stay. The hotel was plush, clean and conveniently located right near to Lake Geneva. The station is only a 5 minute walk away with plenty of taxis available also.

The hotel is unfortunately situated rather close to the red light district, so plan your journey to spare your blushes!

I had a fantastic stay at the Eastwest hotel and will definitely stay here again when next in Geneva!

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sacramento, California
Senior Contributor
30 reviews 30 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 9, 2012

I am reluctant to review the downside for me personally of this hotel as our overall experience was delightful. Our room was nicely appointed and beds were very comfortable. The staff from the doorman all the way up were all so very nice and always served us with pleasure. The negatives for us were the location, as we are seniors so we required a taxi to get over to the Old Town which was a costly addition. And the real problem for us was our street facing room that was terrifically noisy all night long over the weekend.
On the uptick however, is that the restaurant was very good and we dined there twice. For us, we would be better located in the Old Town across the bridges where we close to the restaurants.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Eastwest Hotel

Also Known As:
Eastwest Hotel Geneva
Address: Rue des Paquis 6, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Geneva > Pâquis Navigation
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#1 Business Hotel in Geneva
#2 Romantic Hotel in Geneva
#3 Family Hotel in Geneva
#5 Luxury Hotel in Geneva
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eastwest Hotel 4*
Official Description (provided by the hotel):
A few steps from the lake, close to the business and shopping areas, Eastwest Hotel is the ideal home away from home to make the most of your stay in Geneva. The old town and the international organizations are a few minutes away. ... more   less 
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