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“Nice hotel, shame about the position.” 3 of 5 stars
Review of Novotel Geneve Centre

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Novotel Geneve Centre
4.0 of 5 Hotel   |   Rue de Zurich 19 | 1201 Geneva, Geneva 1214, Switzerland (Pâquis Navigation)   |  
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Hotel amenities
Ranked #51 of 106 Hotels in Geneva
GreenLeadersBronze level
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice hotel, shame about the position.”
3 of 5 stars Reviewed May 15, 2013

This is your average Novotel hotel as they are all the same. The situation of the hotel is within the redlight area of Geneva with a sleazy club across the road from the front of the hotel. A room at the front of the building is not recommended as its noisy especially at the weekend. Check what type of breakfast you have ordered and where it is served otherwise you are charged for the full and expensive one. That said, everything in Geneva is expensive so take lots of CHF!!

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, June 4, 2013
Dear Guest,

We thank you for taking the time to post a comment. We’re glad to notice that you appreciate and value the Novotel concept and we thank you for your continuing patronage. It’s nice to see that you fully understand the effects of Geneva being a premium international city and we hope to have the privilege of your visit again soon.

Catherine Lamotte
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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800 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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Sydney, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed May 8, 2013

Geneva is a very expensive city, this hotel was recommended by colleagues who stayed as we did to attend the UN. If you attend the hotel, ask for the "free transit" pass which allows use of public transport in the city. The UN building is 2 stops away by tram and very accessible. The Hotel is conveniently located - approximately 10-15 minutes walk from the CBD, but located only a 6-7 minute walk from the Nord Train Station. If you like walking amongst the "working girls" you could not ask for a better location! They didn't bother us and we didnt bother them, but there is no hiding the fact that they ply their sex trade literally on the doorstep of the hotel. Overall we were disappointed at the small rooms and outrageous prices (only to be hit with the city tax on departure - hence the 'free travel pass") 2 nights accommodation and tax cost us = approx $450! To cap it off, breakfast was included for one person only - and another $28 if my wife wanted breakfast too! The hotel was clean and secure, but overpriced, probably the worst hotel breakfast I have had, and thank God I didn't pay the additional $28 expected for my wife to eat there too! I'd have to rate this somewhere between poor and average, - poor in comparison to many other locations I stay with work, but average in the context that I dont know other locations in Geneva for comparison.

I would look elsewhere next time before deciding on this hotel again.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, May 15, 2013
Dear Guest,

We are fully aware that such a premium international city as Geneva is not without challenges - some of them appearing difficult to overcome. Nevertheless, the efficiency and dedication of our staff as well as the quality of our facilities can help you deal with such issues. Then, rest assured that your security and safety are our first priorities; consequently our doorstep remains, at all times, congenial and friendly to our guests as well as free of any undue interference. We thank you for your comment and hope to be able to serve you again on your next stay in our city.

Catherine Lamotte
General Manager
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Zurich, Switzerland
Top Contributor
112 reviews 112 reviews
111 hotel reviews
Reviews in 94 cities Reviews in 94 cities
217 helpful votes 217 helpful votes
3 of 5 stars Reviewed May 5, 2013

Stayed here 3 nights, Thur-Sun. It is geared toward a business hotel, with the steep Thur night price reflecting. Would agree with previous reviewer saying you can hear the tv thru the walls. My room was close to elevator, and didn't hear any noise from that fortunately. Bar and restaurant staff were helpful. Rooms very small, my room reservation indicated a bed and sofa, and I just got the bed... and was told the sofa rooms are usually reserved for families. When I asked about the size difference, I was told they are the same size. I have no idea how they could have fit a sofa in the room! Overall it was ok and served my needs.

Stayed April 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, May 16, 2013
Dear Guest,

As excellence of service is our goal we are happy to notice that our staff proved invaluable in insuring the quality of your stay. We hope to welcome you again soon and we thank you for your comment.

Catherine Lamotte
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uk
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 4, 2013 via mobile

Beware the location, it is right in the middle of the red light district and the neighbourhood is pretty dodgy especially after dark.
The hotel is OK. Staff very good & helpful. Rooms good BUT windows do not open.
Sound proofing is not good and TVs can be heard from neighbouring rooms.
Good rates available, paid around 180 Euros which represented OK value for money.
Won't return based on area.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, May 16, 2013
Dear Guest,

We thank you for taking the time to post this comment. Of course, we are aware of the challenges posed by the nearby neighbourhood but through our continuous efforts and our strong collaboration with the local authorities we can guaranty that your security and peace of mind are our first priority. We are very glad to read that the professionalism and congeniality of our staff made your stay a pleasant one and we do hope that issues to be encountered in any major international city won’t hinder your desire to visit us again.

Catherine Lamotte
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haslemere, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 14, 2013

On checking into hotel room air conditioning in room was running too hot and could not be adjusted so hotel provided fan. I asked hotel reception to get engineers to check for second night, but the problem not fixed and no feedback was provided. On check-out I was told they would not charge for 3 bottles of water from the mini-bar!

My previous experiences of Novotel have been good, but this was poor

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, May 14, 2013
Dear Guest,

We thank you for taking the time to post a comment. Always trying to provide you with the best possible service and hotel experience is our goal and being able to assess and review potential issues is part of our quest for excellence. We’re sorry to read that a technical problem marred your stay but we feel confident that we can fix it and we hope to have you again soon with us so you can see it for yourself.

Catherine Lamotte
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Top Contributor
104 reviews 104 reviews
35 hotel reviews
Reviews in 59 cities Reviews in 59 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed April 8, 2013

The hotel itself is fine. The room was good as we had a teenager with us so it was 2 double beds. Wifi was free and good coverage. But the location is terrible. We stayed in room 322 and had the tranquil sounds of the 2 nightclubs directly below going till 5am then the cars racy away at closing time after their clubbing owners yelled goodbyes to all their friends. The prostitutes working the streets all around the hotel make for some interesting sites that arent listed at the tourist bureau not to mention the pink brothel or the golden sex brothel. Our 13 year old son enjoyed the experience and has something to tell his mates as someone asked him where they cold buy drugs, now if he was on his own you might understand but he was walking with his mother and eating an icecream when he was stopped and asked. Considering it was not full you would think the hotel would have the forsight to have guests staying at the hotel not facing the street and noise and all this for £150 a night. No thanks...how do you rate 2 hours of sleep from 5-7am

Room Tip: Stay else where with a family
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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, May 14, 2013
Dear Guests,

We are fully aware of the challenges meted out by the nearby neighbourhood and we continuously work hand-in-hand with the local authorities in order to guaranty your safety and your quietness. Nevertheless, Geneva is no stranger to the sundry trials encountered by major international cities and though the area’s obstreperousness is a rather rare occurrence we are truly sorry that it impacted the quality of your stay. Luckily, we are glad to notice that the excellence of our services helped you. We thank you for your comment and truly hope to have you with us again.

Catherine Lamotte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burke, Virginia, USA
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 6, 2013

They give us a room that was not made. We found some properties from the prior guests. We needed to request for towels since it were not in the room. Food was very bad and expensive.
Location was in a neighborhood with drug sellers.
Never try again.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, May 16, 2013
Dear Guest,

We thank you for your comment as we always need to review our processes and find what could be improved. Regarding the nearby neighbourhood’s global image, rest assure that our constant collaboration with the local authorities is fully dedicated to insure your safety and tranquillity. Of course, we fully understand that the various issues correlated with any premium international cities -such as our own- can add to the stress of travelling. We hope that we’ll be able to help you better to deal with them on your next stay with us.

Catherine Lamotte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Geneve Centre

Address: Rue de Zurich 19 | 1201 Geneva, Geneva 1214, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva > Pâquis Navigation
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Geneva
#31 Luxury Hotel in Geneva
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Geneve Centre 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Novotel Geneve Centre is a 4 star hotel located in the heart of Geneva, close to Lake Geneva and 15 minutes from the UN headquarters. The hotel features 206 rooms, a restaurant, bar and 6 meeting rooms for conferences and seminars. This 4 star hotel is equally suited to business trips and holidays with your partner or family. In addition to the fitness centre and spa, with relaxation room, hammam, sauna, solarium and massage room, guests enjoy free public transport. ... more   less 
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Also Known As:
Novotel Geneve Centre Hotel Geneva
Novotel Hotel Geneva
Novotel Hotel Geneve Centre
Novotel Geneva
Geneva Novotel

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