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“It's a beautiful hotel.” 5 of 5 stars
Review of Novotel Geneve Centre

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Novotel Geneve Centre
4.0 of 5 Hotel   |   Rue de Zurich 19 | 1201 Geneva, Geneva 1214, Switzerland (Pâquis Navigation)   |  
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Ranked #46 of 105 Hotels in Geneva
GreenLeadersBronze level
Sydney, Australia
Top Contributor
89 reviews 89 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
74 helpful votes 74 helpful votes
“It's a beautiful hotel.”
5 of 5 stars Reviewed December 26, 2012

Don't let the bad reviews about the hotel location dissuade you for staying in this hotel, because everything else there is worth the experience. Location wise, it's central and in the city centre, between the main train station and the river/Geneva lake. It is just a short walk from everything. The red light district is just behind the hotel but has nothing to do with the hotel. There are a couple of roots in and out of the hotel away from the red light district. As a family, two adults and two kids, we had no problem with the location, we just turn right as we walk out of the hotel and walk straight till we get to the lake. We saw a few drug dealers once when we took a wrong turn, but we kept to ourselves and nobody approached us. For God's sake, we have been to Patong in Phuket, and we have been hassled way more than anything we saw in Geneva. Nobody approached us in Geneva. We have been to a few cities in this trip in Europe; namely, Paris, Metz, Geneva, Milan, Nice, Barcelona, Bordeaux and Tours. You have to be careful about who is around you anywhere, as there are pickpocket everywhere. Just keep your passports and and money safe, keep to yourself and enjoy yourself. Europe is awesome. We loved it. Therefore, I believe that the Novotel in Geneva is located is a great location.
It had a large and modern reception area, with special area for kids. Wifi is free but a bit slow. If you need speedy Internet, ask for ADSL cable connection. Rooms are nice and large. The whole hotel is clean. Their beds are extremely comfortable. Once you put your head on the bellow, the next thing you know is 10 am. some other hotels we've been to, we struggled to have a good night sleep.It has a secure car park just underneath the hotel. You can drive in and take your luggage up the elevator straight to your room. Car park cost €30 per 24h. Staff are extremely nice and helpful. I believe it is value for money. We walked out in the morning and walked along they river saw the fountain of Geneva, we went back to the hotel every afternoon to freshen up, then went back again at night for shopping. Geneva is a great city even in winter. We went there twice this year just because we fell in love with it. Thank you Novotel Geneva for the great experience.

Room Tip: Avoid the red light district which is behind the hotel and you'll be fine.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, January 4, 2013
Dear Guest,

We are very glad to read how much you enjoyed your stay with us.

Our goal is the full satisfaction of our guests and the improvement of their perception of our city.

We thank you for you nice comment and we’re looking forward to having you again so you can realize how permanent a fixture is our dedication to excellence.

Catherine Lamotte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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724 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Hamden, Connecticut
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 23, 2012 via mobile

As a frequent business travler I like the novotel brand a lot, but this hotel is quite disappointing. The location is really bad, not only in the middle of the red light district but there are also groups of drug dealers right outside and around the corner of the hotel. When I walked from the train station to the hotel, my laptop bag was almost taken by three east European guys. I stayed for three nights and every morning's walk to the train station is a experience in itself, just not what you expect from Geneva.

The hotel it self is average, rooms are somewhat outdated. Try to stay at higher floors or facing the courtyard, as the rooms facing the street are very noisy at night. Employees here are only doing their job... Not the friendly services I have experienced at many other Novotels. Forget about the breakfast as it is truly horrible. I would not stay here again next time in Geneva.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, January 4, 2013
Dear Guest,

Your recent experience with us seems to have been a rather difficult one, for which we apologize.

The challenges posed by the nearby neighborhood can sometimes feel bothersome but our hotel facilities and our team are dedicated to making you feel better no matter the situation.

It appears that this time it wasn’t so and we shall investigate the issues in order to prevent them from recurring.

We thank you for your comment and we truly hope you shall give us another opportunity to better serve you the next time.

Catherine Lamotte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
94 reviews 94 reviews
43 hotel reviews
Reviews in 49 cities Reviews in 49 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed December 19, 2012

The Novotel is an average hotel situated in the outskirts of the Geneva red light district.
While its convenient to the train station the location itself makes it somewhat unpleasant. The rooms are minimalist and small. The beds are what you would expect from an average type hotel.
A positive attribute is that the hotel features a spa with a steam room.
The views to the back are not good at all and I imagine that the other views aren't much to write home about either.
The service is very good in particular the front desk staff is very pleasant to deal with.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, January 4, 2013
Dear Guest,

We thank you for your comment making a point of showing that our team’s dedication helped you better deal with the issues the nearby neighborhood can sometimes provide.

We’re glad to notice that you enjoyed a nice relaxing moment at our spa and we hope you’ll come back again soon so to enjoy our city in a better light.

Catherine Lamotte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 19, 2012

The hotel is located by the red light district.
Coming out of the hotel u walk a little u see some men standing on the street turns together in pears and otgers on the other side talking to each other. They keep on shifting places, which u feel they are a part of some illegal thing and that makes u feel un secure. As if someone follows u back to the hotel..

Otherwise the hotel inside is good, with nice simple breakfast in the morning u have.

The rooms are clean and beds are ok but pillows can be more comfy.. If upgraded.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, January 4, 2013
Dear Guest,

We’re glad you enjoyed your stay at our hotel.

We are fully aware of the visual effect our location can have on a Geneva visitor.

Nevertheless, our clients’ security is our first concern which is why we constantly work in collaboration with the local police force and have our own security teams.

Every international city has its challenges and we’re happy to notice that our professionalism helped you rise above them. We’re looking forward to having you with us again and we thank you for your comment.

Catherine Lamotte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 11, 2012

We Stayed for three night of a family trip and we were overall very happy with the hotel. The hotel is conveniently located close to the main train station and my room had two very good beds. The bathroom is of a good size, with a separate shower and bathtub, with amazing water pressure. Check in was friendly , check out was quick. Free internet

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, December 17, 2012
Dear Guest,

We are very glad that you and your family enjoyed your stay in our hotel.

As we are very dedicated to insure you a pleasant experience we thank you for your comment and hope to see you again soon.

Catherine Lamotte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 6, 2012

Hotel has nice location. 5 minutes’ walk to embankment. Large room. Clean. Good breakfast. Reasonable price. There is no swimming pool but sauna and hammam.
I liked everything except room planning. Toilet is located just at the entrance. It has no sink. To get to the bathroom you should go to the room and turn left. Not very convenient.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, December 17, 2012
Dear Guest,

We are happy to read that you enjoyed your stay with us, especially the relaxation facilities and the Breakfast.

We hope to be able to continue to serve you well on your next visit to Geneva.

Catherine Lamotte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 24, 2012

Stayed for three night of a business trip and was overall very happy with the hotel. The breakfast as excellent, the hotel is conveniently located close to the main train station and my room had a very good bed.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine L, Directeur général at Novotel Geneve Centre, responded to this review, December 4, 2012
Dear Guest,

We’re really glad to read that you enjoyed your stay. Whether for business or leisure our goal is to provide you with the best possible hotel experience so you can benefit to the maximum of your stay in our city. We thank you for your comment and hope to welcome you again soon.

Catherine Lamotte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Geneve Centre

Address: Rue de Zurich 19 | 1201 Geneva, Geneva 1214, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva > Pâquis Navigation
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Geneva
#29 Luxury Hotel in Geneva
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Geneve Centre 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Novotel Geneve Centre is a 4 star hotel located in the heart of Geneva, close to Lake Geneva and 15 minutes from the UN headquarters. The hotel features 206 rooms, a restaurant, bar and 6 meeting rooms for conferences and seminars. This 4 star hotel is equally suited to business trips and holidays with your partner or family. In addition to the fitness centre and spa, with relaxation room, hammam, sauna, solarium and massage room, guests enjoy free public transport. ... more   less 
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Also Known As:
Novotel Geneve Centre Hotel Geneva
Novotel Hotel Geneva
Novotel Hotel Geneve Centre
Novotel Geneva
Geneva Novotel

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