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“Old Grand Dame of a hotel.” 5 of 5 stars
Review of Swissotel Metropole Geneva

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Swissotel Metropole Geneva
5.0 of 5 Hotel   |   34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland   |  
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Hotel amenities
Ranked #10 of 106 Hotels in Geneva
Certificate of Excellence
Level Contributor
212 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Old Grand Dame of a hotel.”
5 of 5 stars Reviewed August 14, 2014

In a great location. With impecable service. At the base of Lake Geneva within walking distance to restaurants, beautiful views, shopping. We have always stayed in Geneva in hotels that are further from the base of the lake. This was a different experience given it's location. Hesitant at first (we were here on business), we not only enjoyed it beyond our expectations... we will be back, for it affords a commune with the city sights and scenes unique to its location.

Room Tip: A room with a view to the park and lake.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review, August 21, 2014
Dear Guest,

I sincerely appreciate the fact that despite your busy business schedule you found time to share your experience at the Swissôtel Métropole Geneva with the Trip Advisor community.

Your visit and review is rewarding to everybody at Swissôtel Métropole because “despite hesitant at first” you and your colleagues offered us the possibility to pamper you and to allow you to live positively and memorably a “different experience”. Talking about living a different experince, you just have to visit our new Signature rooms next time in Geneva

We strive to improve our service every day and with every guest, therefore, we encourage you dear guest that in the future to provide us with extensive information, such as interests and likes, upon reservation of your room. In this way, at arrival we can go beyond your expectations and provide a list of new places to discover in the Lac Leman Region (Geneva Lake Region).

Looking forward hosting you again and I wish you a memorable stay wherever your next destination might be.

Remus Bagaian

Quality Manager
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421 reviews from our community

Traveler rating
    230
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    48
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    10
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Eastleigh, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 13, 2014

Stayed here x2 on business and enjoyed the stay. Immaculately clean. Conceriege very good when returning from morning jog by providing water and towel as soon as you get back - service indeed.
Rooms somewhat on the small compact side but well appointed.
Very convenient and central. Close to lake and jet d'eau

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review, September 5, 2014
Dear Mr. David Skade

Thank you for sharing your experience at Swissôtel Métropole Geneva, moreover, I highly appreciate the confidence you are showing in the Team and with the Hotel by having stayed already twice with us.

Your feedback has been shared with the Team and the Management and the comments are particularly valuable as you have pointed out our assets such as location and service. In addition, I would like to focus on the rooms comment and I would like to inform you Mr. David Skade that a new room category “Signature” is available. Please explore it on our webpage and during your next visit you might like to book it or just ask to see it. The room is modern in design with state od art technology and it is well adapted for the business traveler’s needs and wants of today.

While on our webpage, do not miss the promotions and benefits which are available only through direct reservation. One of these is, to become a Circle member and receive a faster internet connection.

Looking forward to accommodating you again.

Warm Regards,

Remus Bagaian

Quality & Training Manager
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Shropshire, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 10, 2014

Our beautiful large room overlooked the lake and the staff are excellent! The staff are friendly and anticipate your needs before you ask. It's clean and comfortable and a great location. I would definitely stay again!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review, November 20, 2014
Dear Guest

Thank you for sharing your experience with the TripAdvisor community. Your positive review emphasizing not only the location of the hotel and the room size but also the quality of the staff. By confirming that you will be staying with us in the future is an excellent sign of your satisfaction with our service and product.

I look forward to welcoming you soon back at Swissotel Metropole Geneva

Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 3, 2014 via mobile

If I go back to Geneva I would definitely stay at the Swiisshotel metropole class all over . Concierge was outstanding,staff was so attentive.If you want 5 star class make sure you stay there . Loved the top roof bar, what a view.I will be back

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review, November 20, 2014
Dear Anne

Your review has been shared with the team and the Management, it is positive, reassuring and of great importance for reviewing the performance of our service. I also appreciate the fact that you have take time to share your experience with the TripAdvisor community. The concierge has been rewarded for performing professionally and making a good impression during your stay.

The roof top bar is an outlet open only in the summer and please do not forget that it is accessible only with a reservation.

I hope to welcome you soon back at Swissotel Metropole Geneva

Quality Manager
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London, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 31, 2014

When we occasionally visit Geneva we tend to favor the Metropole because of the beautiful views over the Lake and the Jet d'eau.but more importantly the friendly personal attention the we receive. Unfortunately we were unable to visit the Rooftop bar which is by all accounts spectacular.
However we did eat in the restaurant Le Grande Quai...what a transformation! . Previously when we have arrived late we have eaten there "faux de mieux".The meal being boring and the service while friendly was lackadaisical.
This time the food was spectacular. I asked whether there had been a change of Chef I was told that he had not been changed but that in the intervening period between our visits the had traveled. extensively and apparently intensively too and had developed the new menus as a fusion of Mediterranean (he is Italian) and Pacific Coast and Far Eastern dishes.
Boy did it show! i would recommend this restaurant "sans peur" Moreover there's an also a Middle Eastern menu that is a blended to French cuisine, which is something to be experienced not French not Lebanese but Grande Quai!
The snacks in the Mirror Bar have improved too but the service while cheerful and friendly could do with a little sharpening.
All in all, whilst not cheap the above mentioned virtues anesthetize the cost. .

Room Tip: Try and get a Lake view
See more room tips
  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review, November 21, 2014
Dear Blaimont

Your feedback and sharing your experience with the TripAdvisor community is of great importance for assuring an outstanding service. I can assure you that your comments have been shared with the team and the management in order to improve your future stay with us. The restaurant is constantly improving offering seasonal menus providing a wide range of choice.

Dear Blaimont, do not hesitate in the future to contact our chef directly for requests or preference and suggestions for improvement. We are also working on refining our service at the Mirror Bar through extensive training offered to our colleagues.

I look forward to welcoming you soon back at Swissotel Metropole Geneva

Quality Manager
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New Providence
2 reviews
5 of 5 stars Reviewed July 31, 2014

I love the Swissotel properties but the staff at the Geneva property are outstanding! The staff address each guest by name and anticipate your needs before you ask. It's clean and comfortable and a great location. I would definitely stay again

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review, November 21, 2014
Dear Melanie

Recommending the hotel, wanting to return and sharing your experience with the TripAdvisor community, is the ultimate performance recognition the guest can provide. I have shared your review with the team and the management.

Thank you for the confidence and I look forward to welcoming you soon back at Swissotel Metropole Geneva

Quality Manager
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London
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2014

This is my favourite hotel in Geneva and the rooftop bar has amazing views over the Lake and city. The service is 1st class and the hotel is ideally located to visit the tourist sites, explore the Old Town and take a boat trip on the Lake.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review, November 25, 2014
Dear Guest

Thank you for sharing your great experience at Swissotel Metropole with the TripAdvisor community.

I have shared your positive feedback with the team and the Management. The fact that we have become your favorite hotel in Geneva is rewarding and encouraging being a great indicator of our performance.

I look forward welcoming you soon back at Swissotel Metropole Geneva.

Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Metropole Geneva

Address: 34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Geneva
#10 Luxury Hotel in Geneva
#18 Romantic Hotel in Geneva
#20 Business Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Swissotel Metropole Geneva 5*
Number of rooms: 127
Official Description (provided by the hotel):
The luxury five-star Swissotel Metropole Geneva is a boutique hotel overlooking lake Geneva. Ideally located on the left bank of the lake, in the heart of the central business and shopping districts and a short walk from the Jet d'eau and the old town, the hotel offers 111 beautifully appointed guest rooms and 16 luxurious suites. Completely renovated without compromising on comfort and exclusive design, each room offers the latest technology for today's business travellers and the best in amenities to make every stay unforgettable. ... more   less 
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Also Known As:
Swissotel Metropole Geneva Hotel Geneva
Swissotel Metropole Hotel Geneva
Geneva Swissotel Metropole Hotel

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