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“Excellent Hotel to Excellent City” 4 of 5 stars
Review of Swissotel Metropole Geneva

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Swissotel Metropole Geneva
5.0 of 5 Hotel   |   34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland   |  
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Ranked #10 of 103 Hotels in Geneva
Istanbul, Turkey
1 review
“Excellent Hotel to Excellent City”
4 of 5 stars Reviewed December 21, 2012

I'm a winter edicted person and I love Geneva in the sense that I feel as I'm at home where Swiss Hotel Metropole helps me to get the best satisfaction.
Due to my frequent business trips to Geneva, my preference has always been this prefect hotel
with perfect location.
Although the rates are on the expensive side, I'm sure that it is not because of the hotel but the life and city is expensive.
Warm welcoming, fast check in / out operations, good food are well appreciated. Will definitely choose the same hotel for my future trips.
Guray Tanfer

Room Tip: Located at the heart of shopping and business. Lake side rooms have marvellous view.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Responsable commercial at Swissotel Metropole Geneva, responded to this review, April 10, 2013
Dear Sir,

Many thanks for taking the time to post your comments further to your stays with us here at the Swissôtel Métropole Geneva.

The team alway appreciate to receive feedback from our clients, especially the most loyal ones such as yourself.

I was happy to read that in general you feel at home with us.

Yours Sincerely

Sullivan Sananikone
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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339 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Dallas, Texas
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2012

In Geneva for business, stayed at Swissotel Metropole for a second time. My first visit was very quick, in late one night, long day then fly early the next morning. This trip, I was in Geneva for 4 nights and was able to really enjoy the hotel much more. This is a fantastic facility and I loved being there. The room I stayed in was small, but very well laid out to maximize space and provide good function for the ample amount of time I spent working in the room. The hotel facility is very nice, a great feeling being there. The staff is very accomodating and friendly. I felt they would try to do anything I asked. The cost for staying here is very high, but it seems difficult to find any business friendly hotel for much less.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Responsable commercial at Swissotel Metropole Geneva, responded to this review, April 10, 2013
Dear Sir,

Many thanks for taking the time to post your feedback / Comment further to your stay with us at the Swissôtel Métropole Geneva. The team alway appreciate to receive feedback from our clients.

I was happy to read that in general you had an enjoyable stay with us

Thanking you again for your time and feedback and looking forward to welcoming you back again

Best regards

Sullivan Sananikone
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 2, 2012

I stayed here on business - I would NEVER have been able to afford this place on my own. I know Geneva is expensive but the nightly rate was more than a NYC hotel and I didn't even get a view of the lake! But the hotel is definitely worth the money - fantastic service (the employee at the breakfast buffet remembered my name every morning) and very convenient location (right across the street from the lake and 5 minutes walk from my office and the shopping and Old Town). The rooms were on the small side but I think normal by European standards, and impeccably clean. I had a slight problem with the telephone not working, and they came to fix it right away. They leave lovely Swiss chocolates on your pillow every night. They even have a "pillow menu" so you can request a different pillow according to your liking. Not many English channels on the TV (mostly just news), but this is not a complaint, just a comment. The free (or included in the rate?) wifi was great - you get an access code, which is valid for only one device, but of course who just has one device these days! So the front desk gave me another access code so I could use both my laptop and my iPhone. And I didn't hear any noise from any other rooms, which is so common in a hotel.

I have no complaints, this hotel is lovely, so if you can afford it, stay here!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Responsable commercial at Swissotel Metropole Geneva, responded to this review, April 10, 2013
Dear Sir,

We would like to thank you for having taken the time to share your experience at the Swissôtel Métropole Geneva with the Trip Advisor community.

We are most pleased to hear that you enjoyed the hotel services and public areas. Good comments such as yours are most important and useful for us. You may rest assured that they will be forwarded to all persons concerned.

Regarding your comments on our rates, please kindly note there are equivalent to those proposed in the other 5-star hotels in Geneva.

Looking forward to the pleasure of welcoming you back soon during your business trip, we remain,

Sullivan Sananikone
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2012 via mobile

It was my first stay in this hotel and definitely one of the best among all my visits to Geneva for business. I was warmly met at arrival and my very early check- out was pleasant. Besides I really appreciate smiling personnel. Will use to stay at this hotel when coming to Geneva

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Responsable commercial at Swissotel Metropole Geneva, responded to this review, February 12, 2013
Dear Madam,

Many thanks for taking the time to post your feedback and comments further to your stay with us here at the Swissôtel Métropole Geneva.

I was glad to read your wonderful comments and rest assured that they are shared with our teams who particularly appreciate receiving direct feedback from our clients.

Yours is particularly encouraging and helps to continue our quest for quality and personal care to all our clients

Your Sincerely

Sullivan Sananikone
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed November 26, 2012

The swissotel Metropole is located in the heart of Geneva and has fantastic views over the lake.
I stayed for a short trip to visit customers but would not hesitate to return for longer with my family . All the staff were attentive and friendly . I especially liked the mirror bar for pre dinner mojitos !!

Room Tip: suite 110 with lake view awesome !!
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Responsable commercial at Swissotel Metropole Geneva, responded to this review, February 12, 2013
Dear Sir,

Many thanks for taking the time to post your comments and feedback further to your stay with us here at the Swissôtel Métropole Geneva.

I was glad to read that you truly enjoyed your stay and more particularly your experience at the Mirror Bar.

Rest assured that your comments are shared with the team who particularly appreciate to receive direct feedback from our clients

Hoping to welcoming you back again with family

Your Sincerely

Sullivan Sananikone
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Top Contributor
74 reviews 74 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed November 25, 2012

This was my third time at this hotel, and as with the previous times i don't quite have this 5 star feeling about it. Ok, they have refurbishedbthe rooms, but if you pick for the regular rooms then you get the real Geneva experience of cramped rooms for a crazy price. CHF 390 for a night isn't cheap, and then you may get a little more demanding. This excludes breakfast which is at Chf 42. It is not worth it, especially if around the corner you have a couple of great bars and Globus where for 10 chf you get a good breakfast too. Anyway, the location of the hotel is probably the main reason, next to a luxurious experience, to stay here. It is difficult to find a price value place in Geneva so I will settle on this one, but anywhere else i would have gotten a little more critical about this.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Responsable commercial at Swissotel Metropole Geneva, responded to this review, February 12, 2013
Dear Sir,

I would like to thank you for having taken the time to share your experience at the Métropole Geneva.

It is a real pleasure for us to see your loyalty to our hotel and to read that you enjoy your previous stays,

Regarding your comments on rates for both room and breakfast , please kindly note this is equivalent to these proposed in the other 5-star hotels in Geneva.

Despite this, I hope we will have the opportunity to welcome you back to the hotel on a future occasion.

I would like to thank you again for your feedback.

Your sincerely

Sullivan Sananikone
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gibraltar
Top Contributor
64 reviews 64 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 20, 2012

One of my favourite hotels, superb location with fabulous access to the shops and city centre. The hotel in itself has fantastic classical door with marble and fresco ceilings. The staff always happy to help and meet and greet every customer. This time th forgot my early morning call, could have been an issue if I had not had a back up!!

Room Tip: a high floor, over looking the sides as the front and back over look busy streets,unless of our you...
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerGeneva, Responsable commercial at Swissotel Metropole Geneva, responded to this review, November 29, 2012
Dear Sir,

Many thanks for taking the time to express yours comments with so many details further to your stay here at the Swissôtel Métropole Geneva.

I was glad to read that you enjoyed your stay with us from start top the end, we are constantly trying to deliver the Swiss hospitality at its very best.

I apologise again for the missed early morning call.

Rest assured that your comments will be shared with the team

Thanking you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Metropole Geneva

Address: 34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Geneva
#10 Luxury Hotel in Geneva
#18 Romantic Hotel in Geneva
#20 Business Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Swissotel Metropole Geneva 5*
Number of rooms: 127
Official Description (provided by the hotel):
The luxury five-star Swissotel Metropole Geneva is a boutique hotel overlooking lake Geneva. Ideally located on the left bank of the lake, in the heart of the central business and shopping districts and a short walk from the Jet d'eau and the old town, the hotel offers 111 beautifully appointed guest rooms and 16 luxurious suites. Completely renovated without compromising on comfort and exclusive design, each room offers the latest technology for today's business travellers and the best in amenities to make every stay unforgettable. ... more   less 
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Also Known As:
Swissotel Metropole Geneva Hotel Geneva
Swissotel Metropole Hotel Geneva
Geneva Swissotel Metropole Hotel

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