Just 5 minutes ride (free of traffic) from GVA airport, NH is a very nice hotel up to its 4 star standards. Staff at front desk a bit stiff, but at the end of the day you are in Geneva where people are not so warm hearted anyway. Room was quite spacious, with modern furniture and comfy bed. The only drawback was the AC system which was quite loud if you put it on maximum, which with -9 outside was the only option to get the room temperature to acceptable level. I lowered the power in order to sleep. Having read many reviews containing complaints about plane noise, must say that I didnt experience any noise on none of 2 nights I stayed at hotel. Would definitely stay again.

Spent one night here on 09/12/12. Check in was fast and trouble free. Had a late dinner in the restaurant which was plesent. A special mention to the waiter who was friendly and efficient and made us feel welcome.
Room was basic but comfortable however as previously mentioned noisy in the morning when the flights begin landing.

My main comlaint with this hotel was the two reception staff present the morning I checked out. While awaiting a friend i sat in the reception area on my computer. I inadvertently let my passport fall from my pocket onto the chair. I then proceeded to the airport where I realised I had lost my passport. I immediately retraced my steps and having checked everywhere else I concluded it could oly be in the hotel. I immediately called the hotel reception ad described to the receptionist where I had been sitting and asked her to look stressing that I was rushing for flight. She put me on hold and returned saying she had checked all over the reception area and found nothing but if she found it would send it to me. I called agai twice to ask her to double check and she proceeded to become surly on the phone

I then decided to get a taxi back to look for myself. Within 10 seconds of entering the reception area I had spotted the passport sitting in the same place it had fallen from my pocket. It was in no way concealed. It was sitting in plain sight in the chair. All i could conclude was that the reception staff had lied about looking for the passport because if they had they would have found it immediately. This would have saved me innumerable amounts of stress and anxiety but instead they lied.

I understand that it is my fault for losing the passport in the first instance however the terrible reception staff where worse than no help. If i hadn't of taken the chance to return to the hotel I would have missed my flight and been stuck in geneva.

I welcome comment from a member of staff from the hotel should they dispute this.

For the record I was resident in the hotel for 1night in room 408 on 09/12/12.

Was there for a 3 night business trip. Hotel is a hop from the airport with a free shuttle service. It's also a 10 min walk away from the tpg station ( public transport system that includes buses, trams and trolley buses covering literally all of the city). Breakfast buffet is nice, rooms have the basic stuff expected from a 4 star hotel- shower cabins need to be widened though!...also, the bathroom amenities aren't that great.

The major set-back are the beds.....terrible sleep quality....beds are 2 separate beds pushed together to form a king bed. Cool ! noooooooooo , they move! and I mean move every time you left your arm or leg ! mattresses are hard and pillows are very thin that I had to use 3.....to sum it.....worst sleeping quality I've ever encountered in a hotel ever!.

What made me like the whole experience despite the other drawbacks was the excellent service by the staff...they surpassed my expectations by far. They always did their utmost best to satisfy my demands up to the point that the reception lady had to fix the public reception printer by herself and made multiple runs back and forth to amend the problem. Their attitude was so friendly and welcoming and made my stay pleasurable at all times......I will definitely come back again when in Geneva just because of the friendly attitude of the staff there ( despite the low quality beds).

Overall, not a bad choice, good value and practical.....

Many of the other reviews capture the sense of the hotel accurately - the positives are a friendly team at reception and in the restaurant/bar and the hotel is close to the airport, well connected by travel links and offers a frequent shuttle bus free of charge. The reception is littered with upsell opportunities - better rooms, breakfast etc. Wifi was available in my room but only because it was close enough to reception to pick up on the public service and they offered a voucher to extend coverage beyond the free period at no charge. The room was Ok - frustrating to have to ask for an iron to prepare a shirt though. My main gripe was the lack of sound insulation when flights started to arrive into Geneva airport in the morning.

There was nothing really bad about the hotel but at the same time it isn't somewhere I plan to rush back to try again.