Spent one night here on 09/12/12. Check in was fast and trouble free. Had a late dinner in the restaurant which was plesent. A special mention to the waiter who was friendly and efficient and made us feel welcome.
Room was basic but comfortable however as previously mentioned noisy in the morning when the flights begin landing.

My main comlaint with this hotel was the two reception staff present the morning I checked out. While awaiting a friend i sat in the reception area on my computer. I inadvertently let my passport fall from my pocket onto the chair. I then proceeded to the airport where I realised I had lost my passport. I immediately retraced my steps and having checked everywhere else I concluded it could oly be in the hotel. I immediately called the hotel reception ad described to the receptionist where I had been sitting and asked her to look stressing that I was rushing for flight. She put me on hold and returned saying she had checked all over the reception area and found nothing but if she found it would send it to me. I called agai twice to ask her to double check and she proceeded to become surly on the phone

I then decided to get a taxi back to look for myself. Within 10 seconds of entering the reception area I had spotted the passport sitting in the same place it had fallen from my pocket. It was in no way concealed. It was sitting in plain sight in the chair. All i could conclude was that the reception staff had lied about looking for the passport because if they had they would have found it immediately. This would have saved me innumerable amounts of stress and anxiety but instead they lied.

I understand that it is my fault for losing the passport in the first instance however the terrible reception staff where worse than no help. If i hadn't of taken the chance to return to the hotel I would have missed my flight and been stuck in geneva.

I welcome comment from a member of staff from the hotel should they dispute this.

For the record I was resident in the hotel for 1night in room 408 on 09/12/12.

Was there for a 3 night business trip. Hotel is a hop from the airport with a free shuttle service. It's also a 10 min walk away from the tpg station ( public transport system that includes buses, trams and trolley buses covering literally all of the city). Breakfast buffet is nice, rooms have the basic stuff expected from a 4 star hotel- shower cabins need to be widened though!...also, the bathroom amenities aren't that great.

The major set-back are the beds.....terrible sleep quality....beds are 2 separate beds pushed together to form a king bed. Cool ! noooooooooo , they move! and I mean move every time you left your arm or leg ! mattresses are hard and pillows are very thin that I had to use 3.....to sum it.....worst sleeping quality I've ever encountered in a hotel ever!.

What made me like the whole experience despite the other drawbacks was the excellent service by the staff...they surpassed my expectations by far. They always did their utmost best to satisfy my demands up to the point that the reception lady had to fix the public reception printer by herself and made multiple runs back and forth to amend the problem. Their attitude was so friendly and welcoming and made my stay pleasurable at all times......I will definitely come back again when in Geneva just because of the friendly attitude of the staff there ( despite the low quality beds).

Overall, not a bad choice, good value and practical.....

Many of the other reviews capture the sense of the hotel accurately - the positives are a friendly team at reception and in the restaurant/bar and the hotel is close to the airport, well connected by travel links and offers a frequent shuttle bus free of charge. The reception is littered with upsell opportunities - better rooms, breakfast etc. Wifi was available in my room but only because it was close enough to reception to pick up on the public service and they offered a voucher to extend coverage beyond the free period at no charge. The room was Ok - frustrating to have to ask for an iron to prepare a shirt though. My main gripe was the lack of sound insulation when flights started to arrive into Geneva airport in the morning.

There was nothing really bad about the hotel but at the same time it isn't somewhere I plan to rush back to try again.

Stayed here for a few days on business, had a twin room which was very modern and spacious.
The bathroom was a fair size, following a few reviews on here I thought that it might be small but was just right.
If you like, you can have a housecoat from reception and also a handle to open the window in the room.
The hotel is a circle, with rooms either internal looking over the restaurant or external. If you like the airport, ask for a third floor room with views of the runway, or if you want quiet then stay on the 1st floor.
There is free wifi in the public areas which is fine, the bar and restaurant are downstairs and ok, but very expensive - a burger and chips was 32CHF and a beer about 9CHF.
Breakfast is a buffet, with some hot food but not the best sausage or bacon.
There is also a complimentary shuttle to the airport - about an 8 minute drive. This starts at 5am so should be ok for most flights