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Eden Hotel Geneva: Traveler Reviews

3.5 of 5
135 rue de Lausanne, Geneva 1202, Switzerland
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Eden Hotel Geneva
Ranked #30 of 105 hotels in Geneva
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99 reviews from our community

    Trip type
Traveler rating
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    44
    21
    4
    1
Date Rating
Surfers Paradise, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Enjoyable stay”
4 of 5 stars Reviewed January 11, 2013

Lovely staff who are very helpful. Okay breakfast. Small room and bathroom but all very clean with a great shower head. A nice walk through the Gardens and along the river to get to the city centre. Good internet connection with a fast service. Geneva free public transport card.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask DCB_on_tour about Eden Hotel Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“Hotel Eden”
3 of 5 stars Reviewed January 2, 2013

The hotel sits near a park and the lake and is a pleasant 20 min walk into town. The hotel had a nice setup in that two rooms came off of one hallway. We could lock our individual rooms or lock the hallway door and then have easy access to each other’s rooms. One room had a queen bed and the other was advertised as two twin beds, all beds just a little on the soft side. The room with two beds turned out to be two twins stuck together with no room to pull them apart. Each had its own bedding but it would have been better if there had been a little space between the beds.
The rooms were very clean with carpet on the floors. We ended up with smoking rooms, but didn’t notice any residual smoking odor, even in the bedding or curtains. The room had a trouser press, arm chair, desk with a chair, phone and free wi-fi if you have your own computer. There is a charge to use the computer in the lobby area. In the wardrobe were extra pillows, an umbrella you can borrow, or buy, and there was an extra comforter under the luggage rack, which was good because I found the room to be cool even with the radiator turned on. The comforter on the queen bed wasn’t quite big enough for two so we each had our own. That was warm enough.
The TV had several English channels and not all news channels; some had movies. Also, there was a stocked mini-fridge with a charge for all items used. In the hall outside the two rooms was one of those automatic air freshener sprays that went off periodically.
One bathroom had the typical European size shower the other room had a bathtub/shower. There were two towels per person and face cloths, lotion, soap and a hair dryer. In our bathroom there was a rack above the toilet to stash a cosmetic bag and a little room over the sink for a few things. The faucets were a bit stiff to operate in both bathrooms.
Breakfast was all cold items – three cereal choices, cold meats and cheese, yogurt, fresh fruit, bread, rolls, jams, Nutella, etc., and cold hard-boiled eggs. Hot eggs could be ordered for an extra charge.
We ate dinner at the restaurant a couple of times and had good meals and great service. We had great service from everyone in the hotel. They exchange money at the front desk and when we ordered in a meal from a local pizza place they paid for it and charged it to our room. Don’t know if there was a fee for that.
All in all, we enjoyed our stay but it was expensive. Our first night we paid almost $300 per room and the next two nights it was just under $200 per night.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask loving_midlife about Eden Hotel Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeoStadelmann, General Manager at Eden Hotel Geneva, responded to this review
January 16, 2013
Dear Guest
Thank you so much for your very detailed review and comments about your stay at the Hotel Eden. I am delighted to read that enjoyed you stay with us and I will certainly forward your compliments to my team. We will have a closer look at the faucets issue. As you mentioned, we offer free WIFI and hardwired Internet in the entire hotel; we only charge for the hardwired Internet in our business corner. I am glad you found our front-desk service convenient. We do not charge a fee for receiving pizzas or other deliveries from our local partners: we charge to the room only what is charged by the provider. As for the cost of our rooms, our pricing including free buffet breakfast is in line with our competitors in Geneva, and can vary according to occupancy rates. Unfortunately, the high Swiss Franc is making Geneva an expensive destination for many of our visitors.
Thank you again for having taken the time to post your comments. We look forward to your next stay with us.
Léo Stadelmann, General Manager
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Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Extremely helpful staff”
4 of 5 stars Reviewed December 28, 2012

This hotel was a 15 minute walk into the centre of Geneva, but it was a lovely walk along the lake and there is also a bus that takes you into the train station right near the hotel. The staff were extremely friendly and helpful, even preparing a take away breakfast for us at 4am when we left to catch our train. The room was fresh, clean, and comfortable, and the bathroom was freshly refurbished with a great shower. There were not many eating options close by, but there is room service that was of an excellent quality, and was also prompt and well priced. We would stay there again.

Room Tip: There are smoking and non-smoking floors.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask EmmaMary213 about Eden Hotel Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeoStadelmann, General Manager at Eden Hotel Geneva, responded to this review
January 16, 2013
Dear Guest
Many thanks for your comments. Our team here were particularly pleased to read about the ‘superb service’ and ‘friendly staff’, as we all strive to provide our guests with genuine hospitality and high quality of service.
Thank you once again and we all look forward to welcoming you back again soon.
Yours sincerely
Léo Stadelmann, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good for the price”
4 of 5 stars Reviewed November 6, 2012

We stayed 4 nights in this hotel. The location is ok; 15 minute walk to UN entrance. The bus stops are nearby so the access to downtown is pretty easy. There is a supermarket (Coop) from one stop on Tram 15 if you want to get some groceries. It was about 20+ minutes walking from the hotel. The room is not too small, but old. Cleanliness was ok; however, our room had a bit of old smell to it. The hotel comes with free breakfast. As expensive as everything is in Geneva, this was a bargain. Overall, it was a pleasant stay for what we paid for.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask LVdogs about Eden Hotel Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vantaa
1 review
“Highly recommended”
5 of 5 stars Reviewed November 1, 2012 via mobile

Highly recommended. Friendly staff, good breakfast, clean and spacious rooms, free wifi. Nothing to complain. A bit out of the town center but perfect location for visiting the UN. A nice view of the lake at least from the 6th floor.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask juupe about Eden Hotel Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Hotel Geneva

Also Known As:
Geneva Eden Hotel
Address: 135 rue de Lausanne, Geneva 1202, Switzerland
Phone Number:
Region: Switzerland > Geneva
Amenities:
Business Center Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service
Hotel Style:
#27 Business Hotels in Geneva
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Facing one of Geneva's most beautiful parks, the Hotel is situated a few steps from Lake Geneva, close to the city centre, the botanical garden and all the international organizations. With its cozy atmosphere, friendly staff and ideal location, it is definitely the destination for business as well as leisure trips. Every room is soundproofed, air-conditioned and equipped with the latest technology. Free WiFi and Free Buffet-Breakfast. The decoration is elegant and subtle, in harmony with the quiet atmosphere and intimate character of the hotel. Rooms with communicating doors are available on request for families. ... more   less 
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Eden Hotel Geneva
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