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“Aging, Overpriced” 3 of 5 stars
Review of Hotel De La Paix

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Hotel De La Paix
5.0 of 5 Hotel   |   11 Quai du Mont-Blanc, Geneva 1211, Switzerland   |  
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Hotel amenities
Ranked #12 of 105 hotels in Geneva
Whistler, Canada
Top Contributor
242 reviews 242 reviews
48 hotel reviews
Reviews in 53 cities Reviews in 53 cities
187 helpful votes 187 helpful votes
“Aging, Overpriced”
3 of 5 stars Reviewed November 16, 2012

One expects hotel prices in Geneva to be bloated, but then one hopes to get some value. For the amount of money that I paid for my lakeview room here, I don't feel I got it.
The room was spacious enough, but just not especially nice. The floor structure was wood, possibly the original wood from when the hotel was first built, so that it creaked in several areas. Conscious that I might bother the guest below, I had to make a conscious effort to step very softly. But the guest above me was not as thoughtful, so I constantly heard footfalls and creaking joists from above.
The selection of TV channels was extremely limited, just a few financial-news stations, no Discovery, no History, no MTV, no HBO or comparable, no major US networks.
The bathroom was updated and modern, but the shower door was badly assembled, and no matter how careful I was, it leaked. The soap tray in the shower was visibly rusty.
The air conditioning and heating system was of the kind found in many lesser, older, hotels, i.e., you cannot choose to cool or heat your room individually, and if the main building system is off (as it was during my mid October stay), then you simply have neither cooling nor heating. Since Geneva was unseasonably warm, my room was stifling. But when I opened the window, all the street noise (this is a very busy road at all hours) came in. For what they charge, this hotel should have updated its AC system long ago.
The breakfast was standard-issue Swiss buffet - nothing to fault, but nothing very exciting. The venue (their Michelin-starred restaurant at night) was dark and gloomy. I have no objection to paying over 30 SwFr for a hotel breakfast, but, again, this hotel didn't deliver a product that merited the price.
The bottom line is that for someone wanting to spend what the de la Paix charges, there may be better choices in Geneva.

  • Stayed October 2012, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldelaPaix1211, Directeur général at Hotel De La Paix, responded to this review, November 20, 2012
Dear Guest,

Thank you for having taken the time to give us your feedback.

In my position of General Manager I feel very concerned about the experience of our guests and I am sorry to read that you didn't like our hotel style and that your last stay didn't meet your expectations.

With pleasure I stay at your disposal should you nevertheless give us another opportunity to please you.

Kind regards,

Hélène Lang-Lauper
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Colorado Springs, CO
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 4, 2012

Hotel De La Paix is a true boutique hotel. I learned while there that it is the oldest hotel in Geneva. Our Junior Suite was on the 4th floor facing Lake Geneva. French doors led to a balcony which provided spectacular views of the annual festival grand finale' fireworks. I had heard that Geneva's annual festival fireworks are one of the top three displays in the world. I don't know what #1 & 2 are, but this hour long continuous display sinc'd to music was 'bring you to your knees" breath taking. Side note...the balconies are tiny...the depth of a chair so it's a tight squeeze. Our suite's bathroom was lovely with a huge soaking tub. I don't typically take baths in hotels because I'm a germ-a-phobe but I took two while staying at Del La Paix. The bath was spotless. The in-room Nepresso was perfect for this coffe snob! The espresso pods offered light, medium and dark espresso as well as hot chocolate and tea. Although our room wasn't overly high priced...avg. nightly of $180 for peak festival weekend, the hotel Nobel bar and restaurant is outrageously high priced. The attention and service here are the best but you pay $20 for a beer...lol. Room service fries...$20! The top rated Vertig O restaurant was closed during August which was a huge disappointment. I've heard it's a must even though you'll shell out the big bucks. Would absolutely stay here again!!!

Room Tip: There are only 6 floors. Ask for 4 th floor or higher to see past the boulevard trees for lake view...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCMC
Top Contributor
87 reviews 87 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 1, 2012

On walking (15 minutes) distance form the station. You are received as it should be, get free wifi and adapter without paying € 25. They gave a large room with lake view with Nespresso and thee making facility. Breakfast was organized as it should be, excellent thee, espresso and service.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 28, 2012

When one enters the lobby of the Hotel de la Paix, an 1880s structure overlooking the lake, the sight is impressive: a six-story high lobby with a grand staircase and a giant chandelier. Too bad one had to shlep his heavy luggage up six steps to get to the lobby because it is not level with the street, and there is neither a ramp nor doorman to eliminate the need for such a carry.

So it is with the de la Paix, a quirky old building. I found most of the quirks charming, but there were a few irritating aspects. Take my room -- one of the less expensive ones at the back of the hotel. Nevertheless, it has a pleasant view of a park. The room itself is reminiscent of the type well-heeled Americans frequent in Europe in movie comedies: high ceilings, dark furnishings, a chandelier over the bed, and tapestries on the wall. The room is comfortable, tasteful, and perhaps the quietest I've ever had in a hotel in an urban center. Yet there is no chest and no drawers in which one can hang clothes -- only a shelf in a small closet, and that shelf is dominated by the room safe. Rooms are well-configured for working, and wi-fi is free and reliable.

The hotel staff was a big plus: accommodating, helpful, and much friendlier than usual for Geneva. I've stayed in nine different properties in Geneva over the years; this was the first one where staff members would regularly greet me when I entered. That's not unusual in a top American hotel, but in Geneva such treatment is usually reserved for much bigger spenders than me.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldelaPaix1211, Directeur général at Hotel De La Paix, responded to this review, October 30, 2012
Dear Guest,

Thank you for taking the time to leave a comment on Trip Advisor.
We are pleased to read that you appreciated your stay with us and regret that the doorman just wasn’t there at the time of your arrival to help you with your luggage.
Be assured that customer service is our highest priority!

Warmest regards,

Hélène Lang-Lauper
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Top Contributor
174 reviews 174 reviews
174 hotel reviews
Reviews in 54 cities Reviews in 54 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed October 25, 2012

Another great stay at Hotel de la Paix in Geneva. The location is superb. The staff is professional, attentive, helpful and recalls your name. The rooms and bathrooms are large and extremely comfortable. The bar during the day has great views of the lake and during the evening is very intimate. Hotel de la Paix, while expensive, represents much better value than many of the other hotels in Geneva. I was last there three years ago with my son, age 10 at the time, and he definitely wanted to stay at Hotel de la Paix again. Hotel de la Paix did not disappoint!

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 7, 2012

Wanted a 5 star experience with a lakeview. This hotel is really a 4 star and over priced at over 500 CHF per night. The location is outstanding. On the lake with incredible shopping and Old Town within walking distance. Close to the tram to the United Nations. I was disappointed that the hotel was not more elegant. It is a wonderful hotel with a great staff. Both Chiek and Baxter were extremely helpful and exceeded my expectations. The lakeview room was larger than most European hotels. The beds were comfortable, great shower with plently of pressure and hot water. The lakeview room balcony with the lake and the Jet D'eau outside your doors was the greatest experience. The Breakfast staff told me that breakfast was included so I eat there both days. Had to pay 199 CHF for 5 breakfasts that were not worth the cost.

Room Tip: Definitely want a lakeview room. That is why you pay the price to stay here.
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldelaPaix1211, Directeur général at Hotel De La Paix, responded to this review, October 9, 2012
Dear Guest,

Thank you for your feedback. You can be sure that we strive to offer the best service possible to our guests. I was thrilled to read about your experience and pleased that the room and the staff met your expectations.

We are looking forward to welcoming you again at the Hôtel de la Paix in Geneva.

Kind regards,

Hélène Lang-Lauper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2012

I go to this hotel 4-5 times a year for business and always get an excellent service. Staff is consistently trying to anticipate the needs of its guests. Location is also excellent, close to station, lake and shops. Yes on the expensive side but so much worth it. I would recommend the hotel without any doubts!

Room Tip: Try to get a room in the new wing
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel De La Paix

Also Known As:
De La Paix Geneva
De La Paix Hotel
Address: 11 Quai du Mont-Blanc, Geneva 1211, Switzerland
Phone Number:
Location: Switzerland > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#3 Romantic Hotel in Geneva
#11 Business Hotel in Geneva
#11 Family Hotel in Geneva
#12 Luxury Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel De La Paix 5*
Official Description (provided by the hotel):
Hotel de la Paix is located on Quai du Mont-Blanc, one of Geneva’s most prestigious addresses. It is but a few minutes’ walk from central Geneva’s main points of interest, including the Grande Rue, Saint-Pierre Cathedral and the Old Town. Hotel de la Paix offers 40 rooms with lake and garden view, a cosy bar, the Nobel and a gourmet restaurant, the Vertig'O. ... more   less 
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