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“Good value for Geneva” 4 of 5 stars
Review of NH Rex

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NH Rex
4.0 of 5 Hotel   |   Avenue Wendt 42-44 | Grottes-Saint-Gervais, Geneva 1203, Switzerland   |  
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Ranked #45 of 105 Hotels in Geneva
Charlotte, North Carolina
Top Contributor
75 reviews 75 reviews
18 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
“Good value for Geneva”
4 of 5 stars Reviewed September 20, 2011

Finding a good value hotel in Geneva is a challenge. We had stayed at other NH properties in Spain and the price for the Rex was moderate for Switzerland.. Location is between airport and downtown but the hotel provided free transportation vouchers and we took the tram downtown (10 minutes). The rooms were small but clean . There were restaurants in the vicinity. They had air conditioning but efficiency was marginal. Free internet was provided in lobby.

Room Tip: room away from front street preferable.
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  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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300 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Montreal
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 12, 2011

Stayed for a couple days at the end of a business trip and I have to admit this hotel was terrible even for a short stay. The rooms were tinny which is typical of European hotels but if you get lucky enough to stay on the top floor rooms then you have to bend down and walk around the room or you may hit your head on the ceiling as you are basically staying in the attic. The rooms smelled like wet wood and the elevator could barely fit one person with the luggage. The bathroom was completely renovated and very clean. The free parking is very convenient but hard to get to since you have to ask for a key at the front desk every time you get back to the hotel and return it once you park the car. I have never stayed in any other hotels in Geneva but compared to other European cities I find it hard to believe that this hotel was rated with 4 stars.

  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 4, 2011

The hotel is equally distant from Airport and city center / lake .... good breakfast & good service ..... no hotel restaurants and also internet is costly & slow ..... good restaurants/pub in the walking distance .....

Room Tip: Ask for double rooms with attached balcony
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  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 23, 2011

I booked the hotel via Lastminute.com under their "Top Secret" Hotel promotion. The description listed the following as attractions;

* reformation monument
* red cross international museum
* art and history museum
* pont du mont-blanc bridge
* bourg-de-four square
* petit palais muséum

I was travelling to meet an investor for lunch on the Friday at Jardin Anglais by the Pont du Mont-Blanc bridge and to attend a friend's wedding at the Parc des Eaux-Vives on the Saturday. The above attractions, with the exception of the Red Cross museum, are all within a very small radius and the description was indicative of a hotel south of the river near to the Bourg-de-Four Square. This is exactly where I wanted to stay.

However, on booking, it was revealed that the hotel was the Hotel NH Rex. North of the river, quite far from where I wanted to be and completely at odds as to the description. I rang Lastminute.com to explain my predicament and they arranged a conference call with a member of staff at the Hotel to see if we could arrange a cancellation (I believe he was a concierge but I am not certain). The member of staff was quick to point out that it is a great hotel and lots of important people stay there - of that I have no doubt! I have driven past it many times and had I wished to stay north of the river I would be very happy with the reservation. But, I do not want to stay north of the river.

I pointed out that all of the attractions listed were 2Km away and I had booked the hotel under misleading information. The response I got was hideous. I have never been so insulted and outraged when dealing with a customer service representative. The person on the end of the phone told me all the attractions were within 2Km, after which I provided the distances from the hotel to the attractions and pointed out that 2Km is a good 20 minute walk and to get the wedding on the saturday would be a longer walk and inconvenience. His response was "Everything is a five minute walk away. Any normal person can walk 2Km in 5 minutes." His tone was despicable as he sneered and emphasised the word "normal".

Even the customer representative from Lastminute.com was shocked by the reaction, made worse by the hotel representative concluding with "I do not have time for this, good bye" and hanging up!

The representative was rude and wrong. The attractions are not a 5 minute walk away and on a separate note I would be happy if I ran 2Km in 5 minutes!

Lastminute.com's customer service representative, has tried to get us a refund for the booking, she has emailed and called the hotel to get little to no response (no email response and one further phone call where the representative (the same person as on the conference call) refused to get the manager to speak to her.

Quite simply, we feel we have made a booking as a result of misleading fraudulent description, I personally have been insulted and we felt we deserved a refund, as did the lastminute.com representative.

Incase you were wondering as to the distances from the attractions;
* reformation monument – 2.3Km (25 – 30 minute walk)
* red cross international museum – 1.9Km (20 minute walk… in completely the other direction!)
* art and history museum – 2.8Km (35 minute walk min)
* pont du mont-blanc bridge – Jardin D-Anglais side 2.2Km (25 minute walk)
* bourg-de-four square – closest 2.5Km (30 minute walk – I'd normaly consider it slightly south around 2.7-2.8Km away)
* petit palais muséum – 2.8Km (35 minute walk)

A horrible experience stemming from a misleading promotion and a disgraceful display from the staff. I will steer clear of the hotel at any given opportunity if this is the way they see fit to treat their guests and would recommend others to do the same.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 2, 2011

Just got back from 4 night stay with wife and 20 month old toddler. The room was large with enough space to relax in the evening with baby sleeping in cot. Friendly staff and close to public transport links. The only downside was the approximatley ten steps that I had to carry the push chair up and down in order to get from street level to the entrance.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 6, 2011

This hotel is a nice european hotel. The bathrooms have been redone and the front desk staff are great. The neighborhood has a lot of restaurants and bakeries. It's 2 blocks from the tram and has great access to any part of town. The wireless signal was strong and never dropped.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mystic, Connecticut
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 5, 2011

Hotel is falling into disrepair, room was of good size but wallpaper was peeling off the wall. Bed had a sign on it "specially prepared for your comfort' or something like that - reality was a firm bed with stiff scratchy sheets and a very small flat pillow. Location was in the the middle of nowhere as far as we could tell. Hotel staff gave my husband incorrect directions to a museum and another staffer gave my colleague bad directions to another venue. THey don't seem to know their city very well. All in all I would look for a different hotel. They offer you breakfast, at an absolutely outrageous price - go get a croissant around the corner.

  • Stayed January 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Rex

Address: Avenue Wendt 42-44 | Grottes-Saint-Gervais, Geneva 1203, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites
Hotel Style:
#4 Best Value Hotel in Geneva
#28 Luxury Hotel in Geneva
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NH Rex 4*
Number of rooms: 70
Official Description (provided by the hotel):
Located in a peaceful, quaint neighborhood near Geneva's bustling business center, the NH Rex combines the charm of 19th century France with sophisticated, modern conveniences. ... more   less 
Reservation Options:
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Also Known As:
Nh Rex Geneva
Nh Rex Hotel Geneva

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