We booked a room which cost £220.00 a night and had written confirmation of this.
When we arrived on 19 January 2013 and checked in at 5 minutes before midnight, we were told by a very rude duty manager that the hotel was fully booked due to Geneva airport claiming all the rooms for passengers on delayed flights. We were told that he would 'do us a favour' and have a room cleaned for us if we waited 30 to 40 minutes. We waited 1 and a half hours to get our room and finally got into the room at twenty minutes to two in the morning! We left the room 5 hours later to catch our flight.
In addition, we were given a single quilt on a double bed and we have photographs to prove it!
The duty manager was not helpful at all and was quite keen to let us know what a big favour he was doing us EVEN THOUGH IT WAS THE HOTEL'S MISTAKE IN THE FIRST PLACE!

I booked a superior room but the room is really quite small so I am not sure what is a standard room. Location is great if your activities are in the airport area. If not you can take bus number 5 to city centre. Staff at the hotel are not very service orientated and asking the same question to different people you may get different answers too. Like shuttle service is every 15 mins but reception said 30 mins. Gym opens at 6 am but concierge said 6.30 am.

We stayed here as a client was paying and it was close to the airport for our business flight the next morning. Rooms were comfortable, good beds, very quiet so got a good night's sleep.
If you want service with a smile, however, this is not the place to come. Swiss customer service can be a bit adrift sometimes and that's true of the Starling hotel.
The hotel restaurant charged 44 chf for six pieces of ravioli pasta as a main course. We complained and an extra plate of calamari was brought for no extra charge - the waiter admitted there were often complaints. It just felt like a total rip-off and was disappointing.
The worst thing was the early morning shuttle. We needed a 0510 bus and there was a bus there but we were refused entry, being told it was for airline staff only - yet it was a Starling branded bus. We then had to wait almost 15 minutes outside for another bus. The staff at the hotel desk really could not have cared less. Having stayed at very cheap hotels at Geneva airport when I'm paying the bill, I know they offer a better service and so I would not come back to the Starling again.

A perfect venue, close to the airport. Relaxing in the pool, jacuzzi, sauna until just before take-off. Hotel let us stay until way past the regular check-out time.

Very good overnight just before a long journey. Staff was friendly and helpful, beds and bathrooms, linen, towels pristine. great finishes