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“Top!” 5 of 5 stars
Review of Grand Hotel Kempinski Geneva

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Grand Hotel Kempinski Geneva
5.0 of 5 Hotel   |   19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)   |  
Hotel amenities
Ranked #24 of 106 Hotels in Geneva
Certificate of Excellence 2014
minsk
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Top!”
5 of 5 stars Reviewed 1 week ago

Friendly staff and good service quality-is there anything else you need in your trip? Kempinski keeps the same standards it used to have years ago which is good. Every time I go back it feels like home where everybody is happy to see you again ;)

Stayed April 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 1 week ago
Dear Guest,

Thank you very much for taking the time to post a review on TripAdvisor following your recent stay with us.

We are delighted to learn that you particularly appreciated our friendly staff and high standards of service. We are very sensitive to your comments, and can’t tell you how happy it makes us that you feel right at home with us.

We look forward to welcoming you back on your next trip to.

Yours sincerely,
Thierry Lavalley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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Harare, Zimbabwe
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was booked on a corporate rate but last minute rates were possibly cheaper.
Room only available at 2 pm so had to sit around after arriving on an early intercontinental flight.
Generally very comfortable with great room amenities and fantastic housekeeping.
If anything would state that bathrooms generated lots of noise as could hear the neighbour coughing in the early hours of the morning.
Restaurants and bars have good offerings in line with geneva pricing.
Substantial other restaurants behind the hotel and along the waterfront.
Nice to walk along Lake in good weather.

Stayed April 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 1 week ago
Dear Guest,

We value your feedback and are pleased to hear that you particularly appreciated our comfortable rooms, great amenities, fantastic housekeeping service, unbeatable location and various restaurants and bar.

As for your remark concerning the noise pollution in the bathroom, we apologize for the undue inconvenience. Needless to say that your observations will be brainstormed with my Operational Department Heads and appropriate actions will be taken.

I hope to have the occasion of welcoming you back to Geneva in the not too distant future.

Yours sincerely,
Thierry Lavalley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
61 reviews 61 reviews
61 hotel reviews
Reviews in 34 cities Reviews in 34 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 13 nights in November, Nice location by the lake and a little away from the city centre. Nice to take a boat next to the hotel that get me right in the city centre. I was staying in a nice room looking towards the inner courtyard, perhaps the rooms facing the lake would be nicer (and more expensive). The breakfast was excellent with wonderful view. Temperature in the room was a little cool, Bath was rather high to climb in and pretty slippery. Wifi connection was good but needed to change the passwords once every few days.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 2 weeks ago
Dear Guest,

First of all I would like to thank you for taking the time to share your comments on Tripadvisor regarding your stay at the Grand Hotel Kempinski Geneva last November.

We appreciate your kind remarks and are delighted to hear your overall experience at our hotel was positive.
We are pleased that you enjoyed our unbeatable location and view, comfortable rooms and great breakfast. Most important for us is the guest experience, rest assured that I will share your kind comments with my team.

Regarding the temperature in the room and the bath wwe have taken a note of your comments and will discuss them with the respective department.

We hope to have the pleasure of seeing you again soon at Grand Hotel Kempinski Geneva.

Yours Sincerely,
Thierry Lavalley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We'd never been to Geneva and just booked this on line. Hotel was brilliant. Pool area was fantastic as was lounge and restaurant. Beautiful view of lake and mountains. Staff were excellent. Service was brilliant. Thierry in the restaurant deserves a special mention as he went out of his way to be friendly and helpful. Did a bus tour, went on Lake. Would return to do various day trips that are on offer.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 2 weeks ago
Dear Guest,

How delightful it is to read your comment! Thank you very much for taking the time to publish this review on Tripadvisor.

The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is no greater reward than your kind words.

We hope to have the pleasure of seeing you again soon.


Yours sincerely,
Thierry Lavalley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The chocolate. The tea with the wake up call. The bed. The small balcony. The staff at every point.

Each one on its own were not amazing but the sum of them makes this hotel amazing.

And the boat outside the hotel to the other side of the lake to the office made my morning.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 2 weeks ago
Dear Guest,

It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us.

I could not be more pleased to read that you found our Hotel “amazing”. We are delighted to learn that you particularly appreciated the wake-up call with the tea, the chocolate and our conformable bed. Most important for us is the overall guest experience, rest assured that we will share your kind comments with the departments concerned.

We hope to have the occasion of welcoming you back to Geneva in the not too distant future.

Yours sincerely,
Thierry Lavalley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I think it's the best view in Geneva, just in front of the fountain in lake Geneva. Receptionists and concierge are so friendly and professional, breakfast and room service food is really good. Wanted To go to the spa for 3 days consecutively but it was fully booked... Finally The lady there managed to squeeze me in on my last day which i was sooo grateful for. The spa is definitely worth going to I recommend the grand Hotel Kempinski to anyone planning to visit Geneva.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 2 weeks ago
Dear Guest,

It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your last stay with us .

I couldn’t be more pleased to read that you found our staff “friendly and professional” and also that you particularly appreciated our unbeatable location, nice breakfast and enjoyed our Spa by resense. Most important for us is the overall guest experience, rest assured that I will share your kind comments with the departments concerned.

I hope to have the occasion of welcoming you back to Geneva in the not too distant future.

Yours sincerely,
Thierry Lavalley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potomac, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 weeks ago

The staff is very friendly and ready to help! room was nice but I did not find the bed very comfortable and the cover less as expected. I am used to soft cushy beds you can sink in with covers so large and fluffy you get lost in. The bathroom was good but I hated the fact that hairdryer was attached to this long thing and I had to bend to dry my hair. I gues by paying $600 a night hotel management is suspicious of its guests stealing a $20.0 hair dryer!!!

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review, 4 weeks ago
Dear Guest,

It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us.

I could not be more pleased to read that you found the staff not only “very friendly”, but also “helpful”. We are delighted to learn that you particulary appreciated the rooms and our unbeatable location. Most important for us is the overall guestexperience, rest assured that we will share your kind comments with the departments concerned.

As for your remark concerning the hair dryer, this will brainstormed with my Operational Department Heads and appropriate actions will be taken.

We hope to have the occasion of welcoming you back to Geneva.

With Best Regards,
Thierry Lavalley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 106 Hotels in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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