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“What a view” 5 of 5 stars
Review of Grand Hotel Kempinski Geneva

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Grand Hotel Kempinski Geneva
5.0 of 5 Hotel   |   19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)   |  
Hotel amenities
Ranked #24 of 106 Hotels in Geneva
Certificate of Excellence 2014
Mumbai
Top Contributor
64 reviews 64 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
“What a view”
5 of 5 stars Reviewed October 13, 2013 via mobile

Chose this hotel for the location for a one day business trip, and I was not disappointed. Near central district at walkable distance to many attractions and shopping close by.
Very nice view of the fountain from the restaurant. It has a great decor.
Was given an upgrade to the suite, and the room was outstanding, spacious and full of luxury. The beds were comfortable. Morning breakfast buffet was very decent. Food and drinks are expensive.

Stayed May 2013, traveled on business
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531 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Geneva, Switzerland
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 13, 2013

The Kempinski hotel in Geneva is very luxurious a foyer with a long modern fire makes you want to sit there all day with tea on a chilly day. The staff are very efficient and helpful. We had a superior room on floor 5 overlooking the lake, a wow factor as we had an ever changing tableau before us, beautiful, and a bed two metres wide. We ate at the restaurant on Floor Two, Vivo. It was a very pleasant setting but the food was not as 5 star as the hotel. The service was fine, just the content a little disappointing for the price, with only 4 desserts to choose from. The spa and pool are brilliant, the water 25 degs and you can get down to the pool in your bath robe without walking through public areas. Across the road, lake Geneva, what more could one wish for.

Room Tip: A room with the view is worth the bit of noise from the street. No matter the weather or time of day...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
Top Contributor
62 reviews 62 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 9, 2013

From the welcome and personal service we got here on check-in, thank you Valerie!, to the quality of the room, the view, the central location, the lakeside location, I couldn't really fault this place. I'm not likely to be back in Geneva any time soon, but would have no hesitation in recommending this place.

Room Tip: Pay a little extra for the lake view or partial lake view.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 26, 2013

The hotel is very well located, all major attractions are within walking distance. Very nice view of the fountain from the restaurant. It has a great decor. The beds were comfortable. Morning breakfast buffet was very decent. Food and drinks are quite expensive, understandable considering it's switzerland!

However, there were no toys for our daughter ( kids are provided welcome toys, as claimed by the hotel). First baby cot which was provided to us was broken, when we asked for replacement the attendant told us that this is the last cot available. However, when we called up reception, magically another unbroken cot appeared :-)

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 23, 2013

This hotel was just perfect. I know you have the Four Seasons and the Pr Wilson, but they are classy and with a cigary smell (what you would expect in good old Geneva). The Kempinski offers the opposite: trendy, stylish, modern big rooms. Have breakfast on the terrace while watching the lake Geneva fountain going. Go to the Java Club clubbing, which is just outside of the basement exit. You'll roll back in your bed in 3 minutes. The rooms can be huge, once I had the standard business but last time a business suite, where you have an extra room to work and do meetings. Geneva on a clear summer day is perfect and this hotel fits right in.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC, District of Columbia
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 15, 2013

Booked rom 4 months in advanced for 6 rooms. They gave us the worst rooms. No heater. Cracks in the sink in the bathroom. Mold all over the bath tub. Hair dryer from the 1970s in a Holiday Inn. Called several times to ask for a heater. They brought one all dusty and it was not working at all. After complaining several hours at 1: am (i have arrived at 9 pm), they changed my room. The other room does not have a desk lamp. I requested one since I had to work. They brought me one with a bulb. The same as people used in a shanty town. I will not recommend this hotel at all. Even in a developing country a one star is better than this hotel. My other colleague has to go to the sauna to take a shower since she stayed in the room with the dirty bathtub. The price is for a five star. The quality of the room and the breakfast not even for a one star. There are better hotels in Geneva a cheaper price that have better rooms.

Room Tip: Please do not go to this hotel. Terrible rooms And do not allow to give you room for the Airlines Cr...
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  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 12, 2013

Excellent quality accommodation. Sheets must be 1200 count...very comfortable. Breakfast a little stuffy, but excellent choices. Views magnificent. Best delight was coffee shop/bar/reception/ area on 2nd floor (1eme etage) with decadent sweets and a view of the jet d'eau. Of many choices of accommodation along the north bank of lac Leman, this hotel has maintained its high standards and maybe taken them to its head. I thought some staff were a bit too impatient with guests during normal procedures...check in, for example, during busy times was a bit tedious.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 106 Hotels in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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