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“Keeps getting better!” 5 of 5 stars
Review of Grand Hotel Kempinski Geneva

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Grand Hotel Kempinski Geneva
5.0 of 5 Hotel   |   19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva) (Mont-Blanc)   |  
Hotel amenities
Ranked #22 of 103 hotels in Geneva
Singapore, Singapore
Top Contributor
63 reviews 63 reviews
51 hotel reviews
Reviews in 49 cities Reviews in 49 cities
47 helpful votes 47 helpful votes
“Keeps getting better!”
5 of 5 stars Reviewed March 16, 2013

After spending 6 terrible nights at Les Suites Nevada, we made a very smart choice by heading down to Geneva and spent a night with Grand Hotel Kempinski. The moment taxi dropped us at their entrance, someone came up and help us with our luggage. Another person swiftly show us to the checked in counter. We booked the cheapest room yet the room is spacious! Lots of English TV channels (difficult to find in Europe hotels).

Gym is a heaven with lots of new machines and rooms for workout. Swimming pool is great! Love the length and width.
Breakfast spread is the best I came across after spending 12 nights in 3 different hotels in this trip. All the breakfast staffs are amazingly fast, efficient yet maintain poised and polite.

Location is also good. Whether you want to stroll at the lake or shopping. All within minutes of walking.

I would certainly stay here again if I'm in Geneva.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, March 28, 2013
Dear Madam, Sir,

Thank you for taking a moment to comment on your experience at the Grand Hotel Kempinski Geneva. We are delighted you enjoyed our facilities and service. We work hard to provide the best to our esteemed clientele and are pleased with the positive responses.

We hope to welcome you back very soon.

With Kindest Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 15, 2013

Depending on what you like in a hotel, the Kempinkski may be for you. Personally, being an American, I like modern hotels. European, old-style is quite beautiful, but I do prefer a shower with doors or a curtain as opposed to just a glass sheild thing. I was there for business and being a large hotel and conference centre, amenities are good. The food at all the restaurants were excellent and there are always people at the bars. Probably wouldn't take my family there because it really seems like a business hotel. Overall, every time I go to Geneva (which is like twice a month for work) my preference is always there. Weird though - the rates are sometimes really cheap or double despite conferences and events at the time.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spain
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 15, 2013

Nice and modern hotel. Ideal for business trips. Service is kind and efficient and room services works fine.
The swiming pool is nice, big enough and with all facilities, however, the water was a little bit cold altough it probably was due to the fact that it was snowing and it has a crystal roof (by the way, amazing experience to be swiming while you watch snowing over your head).
Regarding location, it's alittle further away from the city centre than other hotels, but with Geneva's size, it really implies less than 5 minutes difference. Besides, there's a pier just in front og the hotel where you take different boats that take you to the other side of the lake in 5 minutes.

Room Tip: Rooms on floor 8 are individual and smaller.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, March 28, 2013
Dear Madam, Sir,

Thank you for taking a moment to comment on your stay at the Grand Hotel Kempinski Geneva. We are glad you enjoyed our facilities and service. We work hard to offer our guests a unique experience and are overjoyed with the positive responses. Most of Geneva’s 5 Star hotels are situated in the same area for it not only is near the main shopping street but is also very accessible from main points such as; the train station or the airport. We hope you benefited from these advantages as well.

We hope to welcome you back very soon.

With Kindest Regards,
Thierry Lavalley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
126 reviews 126 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed March 14, 2013 via mobile

I have stayed here before and generally like the Kempinski range / brand. The location is very good, lovely service, nice rooms, etc. hard to fault the place.

However the neighbouring President Wilson is simply better in every way way and pretty much the same price point.

If you chose the Kempinski, request a room that looks out towards the lake instead of looking over the interior courtyard.

The gym is good. The breakfast room nice enough. The lobby is not a welcoming place where one would chose to linger. The hotel rooms are modern minimalist and well kitted out with modern technology. Wifi is free. All in all, perfectly good but hard to compare to the President Wilson.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, March 28, 2013
Dear Madam, Sir,

Thank you for commenting on your stay with us at the Grand Hotel Kempinski Geneva. We are pleased you enjoyed our service and facilities. Thank you for recommending our lake view rooms, as you correctly say the view is simply spectacular.

Looking forward to welcoming you back soon!

With Kindest Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
66 reviews 66 reviews
52 hotel reviews
Reviews in 44 cities Reviews in 44 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 11, 2013

I agree wholeheartedly with other contributors, this is 5 star bliss. It has everything you would need for a business trip - comfortable rooms, good internet connection, fantastic buffet breakfast etc etc. And those georgeous views of the lake....Food (particularly breakfast) is on the expensive side, but this is Geneva. The BEST aspect is the service. The staff are very friendly and helpful which is refreshing for this type of hotel in Europe!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, March 28, 2013
Dear Madam, Sir,

Thank you for taking the time to comment on your stay at the Grand Hotel Kempinski Geneva. We are thrilled to receive such positive responses from our esteemed clientele. We work hard to provide the best service you deserve. Your remarks are constructive and will help us build a more solid foundation on which to serve our guests.

We hope to welcome you back very soon.

With Kindest Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
102 reviews 102 reviews
60 hotel reviews
Reviews in 63 cities Reviews in 63 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 3, 2013

Very courteous staff. Excellent breakfast. Great business facilities. Stayed here for a meeting last week for 2 nights. Overall, would recommend it.

Location was only around 15 mins from the airport. Nice rooms. The mini bar is somehow monitored. I was intrigued by a box which turned to be a Swiss Army knife, and was charged but they happily took it off the bill.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, March 5, 2013
Dear Madam, Sir,

Thank you for taking a moment to post a comment on your stay with us at the Grand Hotel Kempinski Geneva. We apologize for the small inconveniences concerning the mini bar. All the same, we are delighted you enjoyed our service, breakfast and facilities tailored for our business clientele.

We hope to welcome you back very soon.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckingham
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 25, 2013

Immaculate hotel, foyer, entertainment areas and rooms, friendly and helpful service, great pool and spa, blissfully comfortable beds, perfect insulation for undisturbed sleep, right on the lake, everything you could want. Food and drink very expensive, but quality and service absolutely above reproach!

Room Tip: Our room was great, I doubt there is a bad room in this luxury hotel!
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva > Mont-Blanc
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 103 hotels in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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