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Grand Hotel Kempinski Geneva: Traveler Reviews

5.0 of 5
19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Hotel amenities
Grand Hotel Kempinski Geneva
Ranked #22 of 105 hotels in Geneva
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290 reviews from our community

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Traveler rating
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London, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Modern, cool and alwaus busy”
4 of 5 stars Reviewed March 15, 2013

Depending on what you like in a hotel, the Kempinkski may be for you. Personally, being an American, I like modern hotels. European, old-style is quite beautiful, but I do prefer a shower with doors or a curtain as opposed to just a glass sheild thing. I was there for business and being a large hotel and conference centre, amenities are good. The food at all the restaurants were excellent and there are always people at the bars. Probably wouldn't take my family there because it really seems like a business hotel. Overall, every time I go to Geneva (which is like twice a month for work) my preference is always there. Weird though - the rates are sometimes really cheap or double despite conferences and events at the time.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spain
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nice and modern hotel”
4 of 5 stars Reviewed March 15, 2013

Nice and modern hotel. Ideal for business trips. Service is kind and efficient and room services works fine.
The swiming pool is nice, big enough and with all facilities, however, the water was a little bit cold altough it probably was due to the fact that it was snowing and it has a crystal roof (by the way, amazing experience to be swiming while you watch snowing over your head).
Regarding location, it's alittle further away from the city centre than other hotels, but with Geneva's size, it really implies less than 5 minutes difference. Besides, there's a pier just in front og the hotel where you take different boats that take you to the other side of the lake in 5 minutes.

Room Tip: Rooms on floor 8 are individual and smaller.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Maiahm about Grand Hotel Kempinski Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
March 28, 2013
Dear Madam, Sir,

Thank you for taking a moment to comment on your stay at the Grand Hotel Kempinski Geneva. We are glad you enjoyed our facilities and service. We work hard to offer our guests a unique experience and are overjoyed with the positive responses. Most of Geneva’s 5 Star hotels are situated in the same area for it not only is near the main shopping street but is also very accessible from main points such as; the train station or the airport. We hope you benefited from these advantages as well.

We hope to welcome you back very soon.

With Kindest Regards,
Thierry Lavalley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
“Good - but not "Le top"”
4 of 5 stars Reviewed March 14, 2013 via mobile

I have stayed here before and generally like the Kempinski range / brand. The location is very good, lovely service, nice rooms, etc. hard to fault the place.

However the neighbouring President Wilson is simply better in every way way and pretty much the same price point.

If you chose the Kempinski, request a room that looks out towards the lake instead of looking over the interior courtyard.

The gym is good. The breakfast room nice enough. The lobby is not a welcoming place where one would chose to linger. The hotel rooms are modern minimalist and well kitted out with modern technology. Wifi is free. All in all, perfectly good but hard to compare to the President Wilson.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Charles R about Grand Hotel Kempinski Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
March 28, 2013
Dear Madam, Sir,

Thank you for commenting on your stay with us at the Grand Hotel Kempinski Geneva. We are pleased you enjoyed our service and facilities. Thank you for recommending our lake view rooms, as you correctly say the view is simply spectacular.

Looking forward to welcoming you back soon!

With Kindest Regards,
Thierry Lavalley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
“A true 5 star treat!”
5 of 5 stars Reviewed March 11, 2013

I agree wholeheartedly with other contributors, this is 5 star bliss. It has everything you would need for a business trip - comfortable rooms, good internet connection, fantastic buffet breakfast etc etc. And those georgeous views of the lake....Food (particularly breakfast) is on the expensive side, but this is Geneva. The BEST aspect is the service. The staff are very friendly and helpful which is refreshing for this type of hotel in Europe!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ivz_travels about Grand Hotel Kempinski Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
March 28, 2013
Dear Madam, Sir,

Thank you for taking the time to comment on your stay at the Grand Hotel Kempinski Geneva. We are thrilled to receive such positive responses from our esteemed clientele. We work hard to provide the best service you deserve. Your remarks are constructive and will help us build a more solid foundation on which to serve our guests.

We hope to welcome you back very soon.

With Kindest Regards,
Thierry Lavalley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
“Great hotel”
5 of 5 stars Reviewed March 3, 2013

Very courteous staff. Excellent breakfast. Great business facilities. Stayed here for a meeting last week for 2 nights. Overall, would recommend it.

Location was only around 15 mins from the airport. Nice rooms. The mini bar is somehow monitored. I was intrigued by a box which turned to be a Swiss Army knife, and was charged but they happily took it off the bill.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AymanN about Grand Hotel Kempinski Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
March 5, 2013
Dear Madam, Sir,

Thank you for taking a moment to post a comment on your stay with us at the Grand Hotel Kempinski Geneva. We apologize for the small inconveniences concerning the mini bar. All the same, we are delighted you enjoyed our service, breakfast and facilities tailored for our business clientele.

We hope to welcome you back very soon.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Region: Switzerland > Geneva
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 105 hotels in Geneva
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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Grand Hotel Kempinski Geneva
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