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Grand Hotel Kempinski Geneva: Traveler Reviews

5.0 of 5
19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Hotel amenities
Grand Hotel Kempinski Geneva
Ranked #20 of 105 hotels in Geneva
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288 reviews from our community

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Traveler rating
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    27
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Date Rating
Buckingham
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great Hotel -”
5 of 5 stars Reviewed February 25, 2013

Immaculate hotel, foyer, entertainment areas and rooms, friendly and helpful service, great pool and spa, blissfully comfortable beds, perfect insulation for undisturbed sleep, right on the lake, everything you could want. Food and drink very expensive, but quality and service absolutely above reproach!

Room Tip: Our room was great, I doubt there is a bad room in this luxury hotel!
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 7 more reviews by Lawrence J for Geneva
Ask Lawrence J about Grand Hotel Kempinski Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Top Contributor
78 reviews 78 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
“I will go back!”
4 of 5 stars Reviewed February 20, 2013

I like changing hotels and after going for a long time at President Wilson i decided to try kempinski. have been to their hotels in prague and abu dhabi and they were both very good. this is no exception. staff very helpful and polite. little glitches were sorted out efficiently and quickly. location very good like all 5 stars in geneva, all on the lake strip. very quiet at night. terrible pillows but just before leaving i noticed i could have asked for harder ones. pricewise slightly cheaper than wilson, not cheap. i was there yesterday monday and it was the only day the spa was undergoing maintenance. bad luck i guess.i will go back.

Room Tip: my room was the 4476. very quiet. fourth floor.swimming pool view, cheaper rooms due to bak view. i...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by Enrico S for Geneva
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent location”
4 of 5 stars Reviewed February 18, 2013

The hotel is in an excellent location on the promenade by the lake with views of Jet d'Eau and the mountains beyond. The old town can be reached in about 15 minutes on foot and the central train station is 10 minutes away on foot. The breakfast was excellent and the dining area is bright and spacious with wonderful views over the lake. The indoor pool was a good size but a little cold in the winter and the steam room was a welcome relief from the cold. A sauna would be a nice addition to the health club. The rooms are a good size and the bathrooms are well appointed.
No tea and coffee making facilities in the room. Given the price of even the most basic rooms, this is inexcusable. The price is high but Geneva is an expensive city.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MM_2000_13 about Grand Hotel Kempinski Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
February 20, 2013
Dear Madam. Sir,

Thank you for taking a moment to comment on your stay with us at the Grand Hotel Kempinski Geneva. We take your remark into consideration and are delighted you enjoyed the location and facilities of our hotel.

We hope to welcome you back very soon.

With Kind Regards,
Thierry Lavalley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Decent hotel”
4 of 5 stars Reviewed February 13, 2013

it's a very good hotel, right in the center of the town...overlooking Lake Geneva.
Hospitable individuals, very helpful in getting you around.
The morning buffet is decent as well, the apples with the engraving of the hotel name on it is pretty interesting. Do remember to pick one of them
Over all a decent stay with them.

Room Tip: All the rooms are pretty good, but if u need a room overlooking the lake..u need to pay around CHF80...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask SumaiyaSalim about Grand Hotel Kempinski Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
February 18, 2013
Dear Madam, Sir,

Thank you for taking the time to post your comment on Tripadvisor about your stay at the Grand Hotel Kempinski Geneva. We are delighted you enjoyed our facilities and service.

We hope to welcome you back very soon and make your stays even better.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longdon, United Kingdom
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Great location”
4 of 5 stars Reviewed February 5, 2013

Stopped off after skiing so pleased beds were comfy why do ski resorts have uncomfortable beds?restaurant view is incredible yes hotel is expensive but worth staying in for the brilliant service thank you to the Veronica who checked us in and arranged for sweets for our daughter and backpack
The spa is staffed with very kind ladies and the products are divine sad to say not enough time to have any treatments. Sadly pool was closed so no comment there all in all a very nice stay 10 minutes or so to airport

Room Tip: We didn't have a lake view if you can stretch to it go for it
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mimroe about Grand Hotel Kempinski Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review
February 11, 2013
Dear Madam, Sir,

Thank you for taking the time to comment on your stay at the Grand Hotel Kempinski Geneva. We are pleased you enjoyed our facilities and service.

We hope to welcome you back very soon and provide you with our complete set of amenities.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Region: Switzerland > Geneva
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 105 hotels in Geneva
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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Grand Hotel Kempinski Geneva
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