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“Decent hotel” 4 of 5 stars
Review of Grand Hotel Kempinski Geneva

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Grand Hotel Kempinski Geneva
5.0 of 5 Hotel   |   19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)   |  
Hotel amenities
Ranked #25 of 103 Hotels in Geneva
Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Decent hotel”
4 of 5 stars Reviewed February 13, 2013

it's a very good hotel, right in the center of the town...overlooking Lake Geneva.
Hospitable individuals, very helpful in getting you around.
The morning buffet is decent as well, the apples with the engraving of the hotel name on it is pretty interesting. Do remember to pick one of them
Over all a decent stay with them.

Room Tip: All the rooms are pretty good, but if u need a room overlooking the lake..u need to pay around CHF80...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, February 18, 2013
Dear Madam, Sir,

Thank you for taking the time to post your comment on Tripadvisor about your stay at the Grand Hotel Kempinski Geneva. We are delighted you enjoyed our facilities and service.

We hope to welcome you back very soon and make your stays even better.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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473 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Longdon, United Kingdom
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 5, 2013

Stopped off after skiing so pleased beds were comfy why do ski resorts have uncomfortable beds?restaurant view is incredible yes hotel is expensive but worth staying in for the brilliant service thank you to the Veronica who checked us in and arranged for sweets for our daughter and backpack
The spa is staffed with very kind ladies and the products are divine sad to say not enough time to have any treatments. Sadly pool was closed so no comment there all in all a very nice stay 10 minutes or so to airport

Room Tip: We didn't have a lake view if you can stretch to it go for it
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, February 11, 2013
Dear Madam, Sir,

Thank you for taking the time to comment on your stay at the Grand Hotel Kempinski Geneva. We are pleased you enjoyed our facilities and service.

We hope to welcome you back very soon and provide you with our complete set of amenities.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
68 reviews 68 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 2, 2013

This hotel has exellent location and everything in this huge complex that you need without ever leaving. Rooms are comfortable, great gym and beautiful swimming pool and very good restaurants. The Floortwo lounge offers beautiful views of the lake and changes into happening night scene. Night club Java is prominet scene of Genevas and international jetsetters. I was little bit dissapointed as I expected hight class of luxury that Kempinski hotels offers in other locations.
This hotel is bussiness oriented and its the overall feeling you get here.

Room Tip: Rooms with the lake views, the inside rooms are small and average
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
91 reviews 91 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 2, 2013 via mobile

The room itself is nice, modern and has everything you need (ask for a view on the lake). We had lunch at the Floor Two restaurant. The food was 1) expensive 2) not cooked properly 3) the service was rude. One of the waiters kept complaining about his Job to another colleague but right in front of us ... Not very professional.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, February 5, 2013
Dear Madam, Sir,

Thank you for taking a moment to comment on your experience at the Grand Hotel Kempinski Geneva. We apologize for the inconvenience and would like to reassure you that your remark will help us improve to guarantee a constant 5 star service delivery. We are delighted you enjoyed the facilities and amenities we provide for our guests.

We hope to welcome you back very soon.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2013 via mobile

After my bad experience as a so-called "top" hotel in Geneva, I was quite nervous about my accommodation...what a mistake!

From the moment I arrived, I was warmly greeted by the porter. After a long flight, that is definitely appreciated! The front desk was equally pleasant, and I was checked in within minutes!

Such a pleasure to stay here: the service is phenomenal, the views are breath taking, I'm spoilt for choice with the food everyday, overall, its been a great stay!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, February 5, 2013
Dear Madam, Sir,

Thank you for taking the time to comment on your stay at the Grand Hotel Kempinski Geneva. We are delighted you enjoyed our service and facilities, as well as our culinary experience.

We hope to welcome you back very soon and make your experience more exceptional each time.

With Kindest Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed January 29, 2013 via mobile

We stayed in both montreaux and Geneva. The hotel kempinski was fabulous. We had a great view of lake Geneva. We even watched a Giant fireworks show over the lake from our balcony the last night. There was a cool carnival right outside of our hotel, and we hit up the carousel bar a few times haha. The hotel is very modern, we had a nice tub, and good sized bathroom. We are room service a few times because I got sick :( be prepared to pay 50 Swiss francs for a hamburger lol!! There are shops in the lobby which is always nice, and we even had an apothecary in the lobby where I was able to get cold medicine. All in all it was a wonderful stay, and I would go back. Don't miss out on the breakfast buffet, they had the best orange juice, view, and good ever. Nothing is inexpensive in Switzerland or this hotel but it is a splurge worthy place you won't forget. Eat all of the ice cream, cream, cheese, chocolate, and perch you can find!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Top Contributor
82 reviews 82 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed January 29, 2013

Overall, this is not a bad place: beautiful building, nice lobby, comfortable bed, spacious and luxurious bathroom. However, it didn't feel like a "5 star" luxury hotel at all. The crowd was very "mixed", with some people looking like they didn't belong there at all. Staff looked frustrated, too busy, no smiles. May be it's a "winter" thing, but the hotel wasn't cozy, or welcoming. The main issue we had is a problem with housekeeping. We went out to tour the city on Sunday, leaving the hotel at 9:00 AM, and coming back at 3:00 PM just to find out that our room wasn't serviced yet. When I called the housekeeping service, I was told that they are very busy. I don't think this is acceptable for a 5 star property. Next time we are in Geneva, we will stay in a different place.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, February 1, 2013
Dear Madam, Sir,

Thank you for taking the time to comment on your stay at the Grand Hotel Kempinski Geneva. We apologize if we were not able to meet your expectations this time. However, we would like to reassure you that your feedback will help us to improve and make sure that we constantly deliver the 5 star comfort and service that our guests are used to. On a positive note, we are delighted to hear that you enjoyed the facilities and amenities we provide for our guests.

We do hope to have the opportunity to welcome you back and please do not hesitate to contact me personally for a new reservation.

With Kind Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 103 Hotels in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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