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“luxury and comfortable” 4 of 5 stars
Review of Grand Hotel Kempinski Geneva

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Grand Hotel Kempinski Geneva
5.0 of 5 Hotel   |   19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)   |  
Hotel amenities
Ranked #25 of 103 Hotels in Geneva
Prague, Czech Republic
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“luxury and comfortable”
4 of 5 stars Reviewed January 16, 2013

I has luxury apartment with kitchen and absolutely great big bathroom with shower and bath... big comfortable bed, 2 televisons, every morning any sweet gift on table... rich breakfasts, but little monotone... internet connection - wifi only for extra pay

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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473 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Cape Town Central, South Africa
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 14, 2013

The Kempinsky has thought of everything. It is the perfect hotel for all business needs. Well appointed, comfortable rooms overlooking the lake. Great location. Facilities in the hotel are everything you will need as a business traveler - wifi, great gym, great restaurants and meeting facilities. Staff were professional, friendly, helpful and quick. The only negative I can mention is that my in-room telephone and bar fridge were not working, but both were fixed promptly.

Room Tip: Get a room with a view over the lake, it's worth it to wake up and see lake Geneva outside your...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, January 16, 2013
Dear Madam, Sir,

Thank you for taking the time to comment about your stay at the Grand Hotel Kempinski Geneva. We are delighted you enjoyed our facilities, service and location. We apologize for the inconvenience and are relieved everything was promptly resolved.

We hope to welcome you back very soon and make your next stays irreproachable.

With Kindest Regards,
Thierry Lavalley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curitiba, PR
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 8, 2013

We've stayed in this good hotel for three nights. Our check in wasn't quick cause the recepcionist gave us a smoking room ( We are non smokers). The main lobby is beatifully decoraded with a nice and modern fireplace. The room is also good, the only problem is the light in the bathroom (a little bit dark). Although there was a nice bar of dark chocolate as a welcome gift, we've received for the three nights only one little bottle of water !!!!
The breakfast was very good with a beautiful view of the lake.
As a whole it was a nice place to stay.

Room Tip: Room with a lake view.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, January 11, 2013
Dear Madam, Sir,

Thank you for taking a moment to describe your stay at the Grand Hotel Kempinski Geneva. We are delighted you enjoyed your stay with us and we apologize for the inconveniences.

We hope to welcome you back soon and make your stays better each time.

With Kindest Regards,
Thierry Lavalley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
65 reviews 65 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed December 30, 2012

Stayed here on a recent trip to Geneva and was very happy with the decision. Lobby is impressive, with a fireplace area on one side of the desk and a large, stylish seating area on the other side. Front desk staff were all extremely professional and courteous at all times. Stayed on the top floor, but no view of the lake (think we faced a tall apartment building, but could see the mountains beyond). Did not have breakfast included in our room rate, so was not able to try one of Kempinski's restaurants. Went to the gym and spa each day and both were top notch, one of the best hotel gyms I've seen and the staff were great. Location is perfect, plenty of good local dining options close by and easy to get there from the train station. Will definitely stay here again the next time we are in Geneva.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

A very lovely Hotel, rooms very nice with high tec tv and blu ray player, staff very helpful and right near the famous Lake Geneva, well worth a visit, and while there visit the "Parfums de Beyrouth" for one of the nicest and cheapest kebabs in Geneva, the hotel is a must for that special visit

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, January 7, 2013
Dear Madam, Sir,

Thank you for taking a moment to describe your stay at the Grand Hotel Kempinski Geneva. We are delighted you enjoyed our service and facilities.

We hope to welcome you back very soon and make your stays better every time.

With Kindest Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

Travelling alone is always semi nice - especially if it's only semi business. But the Grand Hotel Kempinski Geneva turned my stay into a wonderful experience. The service is incredible friendly. Offering me several newspapers during breakfast is just one of the aspects why this hotel and its staff is truly 5 star. Calling me by name after just one coffee is an other one. Every guest feels like a royal in this hotel. And by the way, the location is wonderful - right in the centre of town, overlooking beautiful lake Geneva.

Room Tip: Lake View rooms
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, November 30, 2012
Dear Madam, Sir,

Thank you for taking the time to write this pleasant message about your stay at the Grand Hotel Kempinski Geneva. We are glad you felt comfortable and enjoyed our service and facilities.

We hope to welcome you back very soon and make your stays better every time.

With Kindest Regards,
Thierry Lavalley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago Ridge, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 27, 2012

Great location, service, fitness and spa area. The rooms are large with plenty of area for everything and then some. Clean and friendly service. Location is also very convenient for getting around the entire city. Welcoming chocolate in the room was a nice touch.

For a five star hotel I cant believe there is no Iron in the room or the ability to make your own coffee. I guess this is the setup for charging $12 dollars for one cup of coffee.

The price of everything is on the only complaint I have but given its IN Switzerland its typical for paying more than double for everything.

If you don't mind paying $10 for a can of coke, $20 beers and $30 rental movie on the TV screen this place is for you. Ohh, the massages are $150 for 20 minutes and around $300 an hour depending on which massage. Rooms are $300 and up per night. If you book direct you'll pay about $600 a night, be sure to book from a third party and bring your confirmation number at check in.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review, November 29, 2012
Dear Sir,

Thank you for taking the time to comment about your stay at the Grand Hotel Kempinski Geneva. We are delighted you enjoyed the facilities as well as our service.

Our policy is to provide a clutter-free room. Therefore certain items like an iron are available upon request with our front office team, as most of our guests prefer to use our ironing service.

The rates of the hotel rooms and of our service are in line with the local market and other comparable five star hotels, which might appear expensive in comparison to other destinations. However, please do rest assured that like all other Kempinski Hotels we have a "best rate guarantee policy", meaning the rates on our website are the same as on third party websites.

Please do not hesitate to contact us directly for your next stay, as we hope to welcome you back very soon.

With Kindest Regards,
Thierry Lavalley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 103 Hotels in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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