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“Just needs a little touch up...” 4 of 5 stars
Review of Hotel Rotary Geneva - MGallery Collection

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Hotel Rotary Geneva - MGallery Collection
4.0 of 5 Hotel   |   18 - 20 rue du Cendrier, Geneva CH 1201, Switzerland (Formerly Sofitel Geneve)   |  
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Ranked #25 of 103 Hotels in Geneva
London, United Kingdom
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
“Just needs a little touch up...”
4 of 5 stars Reviewed March 16, 2014

Stayed at this Hotel at the weekend. It was reasonably easy to find one stop on the train to Geneva main station and a 5 minute walk. 5 minutes past the Hotel was Lake Geneva, which is very beautiful. The lobby is charming and reminds me of days past where things were all red and gold and opulent. However it needed a lick of paint.

The staff were warm and friendly and were happy to keep my bags until later as the room I required wasn't ready( I didn't state a preference) The room was fairly large by european standards with an ante room that housed the bathroom which was spotless, and had very nice Chopard amenities. There were towelling robes and slippers and the shower had good power. mini bar tea and coffee facilities were in the area also in a neat wardrobe looking space it had another sink there too I guess for washing tea cups etc?

The only minor downside was the bed was too hard for me, the A/C was noisy and one of the sockets didn't work that supplied the lamp. I did say minor!!

Overall a good stay and would recommend.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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609 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Athens
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 13, 2014 via mobile

An old hotel run by a Greek manager can become a friendly and cosy spot for business and pleasure.
Nice amenities, old carpets, heavy wooden furniture coul be improved.
Extremely high priced for a down to earth citizen of the world.

Stayed March 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Responsable réception at Hotel Rotary Geneva - MGallery Collection, responded to this review, July 25, 2014
Dear Guest,

Thanks for taking time to publish this review and give us the opportunity to improve our service.

Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dungannon, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2014

My wife and I chose Geneva as a weekend city break as we had been told it was a lovely city. We were not disappointed. We booked the Rotary through our local travel agent from a choice of three city centre hotels. The information in the brochure was appealing and the tariff within our budget. The reception staff were exceptional, efficient and friendly, the room was well equipped but at the front of the hotel on the 6th floor which resulted in some late night noise by young revellers. The breakfast was well presented and more than adequate. The hotel is very well located for walking tours of the city and public transport links. The only reservation is the cost of alcoholic beverages in the hotel lounge but we were advised in advance that Geneva is an expensive city and the cafe/bar culture in the old part of the city is well worth visiting. We will return.

Room Tip: ask for rear room, views are all city scape
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

We stayed three nights at this hotel and our stay started off perfectly with a warm welcome from the front desk. We continued to receive great service throughout our stay. The staff at breakfast was extremely attentive and friendly. And every time we ran into someone working in the hotel they were always happy and smiling. We loved our room. We had a "duplex" room, where the bed was in a loft. Lovely. The room and bathroom were both very clean. We loved the chocolates dropped at our door every night when they came around to ask if we needed anything. The Nespresso machine was a nice touch and the minibar fridge was nice and cold and even had space in it so we could store a few of our own things. The breakfast was delicious. At first it looked like a small buffet for the price, however, you can order what you want from the kitchen (scrambled eggs, omelette, pancakes etc). In the buffet there was lots of choice for bread, fruit, yogurt, meats and juice. We really enjoyed the breakfast. The hotel is located close to the train station and within walking distance to the lake and old city. We took a tram to the UN, and as part of our check in we received free passes for all public transportation for the duration of our stay. All in all a wonderful few days in Geneva.

Stayed February 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Responsable réception at Hotel Rotary Geneva - MGallery Collection, responded to this review, March 9, 2014
Dear Madam,

We would like to thank you for this nice comment. It is always a pleasure to receive positive feedback. At the Rotary hotel we strive to continuously improve the quality of our services. Your review will serve as an encouragement to all of our staff.
We are looking forward to welcoming you at the hotel for your next journey in Geneva.
Best regards,

The Rotary hotel team
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London, United Kingdom
Top Contributor
154 reviews 154 reviews
58 hotel reviews
Reviews in 51 cities Reviews in 51 cities
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed February 16, 2014

Stayed one night at the Hotel rotary geneva, it is in a good location a easy walk from the train station. The room was a good size but the decor was rather run down, paint peeling off pipes and a rather 1970's decor. The bathroom was small but well equipped. The bed was very comfortable and for a short stay the hotel was perfectly functional. The chocolates at turn down service was a nice touch and good they gave a bottle of water in the room.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Responsable réception at Hotel Rotary Geneva - MGallery Collection, responded to this review, July 25, 2014
Dear Madam,

First of all, we would like to thank you for sharing your experience at Hotel Rotary.

At M Gallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Renovation works are planned at the end of the year in order to make a major refurbishment of the hotel.

We hope that you will give us the opportunity to better serve you in the near future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 16, 2014

We stayed here en route to ski. We received a warm welcome and my wife's and my room was very comfortable, looking out onto a quiet courtyard, but there was no lift and our teenage daughter was given a small room some way away In another part of the hotel (with lift access). There were a couple of noisy children on their own in the lobby, whom we could hear in our room, and the reception staff did nothing to discipline them. Breakfast was disappointing and served in a small cellar-like room, crowded with noisy families. The hotel is well positioned one street from the river; it is well decorated and has many advantages, but next time we would look for another hotel where children are not allowed to be abandoned by their parents and allowed to run wild and where guests are offered a better breakfast in more pleasant surroundings.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Responsable réception at Hotel Rotary Geneva - MGallery Collection, responded to this review, March 2, 2014
Dear Madam,

Thanks for taking time to publish this review and give us the opportunity to improve our service. We are happy to notice that you enjoyed your stay at the hotel.
Regarding the hotel itself we are pleased to announce that a major refurbishment is already planned for the end of the year.
We are looking forward to welcoming you again at the hotel.
Best regards,

Hervé PUY
Assistant Front Office Manager
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BILLDC
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 10, 2014

Stayed here 3 nights in Octiber, 2013. We wanted a 4-star hotel near the railroad station and we were not disappointed. This is a large (8 story) hotel in a good location, a short walk from old town. There are many restaurants in the area and a Co-op grocery store right across the street. The staff was very pleasant, courteous and efficient. Good, but not great, breakfast. We choose the larger (superior) room and it was worth the small extra charge. We would stay here again and would certainly recommend it anyone wanting a good 4- star hotel in a convenient location. To rate it as excellent stretches it a bit but a would certainly rate it a strong "very good."

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Responsable réception at Hotel Rotary Geneva - MGallery Collection, responded to this review, February 16, 2014
Dear Guest,

Thank you for your positive comment regarding your last stay in our hotel.
We are please to know that you appreciate our staff and your feedback is an encouragement for our team.

We hope to see you again at the hotel.

Best regards,

The Rotary hotel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Rotary Geneva - MGallery Collection

Address: 18 - 20 rue du Cendrier, Geneva CH 1201, Switzerland (Formerly Sofitel Geneve)
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#6 Family Hotel in Geneva
#7 Romantic Hotel in Geneva
#19 Luxury Hotel in Geneva
#22 Business Hotel in Geneva
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Rotary Geneva - MGallery Collection 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Rotary Hotel Geneva
Accor Geneva

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