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“Wonderful Mandarin” 5 of 5 stars
Review of Mandarin Oriental, Geneva

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Mandarin Oriental, Geneva
5.0 of 5 Hotel   |   Quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland   |  
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Ranked #3 of 106 Hotels in Geneva
Certificate of Excellence
Dubai, United Arab Emirates
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Wonderful Mandarin”
5 of 5 stars Reviewed 1 week ago

Whether on business or pleasure, you won't be disappointed at this 5 Star hotel. The service is excellent from the reception to departure. Never a problem on many stays here. Much better than any of the other "5 Star" hotels along the riverfront. Fabulous restaurants including a 5 Star Indian and gourmet continental.

Room Tip: River view rooms give view of river and old town
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
    189
    43
    10
    3
    1
See reviews for
34
53
10
118
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
jimmhk
Top Contributor
64 reviews 64 reviews
54 hotel reviews
Reviews in 42 cities Reviews in 42 cities
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a tired old property, well situated, but really only re-badged Mandarin with the same old rooms and facilities of the Hotel Du Rhone, which it once was.Obviously, hugely expensive, but then everything in Geneva is.The lady at checkout overcharged me for a lunch , WiFi, and drinks i didn't have,, and because I only noticed it after signing the bill, refused to apologize. She really was rude!! luckily , her supervisor was much more efficient. In my fluster, I left my Ipad behind, and when it was sent to me in London, the cost of sending it (175 Swiss francs) was equivalent to the charges that had been added onto my bill in error. Breakfast is good, the rooms are tired, there is a lot of suspect marble everywhere, and in summary, this is a second rate property.

Room Tip: don't go to it at all!!
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  • Stayed May 2015, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, 1 week ago
Dear jimmhk,

It is with disappointment to read your two dot rating following your recent stay with us. Your unusual low judgment on our service levels and hardware are not the norm and please allow me to apologize.

Please note that the hotel underwent a full renovation of its guest rooms and suites in 2011 and 2012. All public areas as well as restaurants have been gradually renovated since Mandarin Oriental Hotel Group took over the hotel in 2000. Our marble bathrooms are one of our unique selling points.

Please accept my apologies for the billing problems you encountered at time of check-out. Initially you acknowledged to our front office to proceed with the charges but after the closing of the bill you had a second look and encountered – quite rightly – charges that did not belong to you. A human error resulted in this billing error. You may rest assured that I have personally followed up with our Front Office teams to avoid the recurrence of incidents of such nature.

It is my understanding that our team has removed the extra charges and that a corrective final invoice was sent to you by email after your departure. Regarding the charges for shipping of your left behind Ipad, I have personally re-read the exchange of emails between your assistant and our Concierge team. The rate of CHF 172,55 was confirmed by your office before sending so this should not have come as a surprise as you describe it in your review. I will concur with you that this is expensive but we are not driving these rates. It is standard practice in the industry that left behind items are charged to the guest account as we cannot be hold responsible.

Once again jimmhk, I am very sorry for the troubles caused to you and I hope that these incidents have not tarnished your image of Mandarin Oriental Hotel Group and in particular our Geneva hotel. We look forward to the pleasure of welcoming you again to Mandarin Oriental Geneva in the future.

Best regards,

Lars Wagner
General Manager
Mandarin Oriental, Geneva
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Zurich, Switzerland
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was our first stay at MO Geneva but we were greeted like old friends. Very efficient, helpful, professional and friendly staff. Well-equipped rooms, ours was facing the river and the jet d'eau. Breakfast was delicious. Higly recommendable city & business hotel that is located in walking distance of the major sites.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kallithéa, Attiki, Greece
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel, with excellent service and facilities (fitness, bar etc). The room was very nice fully , very nice bathroom. The bed was very comfortable and the sleep was wonderfull. The room, the service and the facilities was very good. Finally the hotel provided very good breakfast and food at the restaurant

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, 2 weeks ago
Dear AlexMagkos,
Thank you very much for your kind feedback following your stay with us. We are delighted to read that you enjoyed our hotel’s service, fitness and bar facilities, our room’s furnishings and our breakfast offering. It will be a pleasure for us to welcome you back to Mandarin Oriental, Geneva in the not too distant future.
Kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
61 reviews 61 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for two nights in a riverside room. The hotel is really conveniently located to the centre of Geneva and a few minutes walk from the lake, shops and banks.

The room was modern and well furnished which you would expect for an upmarket hotel.

Breakfast was good, selection of fresh fruits, eggs cooked to order and some interesting breads and pastries.

All the staff were friendly and helpful and well drilled.

My only moan was about the wifi which isn't free unless you book through the hotel website. It's a bit pathetic charging £8 a day considering the overall room rate.

Room Tip: I would recommend paying extra for a riverside room
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, 2 weeks ago
Dear celtic59,
I would like to thank you for having taken the time to share your kind feedback with us. We are delighted to read that you enjoyed the ideal location, room furnishings, views, breakfast and top service of our hotel. All Mandarin Oriental hotels offer complimentary internet connection for all guests booking their stay on our official website and creating their online profile. In Geneva, our internet connection is one of the fastest in town (200Mbit), with a capacity of up to 6 devices per hotel room. Additionally, we provide 4 complimentary terminals in our lobby for anyone’s access.
We hope to have another opportunity to welcome you back soon to charming Geneva.
Kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Unique breakfast and marvelous 7course New Years Eve dinner !!!!!!!!In walking distance from the city center by the lake!!!Spacious rooms with lake view and very friendly staff. Excuisite watch collection in the lobby.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, 3 weeks ago
Dear Vana111,
Thank you so much for your very nice feedback following your stay with us in the New Year period. We are very happy to know that you enjoyed our breakfast quality, our ideal location, our spacious rooms with stunning river views and especially our New Year's Eve dinner.
We hope to have another opportunity to welcome you back to charming Geneva in the not too distant future.
Best regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Located in central Geneva on a nice spot, I enjoyed the luxury of the hotel and the professional and considerate staff. They succeed in making you feel at home and that they are really happy to have you as their guest!.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review, 3 weeks ago
Dear 3511nc,
Thank you so much for your kind comment. It was indeed a sincere pleasure for all of us to have you with us and to make you feel at home, in the centre of charming Geneva. We are delighted that you enjoyed the location and luxurious level of our hotel, and we look forward to welcoming you back soon.
Kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Geneva

Address: Quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Geneva
#4 Family Hotel in Geneva
#5 Romantic Hotel in Geneva
#6 Business Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Geneva 5*
Number of rooms: 189
Official Description (provided by the hotel):
A living example of Swiss hotel tradition at its very best, Mandarin Oriental, Geneva has a superb location on the River Rhone, located within the heart of the city's shopping, historic and business districts. Following an extensive refurbishment, the hotel features 189 elegant and spacious rooms and suites, with many suites enjoying private terraces with supreme views of the river, Old Town and snow-capped mountains. Michelin starred dining, unparalleled service and luxury make it the ideal choice for discerning travellers. ... more   less 
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Also Known As:
Mandarin Oriental, Geneva Hotel Geneva
Mandarin Switzerland
Mandarin Oriental Switzerland
Geneva Mandarin Oriental

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