I went to the Hotel des Bergues last saturday for a morning coffee. First of all I asked to the lady at the front desk a few informations regarding room rates. The lady provided excellent service with all good informations and an understandable good english; as the concierge was on the phone she was able to give me good informations on where to go and what to visit in Geneva. I asked her where the bar was and she escorted me there entertaining me with a very friendly and nice mannered conversation.
Once at the Bar the experience was not so good. I work within the Hospitality industry in a Leading Hotel of the World, and know a lot about 5* Luxury Hotels standards. Once at the bar one of the waiters offered me a newspaper and took the order. I had to wait a few minutes to get my coffee, which was okay, however once I got it although I was pretty much the only one at the Bar I saw no one at the front of the bar for more than ten minutes and the girl who served me disappeared for longer than that. Only one waiter was walking through from the other side where breakfast was taking place. I had a look at the wooden walls and could clearly see they were covered in dust and used my hand to check it and not only I could clearly see with my eyes where I touched but also saw on my hands it was black and dirty. Would highly reccomend to check on the walls too when cleaning the bar because doesn't give such a good impression to clients + it was a sunny day and could see from the big windows facing the outdoor area of the restaurant very dirty with stains all over, might have been raining the day before but anyway didn' t look so good.. When I wanted to drink the water they served me with the coffee I almost refused to drink it as the glass wass full of stains, even though it was probably limestone it was not so pleasant to be served water in such a dirty glass.
Overall it is a beautiful hotel and some of e staff were very good, although service was a bit spotty ans Housekeeping ( only talking about public areas) should really work on its standards
- Official Description (provided by the hotel):
- Distinguished continental hotel with antiques, located 500 meters from Cornavin train station & 4.5 km from Geneva-Cointrin Arpt. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Otel, HotelsClick, Odigeo, TripOnline SA and Hotels.com so you can book your Four Seasons Hotel des Bergues Geneva reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- 4 Seasons Hotel Des Bergues Geneva
- Four Seasons Geneva
- Geneva Four Seasons