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“VERY POSH WITH INTERESTING GUESTS” 5 of 5 stars
Review of Four Seasons Hotel des Bergues Geneva

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Four Seasons Hotel des Bergues Geneva
5.0 of 5 Hotel   |   33 Quai des Bergues, Geneva 1201, Switzerland (Formerly Hotel des Bergues) (Saint-Gervais Les Bergues)   |  
Hotel amenities
Ranked #2 of 104 hotels in Geneva
GREECE
Top Contributor
118 reviews 118 reviews
33 hotel reviews
Reviews in 50 cities Reviews in 50 cities
117 helpful votes 117 helpful votes
“VERY POSH WITH INTERESTING GUESTS”
5 of 5 stars Reviewed January 5, 2013

The hotel is what the earthly luxury is all about. The service is with one word FANTASTIC. This establishment depends on the service that the employees give to the customers. Our luggage came to the room before us, the girls in the reception are highly qualified and trained. They always have a smile on their face. If you choose to reserve from the internet don't forget to write your wishes, they will do their best to give you something more that you did not pay for. (ours was not met because it was x/mass season and the hotel was full.) We chose the a room with no lake view.(750$) The room was posh with a cleanliness and twice a day service makes it incomparable. The bathroom is the kind that you go in and you don't want to come out sort. The classic fare of, flowers everywhere, is very impressive.
BEWARE: Although the official rate of the Swiss Franc to the $ is around 0,90 (22/12/2012 it changes every moment) the best you can get will be 5% less than the official rate. So dollars add up very easily. At the bar two cocktails, two glasses of red Burgundy wine and two entrees and a salad (I admit with white Alba truffle ) will add up easily to 400$. There is no tipping as in all FS hotels 15% is included in the price. But if you want to make them happier live a small tip.
AH YES THE GUESTS: From barefoot Hindu gurus to burka wearing ladies and their children to over or scantly dressed Russian ladies that gives the hotel a very interesting amalgam. You always have a smile in your face when you see them all in the breakfast restaurant. Very good breakfast by the way. So go for it. It is not cheap but in my 50 years of travelling I never came across best and cheap. There is good and cheaper but never best and cheap. So if you are of my philosophy, instead of staying four days in good stay two days in best. It is a way of life. So go for it.

Room Tip: If you are going to reserve lake view rooms prefer the (looking at the hotel)the right hand side roo...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 17, 2013
Dear EMMADO,

We would like to thank you not only for haven taken the time to write about your experience at our hotel but also to highly recommend it to others.

We hope to have the opportunity to welcome you again soon at the Four Seasons Hotel des Bergues.

Warm regards,
José Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Zurich, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 31, 2012

we stayed at this hotel during christmas and they made our holiday special. the staff is amazing, very friendly and helpful. the hotel is beautiful and cozy, great rooms and great location. will be retuning soon!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 17, 2013
Dear eude r,

We are very happy to hear that your stay with us was special and that you greatly enjoyed our facilities and service.

How nice you are coming back soon! It will be a pleasure to welcome you again at the Four Seasons Hotel des Bergues.

Warm regards,
José Silva
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1 review
5 of 5 stars Reviewed December 29, 2012 via mobile

I stayed with my wife and two young daughters at the Four Seasons Geneva for a couple of days between Christmas and New Year's.
The hotel is as perfect as it gets in all aspects. Very charming with very central location.
All staff members are extremely helpful, friendly and accommodating. We were greeted by names upon our arrival and escorted to our rooms directly within a couple of minutes despite our early morning arrival. We made our reservation through American Express platinum and were upgraded to a wonderful suite connected to a very nice room with a great view of the lake.
My two daughters fell in love with this hotel as they were treated like true princesses.
We have stayed at many other top five star hotels during our previous travels; but the Four Seasons in Geneva is certainly "Number One"

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear AS111111,

What a pleasure to read your so positive review!

It is so rewarding for my team and myself to state that we have surpassed your expectations and that you consider us to be your "Number One" five star hotel.

We are looking forward to welcoming you back at the Four Seasons Hotel des Bergues.

Many thanks and warm regards,
José Silva
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Oxford, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 26, 2012

Quite simply the best hotel we've ever stayed in....words cannot describe just how good this place is....in every way it is beyond comparison. The level of service from all the staff is excellent. Brilliant.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear FredandOllie,

Thank you very much for this lovely review!

Your words can certainly incite others to experience what you had with us.

We hope you will be back soon!

Warm regards,

José Silva
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Paris, France
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 16, 2012

This is a sure bet for impeccable service and service and service...Rooms are comfortable and the atmosphere cozy and flawless. The restaurant is way too expensive for average food but this is Geneva, what can one expect...

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear Shevanne,

You are right, quality of service is of utmost importance for us, and we spare no efforts to be able to provide our guest the best of it.

Should you not have been satisfied with your meal at our restaurant Il Lago, we would be very thankful if you could provide us with the details of your experience.

We hope you will come back to the Four Seasons Hotel des Bergues and that you will be able to try our restaurant again.

Warm regards,
José Silva
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England
Top Contributor
68 reviews 68 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed December 15, 2012 via mobile

Beautifully located, this hotel has a certain charm.
It's classic yet up to date style is charming.
Nice rooms and bathrooms are luxurious. Lovely large beds that are very comfortable.

Shopping is just a walk away as is the train station. Cheap to get around.
A good stay.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear danielletamara83,

Thank you for your positive comments. We are very happy to hear you had a good stay with us.

We agree with you that the contrast of classic and contemporary has certainly brought a charm to our hotel.

We are looking forward to having the opportunity to welcome you again at the Four Seasons Hotel des Bergues.

Warm regards,
José Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 12, 2012

Excellent hotel with great location. Impeccable service. The staff is very friendly.
The decoration is lovely and rooms are spacious and well appointed.
Lobby area and restaurant are very nice, this is the best value compared to other expensive Geneva hotels.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSGeneva, General Manager at Four Seasons Hotel des Bergues Geneva, responded to this review, January 16, 2013
Dear ETraveller99,

Thank you very much for the review about your recent stay with us.

We are so happy to hear that you were satisfied with the quality of our facilities and service.

Warm regards,
José Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Four Seasons Hotel des Bergues Geneva

Address: 33 Quai des Bergues, Geneva 1201, Switzerland (Formerly Hotel des Bergues)
Location: Switzerland > Geneva > Saint-Gervais Les Bergues
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Geneva
#2 Business Hotel in Geneva
#2 Romantic Hotel in Geneva
#2 Luxury Hotel in Geneva
#2 Spa Hotel in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel des Bergues Geneva 5*
Official Description (provided by the hotel):
Distinguished continental hotel with antiques, located 500 meters from Cornavin train station & 4.5 km from Geneva-Cointrin Arpt. ... more   less 
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Also Known As:
4 Seasons Hotel Des Bergues Geneva
Four Seasons Geneva
Geneva Four Seasons

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