The service was excellent in this hotel, a short walk from the main shopping area and situated in the charming old town of Geneva. We were upgraded to a contemporary junior suite the decor of which we loved. The bathroom was in a more traditional style which we were not as impressed by but still it was in excellent condition and the entire hotel was spotlessly clean. Good continental breakfast included in the price. Beware that the Okd Tiwn can be quite noisy with echoes off the stone buildings, so no option to sleep with windows open, but the hotel is air conditioned, so it wasn't an issue. Excellent traditional Swiss restaurant in the hotel. A lovely alternative to the big hotels along the lake.