I'd booked a weekend break in Geneva to celebrate my wedding anniversary last month, and chose the Hotel d'Angleterre primarily for its TripAdvisor reviews and brilliant location. From the moment we arrived on Friday afternoon to the moment we departed on Sunday lunchtime, not a single thing caused us even the tiniest displeasure, which is extremely rare for ANY hotel.
Everything about our stay was as close to perfection as I can possibly imagine on earth. From the genuine warmth and friendliness of ALL the hotel staff, the attention to detail in the furnishing of the beautifully appointed rooms to the delightful little touches that made you feel like you're their only guests, I was bordering on misery when we had to leave.
Quite how they manage to get everything so right, I have no idea but it just shows it can be done. Many equivalent priced hotels offer similar accomodation and expectations of perfection, yet the simplest thing like a forgotten room service request, broken shower control or a sullen shrug from a disinterested staff member can soon end your enjoyment.
I can honestly say that without exception, every single member of staff we came into contact with, from the efficient and charming receptionist that checked us in, to the immaculately uniformed cleaning lady from El Salvador that chatted to my wife in Spanish, were a pleasure to deal with. When we initially had trouble connecting an iPad to their Wi-Fi network, the resident IT expert was despatched within minutes to our room and sorted the problem with a smile. Whoever is responsible for recruiting and training the staff here must be true perfectionists and could certainly teach a thing to other hotels about how guests like to be treated.
The view from our large room on the second floor overlooked the lake and despite the foul weather outside (the Jet d'eau was almost blowing sideways!) the calmness and serenity inside ensured a perfect sleep, free of any interruption. Everything about the room furnishings oozed quality and class, and the bathroom was possibly the finest I've ever seen.
Although we dined out with local friends in the evening, we did sample the splendid breakfast buffet on both mornings, which was also a delight. The freshest and largest selection of breads, meats, cheeses, pastries, fruit, juices and cereals kept us so full, I didn't even manage to order the bacon, sausage and pancakes that a neighbouring guest was clearly enjoying. Service in the restaurant was also exemplary with none of the 'searching for a waiter' routine you often have to do for a refill of coffee.
As many other reviewers have noted, it's the staff that really make this hotel so special and they truly deserve the credit given by other guests. It's not cheap, but then Geneva's not known for being a 'budget' city and for this level of quality and service, I thought it was excellent value. It was a memorable trip in many ways, but the next time we head to Geneva, this is where we'll be staying!
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