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“Restaurant closed despite calling before I arrived to confirm it was open” 1 of 5 stars
Review of Novotel Bern Expo

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Novotel Bern Expo
4.0 of 5 Hotel   |   Am Guisanplatz 2, Bern 3014, Switzerland   |  
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Ranked #9 of 30 Hotels in Bern
Versoix, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Restaurant closed despite calling before I arrived to confirm it was open”
1 of 5 stars Reviewed June 15, 2013 via mobile

Stayed here with my son to watch a Muse concert. Hotel is close to the Stadium and expo, but there's nothing else around it. I called to confirm the restaurant was open so my son and I could have a nice meal, but the only have salads and nowhere nice to eat them. I complained to 3 different staff members and nobody could care less - instead telling me to get a tram to the city. Terrible service and rude staff. A low point of what was otherwise a lovely trip.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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429 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Singapore
Top Contributor
60 reviews 60 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed June 8, 2013

Once again Novotel never disappoints. We were there early, around 10.30am, and the rooms were ready for us. Front desk greeted us with smiles and even gave toys to our children. Never charged us extra even though we were so much earlier than check in time.
Had dinner at the hotel, and service was excellent as well. When they knew the kids were sharing the dishes, they split the portions into smaller plates for us.
For breakfast, as there was a tour group the next morning, there were not enough seats for us. They quickly put us in the lounge next to the restaurant and served us coffee while they clear the tables for us. And for the following morning, they made sure our tables were set before we came down at 7am.
Rooms were enough for a family with 2 kids. Toilet was separate from bathing area. Great toiletries provided too.
Location was not too bad. Tram no. 9 takes us to the station as well as the town. Only problem is due to construction, tram doesn't take us to the main train station directly and we had to change.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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novotelbern, Directeur général at Novotel Bern Expo, responded to this review, June 10, 2013
Dear family,

It gives me great pleasure to know that you had an enjoyable stay with us and that everything was to your satisfaction.
Thank you for your kind comments about our hotel always being up to date. We like to make our guests stay with us a comfortable and memorable one and it is very satisfying to hear that these efforts are noticed.
We hope that we will have the opportunity of welcoming you back to the Novotel Bern in the near future.

Yvan BAILBLED
General manager
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Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 30, 2013

Let me start with the excelletent service. On this trip to Switzerland, I stayed in Zurich, Lucerne, Bern, and Geneva. All hotels had similar rankings and star level on tripadvisor but by far the best service I received from the reception/front-desk was by Jost Antonio Gomes in Novotel Bern Expo. The remaining staff at breakfast and front desk were also nice by Mr. Gomes was exceptional! Very nice, very knowledgable about Bern, patiently answered all of our dumb tourist questions, and spoke very good English.

Now for the hotel. The hotel was very good. The room/bathroom were clean and basic. Perhaps you can add a lotion/moisturizer to the bathrooms but that is me just being very picky. The room was clean. And the location was about 1.5km away from Bern Old town. The walk was very nice and I would strongly recommend walking instead of taking a tram from right across the street of the hotel.

The breakfast was good. The only thing missing was made to order omelettes, but then again I usually encounter those in only 5* hotels not 4*. All in all very pleased with this hotel and happy to reccommends this to others.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this review, June 4, 2013
Thank you very much for you great feedback on Tripadvisor.
It gives me great pleasure to know that you had an enjoyable stay with us and that everything was to your satisfaction.
Thank you for your kind comments about our hotel always being up to date. We like to make our guests stay with us a comfortable and memorable one and it is very satisfying to hear that these efforts are noticed.
We hope that we will have the opportunity of welcoming you back to the Novotel Bern Expo in the near future.

Kind Regards,

Yvan BAILBLED
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fujinomiya
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2013

We stayed there for 3 nights on the 8th floor and overlooked south-west then we could see some stables below. Nice view, calm and clean. Variety of the foods available at the breakfast. Rose garden is within a walking distance. Major reason to stay there was to choose a day to visit Jungfrau among 3 days while finding out if the weather would be better. The hotel building has Novotel, ibis and etap. Secure car park on the basement has an automatic door at the entrance. When going out to the city centre, tram station is just a few steps away. Recently the latest ticket machines installed and various kind of tickets can be purchased with major credit cards.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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novotelbern, Directeur général at Novotel Bern Expo, responded to this review, May 21, 2013
Dear guests,

Thank you so much for your comments which I will share with my team.
It is always a source of motivation to read such comments which gives to anyone a good image of the hotel and the city.

We hope we will have the pleasure to see you again with us.

Yvan BAILBLED
General Manager
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Pune
Top Contributor
131 reviews 131 reviews
44 hotel reviews
Reviews in 42 cities Reviews in 42 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed May 16, 2013

We used Bern Expo Novotel in mid April and found it to be a good value, clean place and decent location. Any one looking for a family hotel that accommodates 2 kids with parents in a room are almost not there or Swiss costly. We found this hotel provides a large guest room that is a family room (oddly shaped, but does the work). Location wide it is 10 min from historic city by trams that seems to be flowing every 10 min, almost door to door. For us we used Bern as base for Luzerne, Grindelwald and Basel day trips. Novotel works out well for this with their hearty breakfast.
Clearly, this is a business hotel, but really a good value and nicely located for a base in northern west exploration. People are nice and helpful.

Room Tip: Family rooms are good sized and provide a nice view if on top floors.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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novotelbern, Directeur général at Novotel Bern Expo, responded to this review, May 21, 2013
Dear guests,

What a nice comment, it's just an advertising for us. Thank you so much for your appreciation regarding your stay. We work hard every day and your comments is a reward for the staff.
We hope we will see you again in Bern.

Kind regards,

Yvan BAILBLED
General Manager
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Lausanne, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 10, 2013

I visited Bern on a business trip and booked at the Novotel. I am glad I did so, as it was exactly what I needed : a clean and modern hotel with a spacious room. I got a good night's sleep and was very relaxed the next day for my work. Good value for money too !

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this review, April 17, 2013
Dear Guest,

Thanks a lot for your positive comments regarding your last stay at the Novotel Bern.
I hope we will have the pleasure to see you again with us.
Kind regards,

Yvan BAILBLED
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 8, 2013

Stayed here for 4 nights.The staff at the reception were very friendly.Large and spacious room. The room and the bathroom were clean. The only problem was the air con. Even though it was snowing outside it was hot inside and could not set it to the required temperature. So we kept the windows open. Away from the city and no shops or restaurants around. Tram stops right opposite to the hotel.15 mins from the Bern central train staiton by tram 9. Bern was our base and travelled to Lucern,Interlaken and Zermatt but we had to start early daily so that we caught the trains on time which was difficult. So if you plan to travel far this is not the place to stay as its away from the station.

Room Tip: Far from the city.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbern, Directeur général at Novotel Bern Expo, responded to this review, April 17, 2013
Dear guests,

It's always a pleasure to read good comments regarding the quality of our service and our hotel. I hope you have enjoy the view from your room with the Alps mountains full of snow.
It's true that we are not located downtown, but 7 minutes with the tram (safe and clear) passing in the old city is just charming, isn't it !
it would be a pleasure to welcome you again in Bern.

Warm regards.

Yvan BAILBLED
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bern Expo

Address: Am Guisanplatz 2, Bern 3014, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Bern
#5 Family Hotel in Bern
#6 Business Hotel in Bern
#7 Luxury Hotel in Bern
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Bern Expo 4*
Number of rooms: 112
Official Description (provided by the hotel):
The Novotel Bern Expo is a 4 star hotel offering 112 non smoking rooms located opposite the BEA Bern Expo exhibition centre, the ice hockey stadium, the national horse riding centre and 200 m from the Stade de Suisse and the Zentrum Paul Klee. The tram runs from in front of the hotel to the old city in 7 minutes. The hotel features a restaurant, bar, internet corner and six meeting rooms, as well as facilities for guests with limited mobility, private pay parking and a fitness centre. ... more   less 
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Also Known As:
Novotel Bern Expo Hotel Bern
Accor Bern Expo
Bern Novotel

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