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“Volkshaus was it's name” 4 of 5 stars
Review of BEST WESTERN Hotelbern

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BEST WESTERN Hotelbern
4.0 of 5 Hotel   |   Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)   |  
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Ranked #15 of 30 Hotels in Bern
Zurich, Switzerland
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Volkshaus was it's name”
4 of 5 stars Reviewed August 5, 2014

Is a good hotel founded by the labor union movement, Volkshaus means the house of the people, it also has good restaurants on ground level. There are congress rooms with wonderfull tapystery made by a now still painting 102 years old painter called Erni.

  • Stayed August 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review, August 15, 2014
Dear Guest, thank you very much for your good comment about your stay!

Hope to see you soon, best wishes

HOTELBERN
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246 reviews from our community

Traveler rating
    48
    121
    60
    12
    5
See reviews for
39
62
21
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 28, 2014

Nice hotel. Nothing fancy but, perfectly functional, clean, great location. Nice reception staff. Nice fluffy white comforters and pillows. Small refrigerator with bottled water and safe in room.
Not elegant but, good for the price. Only obvious downside: there's construction going on on the street. Loud construction noise stars at 7 am. Didn't bother us but, may bother others. Eat at Tibbits close by at train station--really tasty inexpensive vegetarian food.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review, August 15, 2014
Dear guest, thank you very much for your comment and sorry about the noise!

Hope to seeing you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2014

In the very heart of the old town. great rooms, amazing bar and restaurant. we really enjoyed the balcony with its pittoresque view. Old Bern, not really refurbished, combined with modern and renovated medieval archtecture. we'll be back.

Room Tip: get a room with a balcony :-)
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review, July 28, 2014
Dear guest, thank you very much for your good feedback, we are pleased to hear that you enjoed to stay with us.

Best wishes

Hotelmanager
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Waimea, Hawaii
Top Contributor
55 reviews 55 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed July 15, 2014

I was in Bern for 1 week on business and enjoyed by stay at the Hotelbern. The staff was genuinely friendly and helpful and the property is conveniently located about a 10 minute walk from the train station and even closer to several good restaurants / bars. The hotel rate seemed reasonable for an otherwise expensive country and despite noise complaints in past reviews, I found that the chatter outside my 3rd fl courtyard room died down by about 9 PM or so each night and was not an issue. Rooms are small and poorly ventilated with no air conditioning or fans -- welcome to Europe. The breakfast is disappointing: a limited selection including some cheeses, cereals and powdered eggs, recycled each morning if not consumed. Coffee served from the breakfast room's vending machine is extraordinarily bad, which I found very strange considering the beautiful espresso machine that sits unused on the lobby bar just outside. Is it only for display? Do they not know how to use it? The answer is unclear. I recommend saving your money and eating on the go if you can find a room rate that excludes the charge. Note that the "business" room rate included a local bus/tram pass for the duration of my stay, which was very handy to get around town. I'm unsure if this is included in other plans.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review, July 28, 2014
dear guest, thank you very much for your comment and sorry about the breakfast. Your comment is important for us to getting better, we try harder to getting better.
Hope to seeing you soon again at the Hotel Bern.

best wishes

Hotelmanager
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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 13, 2014

This hotel appears to have been recently renovated. It has a very central location, which is ideal for exploring the centre of the City - the Clock, the bears, etc. We stayed for just one night in July.
The bedroom was small, but clean, and was adequate for just one night. The view from the bedroom was over roofs of various buildings, and one person in the hotel said it reminded them of Fiddler on the Roof! Food was quite acceptable without being exciting.

Some people - I think at the front of the hotel, said that it was very noisy outside, but we had no problem with this at all.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review, July 28, 2014
Thanky for your good comment about your stay at the Hotel Bern.
best wishes

Hotelmanager
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Lyon, France
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 8, 2014

The hotel is very very well situated, 5mn walking from the train station and in the pedestrian precinct of Bern.
It is also very quiet and very well maintained, with high quality, well designed and very comfortable furnitures.
No comment about the service, discreet and efficient.

On the (minor) minus:
- the old fashioned heavy key of your room that will make a hole in your pocket: but the reception will keep it for you as in old days.
- the ugly hotel frontage (a kind of helleno-germanic style?). But the inside is much better.

I only knew the Best Western Bristol till now, but next time (if I cannot avoid a new trip to Bern) I'll probably book again there.
Sylvain

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review, July 28, 2014
Dear guest, thank you for your feedback about your stay, good to hear that you enjoyed to
stay with us. Hope to seeing you soon again.

best wishes

Hotelmanager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Top Contributor
176 reviews 176 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed June 11, 2014 via mobile

The hotel is well located, close to the old Bern and a few blocks from the main station. The room is ok, clean and neat and the bathroom is good. The staff is friendly. Nothing to complain about, but nothing impressive too.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review, July 28, 2014
Google Translation
Guten Tag sehr geehrter Gast schön, dass es ihnen bei uns gefallen hat und sie die Mitarbeiter loben, dies geben wir gerne wieter udn freuen uns, wenn sie uns auch in Zukunft berücksichtigen.

Herzliche Grüsse

Reto Zuberbühler
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Additional Information about BEST WESTERN Hotelbern

Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Phone Number:
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 30 Hotels in Bern
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotelbern 4*
Number of rooms: 99
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